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Salle916
Stadia Player
Stadia Player

Black Screen

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I do not get any image from my Chromecast. Just black screen.

I can start Stadia and the sound works. But no image at all.

I have noticed that my Chromecast Ultra gets very hot from time to time, perhaps broken? How to recall a part?

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Best Response
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

@Salle916 the Chromecast Ultra does gets hot, that is pretty normal behaviour.

But it shouldn't stay dark or black... :thinking_face:

You should contact Chromecast Support.

 

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3 Replies
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hello @Salle916,

Did you try a factory reset already?

From the Chromecast device

While the Chromecast is plugged into the TV, hold down the button on the side of the Chromecast. The LED will begin blinking orange. When the LED light turns white, release the button and the Chromecast will then restart.

HERE is this link that describes this.

After this you should try a different HDMI port if available. Hope this get the Chromecast Ultra up and running again. :beaming_face_with_smiling_eyes:

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Salle916
Stadia Player
Stadia Player

Hi,

My TV is from LG. It has three HDMI ports. I have one ChromeCast, one AppleTV and also one ChromeCastUltra. I have tried to swap around, the black screen follows the ChromeCastUltra i.e. the ChromeCast works in all HDMI ports whereas the Ultra works in none.

The Ultra gets very warm, so I have tried unlplug it, let it cool down, but it does not help. Now I have also tried the factory reset button, but with the same negative result.

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RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

@Salle916 the Chromecast Ultra does gets hot, that is pretty normal behaviour.

But it shouldn't stay dark or black... :thinking_face:

You should contact Chromecast Support.

 

2 Kudos