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Ibiza
Stadia Player
Stadia Player

Controller freeze when i try to exit the game !!!

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Every time that i try to exit a game no matter what game it freezes. Pull a tab that give you 3 options resume game, exit game ,shut down stadia but i cant select any of this. Controller light is white, but isn't responding to any command/button 

1 Kudo
Best Response
MrVacca
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Ibiza 

Have you tried a hard reset on your Stadia controller? That might fix the problem, here is how to do it:

Reset your controller (hardware reset)

If you're experiencing issues with your Stadia Controller, it can be helpful to perform a hardware reset.

  1. Press and hold the Stadia button MrVacca_0-1625344058580.png

     

     for 10 seconds.
  2. Do not release the Stadia button MrVacca_1-1625344058582.png

     

     during the 10 seconds, even if the status light blinks or the controller rumbles.
  3. Release the Stadia button MrVacca_2-1625344058583.png

     

    .
  4. Your controller is now turned off. To turn it back on, press the Stadia button MrVacca_3-1625344058584.png

     

     until the controller rumbles and the status light turns on.

View Best Response in original post

2 Kudos
ChrisFromGoogle
Community Specialist
Community Specialist

Hi @Ibiza, thanks for posting about this. We also want to thank @MrVacca for providing some helpful troubleshooting steps here.

 

Can you tell us how you are playing Stadia? For example, on your mobile device, on a computer, or on a Chromecast device. This matters because if you are able to test with touch controls or a mouse and keyboard, that can help us rule out possible causes. 

 

Is the device you are playing on is connected via ethernet or wi-fi, this may have a small effect on your controller's stability. One thing I could recommend is to connect your Stadia Controller to the 2.4GHz wi-fi band and if your play device is connected via wi-fi, connect it to the 5GHz band. This may help reduce interference.

View Best Response in original post

1 Kudo
3 Replies
MrVacca
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Ibiza 

Have you tried a hard reset on your Stadia controller? That might fix the problem, here is how to do it:

Reset your controller (hardware reset)

If you're experiencing issues with your Stadia Controller, it can be helpful to perform a hardware reset.

  1. Press and hold the Stadia button MrVacca_0-1625344058580.png

     

     for 10 seconds.
  2. Do not release the Stadia button MrVacca_1-1625344058582.png

     

     during the 10 seconds, even if the status light blinks or the controller rumbles.
  3. Release the Stadia button MrVacca_2-1625344058583.png

     

    .
  4. Your controller is now turned off. To turn it back on, press the Stadia button MrVacca_3-1625344058584.png

     

     until the controller rumbles and the status light turns on.
2 Kudos
ChrisFromGoogle
Community Specialist
Community Specialist

Hi @Ibiza, thanks for posting about this. We also want to thank @MrVacca for providing some helpful troubleshooting steps here.

 

Can you tell us how you are playing Stadia? For example, on your mobile device, on a computer, or on a Chromecast device. This matters because if you are able to test with touch controls or a mouse and keyboard, that can help us rule out possible causes. 

 

Is the device you are playing on is connected via ethernet or wi-fi, this may have a small effect on your controller's stability. One thing I could recommend is to connect your Stadia Controller to the 2.4GHz wi-fi band and if your play device is connected via wi-fi, connect it to the 5GHz band. This may help reduce interference.

1 Kudo
Ibiza
Stadia Player
Stadia Player

Did reset the controller and didn't helped. And did all type of the connection, wire, wireless 2.4 and 5 and same prbl all day long. Contacted rcn and they said my line is good, and i use 1gb dedicated speed. Its ok i returned the controller and canceled everything. I played on chromecast ultra i think is the name of the device.

0 Kudos