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Ballin
Founder
Founder

Games freeze

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Hi,

running into a strange issue here:

Internet connection is top, the games all work quite fluent on my TV but every now and then, the game (no matter which ones) freezes for about a second or two and then continues right off the place it left.

Does it just seem so or is there the possibility that the servers have issues? I mean, the game should've skipped some frames if it ran on in the background/on the server.

Please help me to eliminate these unpleasant interruptions.

Many thanks in advance!

Bo

 

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Best Response
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

It sounds strange indeed.

I would recommend to first try these steps in this case (to turn off 4k and to turn off HDR) to see if this helps.

If this doesn't help, it would be good if you can test playing on your mobile phone or on a computer using Chrome. Do you have the same interruptions there as well? If not, the issue might be related to your TV or the Chromecast. If the issue persists everywhere, it might have something to do with your router or internet.

If nothing at all helps you can also try to contact the Stadia team to get help with that issue as they might have more ideas or troubleshooting steps for you.

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3 Replies
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

It sounds strange indeed.

I would recommend to first try these steps in this case (to turn off 4k and to turn off HDR) to see if this helps.

If this doesn't help, it would be good if you can test playing on your mobile phone or on a computer using Chrome. Do you have the same interruptions there as well? If not, the issue might be related to your TV or the Chromecast. If the issue persists everywhere, it might have something to do with your router or internet.

If nothing at all helps you can also try to contact the Stadia team to get help with that issue as they might have more ideas or troubleshooting steps for you.

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monke
Community Member

same here! i just bought ark and the game constantly freezing and its very unpleasant.

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JamesFromGoogle
Community Specialist
Community Specialist

Hi there @monke,

 

Just wanted to jump in and say that we're sorry you are having this issue. I know that the freezing and everything really detracts from the immersive experience. Especially when one is chasing down (or running away from in my case) certain dino related creatures. 

 

I did just mark a best response on this topic, which may be able to help. I'd also recommend checking out this general Stadia Troubleshooter.

Since this is an older topic, I am going go ahead and lock it. If you want to update us with how things go, feel free to create a new post. We'd be more than happy to provide any additional support you may need there.

 

Best,

James

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