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Rico
Founder
Founder

Linking CCU to account

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On the app as per instructions I have selected my avatar and tried to link the CC to my account but the app just hangs on Account access. Please help.
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Best Response
Rico
Founder
Founder

I have found a solution. 

I was using an old iPhone 6s. This morning I updated my iPad to 13.2.3 and it works. 

It went through the accessing account stage and I have now happily linked my account to one of my CCU. Happy days. 

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34 Replies
Th3W0rst
Community Member

Try following the instructions I posted above.

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B3nd3r
Founder
Founder
I'll do that when I get home. The only thing I can think of that I haven't done yet is rest the controller to factory and set it up from scratch.
0 Kudos
Maus909
Community Member

I was having the same issues, after trying several different things I think the way I resolved it was that I turned off power saving mode on my Samsung galaxy s9. 

 

Hope this helps. 

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Sarthex
Community Member
I'm experiencing the same problem, with no solution yet.
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macropolo
Community Member
I just tried linking again today and was able to do it successfully. Maybe they fixed something on their end.
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