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JuergenR
Community Member

Games don't recognize controller, the main UI does

On Chormecast Ultra, I cannot control any game with my controller. the basic UI things (go to menu etc) work. On a mac on USB all is fine. Tried different WIFi/Cable options, but nothing helps. Any ideas? Thanks!!!
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Northlight
Community Member

@JuergenR Yes have you tried relinking your controller to the app and your chromecast? It normaly does the trick. Let me know if it help. 

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JuergenR
Community Member

Hi, @Northlight! I have relinked the controller several times in the app and in chromecast. Had connected the chromecast to WiFi and via a cable. No success :disappointed_face: Merry christmas! Jürgen
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Northlight
Community Member

@JuergenRI know I got that issue a few days ago I am trying to recall how I resolved it. You tried starting other games to completly flush the current stream? I know you wrote so but I want to completly isolate the possible steps I have previously taken when It happened to me.

If your response is positive would you mind trying to reset your routers and internet hub if you have one. Let them sit powerles for a 5 minutes. 

I know it seems unrelated to controller but I have seen so many strange fix already. :slightly_smiling_face: 

I collect Kudos for living.
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JuergenR
Community Member

@Northlight Yes I restarted and re-installed the system completely, also tried to start several games. Also started a game in chrome browser on my mac with the controller connected via cable (that worked), then I switched back  to TV with the same fault

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Northlight
Community Member

@JuergenR I am still there i am gonna check around it's strange that it work partly or with a wire but not in game.
I collect Kudos for living.
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