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MrVacca
Platinum Stadia Guide
Platinum Stadia Guide

My Chromecast Ultra drops Wifi connection after a few hours of being plugged in

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This is really a weird one...if I plug in my Chromecast ultra to the power cord and then the TV, it can find my wifi signal no problem.  I'll play Stadia for a half hour and then move onto something else.  Later in the day, when I come back to turn on my TV (Chromecast Ultra was plugged in the entire time), the Chromecast Ultra screen says that it lost connection to Wifi.  I then unplug it from the power cord (the ultra is VERY hot) and wait a few hours.  After it's cool to the touch, i plug it back into the power and it's working fine with my Wifi.  The problem is that this is happened EVERY DAY!  I have tried factory resets and nothing.  This is actually happening to both of my Chromecast ultras :disappointed_face: Any advice is greatly appreciated!

1 Kudo
Best Response
AndroiFy
Platinum Stadia Guide
Platinum Stadia Guide

Hi @MrVacca 

Try this steps here Stadia Troubleshooter If these won't help you, I recommend you to reac  Stadia Support chat

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3 Kudos
MrVacca
Platinum Stadia Guide
Platinum Stadia Guide

UPDATE!  I figured out what was going on!  I was leaving my TV on for 6 plus hours at a time and the Chromecast Ultra with the screen saver was on.  That was causing it to overheat and drop wifi connection.  If I turned the TV off for a while, it worked perfectly.  

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1 Kudo
5 Replies
AndroiFy
Platinum Stadia Guide
Platinum Stadia Guide

Hi @MrVacca 

Try this steps here Stadia Troubleshooter If these won't help you, I recommend you to reac  Stadia Support chat

3 Kudos
MrVacca
Platinum Stadia Guide
Platinum Stadia Guide

Thank you @AndroiFy!!! I couldn't find any answers on the troubleshoot page, but I was able to get connected to Stadia support chat in under a minute!!  They are working on it right now.  What a phenomenal service they have provided!

2 Kudos
AndroiFy
Platinum Stadia Guide
Platinum Stadia Guide

I hope you'll sort it out

0 Kudos
MrVacca
Platinum Stadia Guide
Platinum Stadia Guide

UPDATE!  I figured out what was going on!  I was leaving my TV on for 6 plus hours at a time and the Chromecast Ultra with the screen saver was on.  That was causing it to overheat and drop wifi connection.  If I turned the TV off for a while, it worked perfectly.  

1 Kudo
Mr_N0
Stadia Player
Stadia Player

The CCU really should overheat in the first place!

0 Kudos