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Audio/Video sync way off

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I have major audio/video sync issues with Stadia... but on the same chromecast ultra my other apps have no audio sync issues. Anyone else experiencing this?

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Hello all.

Just wanted to share my update:

I have a TCL Roku TV and was having really bad audio lag playing on CCU. It was really apparent in Destiny 2. I finally fixed mine by disabling the "Volume mode" in my TV settings. The one that keeps the volume highs and lows a bit leveled. I now have no lag.

So if you have that setting on your TV or whatever sound system you're using, perhaps try turning it off.

This probably won't help most of you, but hopefully it can help at least one other person.

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This is driving me insane now....Even though I was utterly convinced this is a Stadia problem, I've tried all sorts to try to find a fix for this. Swapping my ARC HDMI leads, turning off ARC and using optical cables. I've fiddled with every conceivable setting on both my TV and the soundbar. Rebooted and factory reset the chromecast... Nothing. 

Nothing else connected to my TV is experiencing this issue. My Blu-ray player, PS4, Nintendo switch.. even the chromecast when streaming netflix or youtube is working fine, its ONLY Stadia that has this issue.

This is seriously making me doubt Stadia. I've been doing nothing but defend it in my personal friend circles, but this is going to be a showstopper for me. I get that this is early days but at least some form of acknowledgement from google would keep me happy. I've tagged Grace earlier in this thread, I've sent the stadia twitter account a tweet and a DM. Several others have lodged formal support requests.... nothing

@GraceFromGoogle@ChrisFromGooglePLEASE can you look into this and at least reassure us that this is being investigated?

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You are absolutly right. At least they have to communicate with the early adaptors. They should at least answer the TOP 5 posts and the desynced audio is for one of the top 5 (most replies/views). We don't even know if the are aware of the problem or not...
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I think they are aware. When it asks for feedback after playing a game on the CC, if I select fair it presents a list of potential issues and a/v sync is the top option. Bloody annoying though. The fact it isn’t outputting DD5.1 to my Sonos either is winding me right up. That coupled with the lack of true 4K is slowly eroding my need for a pro subscription.

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As per a previous suggestion on this topic, I indeed tried unplugging and replugging and it made no difference. In fact this audio delay issue occurs on BOTH my Chromecast Ultras on two different TVs (I have Stadia setup in my living room and bedroom). I'm starting to now doubt this works well for anyone on Chromecast Ultra. Perhaps some people just don't notice it as much. Only thing I can see is that the audio delay is worse on my 4K HDR tv than it is on my older 1080p tv. However both are still noticeably bad and to me, it's unplayable like this.
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I too am starting to suspect that with CCU sound is not in sync and people just don’t notice it. What I’ve started doing is each time after I close a game and Stadia asks for feedback, I enter « Fair » and provide reason « Audio no synced with Video ». Hopefully if people do that it will bring it to Google’s attention.
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We now have 5 pages of replies on this thread and hundreds of views. Gotta keep this thread bumped and hopefully they will respond next week once the Thanksgiving weekend is over. We need answers 😞
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WOW... been busy over Thanksgiving and haven't checked this thread for a while. Glad I posted this! Thanks for sharing on the thread everyone! Glad to see people sharing about this issue to raise awareness. Hope it gets some attention soon.
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My friend uses Stadia on his computer most of time. No audio sync issues. I asked him to try with the CCU. He confirms the audio lag - he hadn't noticed it before.  I bet everyone has it....

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Yep for sure everyone has the lag on Chromecast. It's definitely not a TV issue or an issue with the Chromecast that ships with Stadia.

Happens in both of my TVs, and both of my Chromecast. One of them is an old Ultra and one is the one that shipped with stadia. 120mb connection. I've tried both wired and wireless on both TVs. Always get Good connection on WiFi and Excellent on ethernet. 

Game mode on both TVs. Doesn't matter what I do, the audio is always lagging in chromecast.

@GraceFromGoogle  any chance we can get confirmation that this is a known issue? 

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Same issues here.

CC Ultra @ 5G WiFi with 200Mbit/s internet connection -> TV (Sony Bravia XG95 in gaming mode) -> Sony 5.1 AV receiver (STR-DH550).

Stadia says my connection is "excellent" with 4K HDR and 5.1 Sound.

No image flickering. No Input lag. 4k Resolution, 5.1 Sound. But crazy audio delay (at least 250-500ms) while playing destiny 2!


Some notes:

* The delay is still there if i disable HDR
* The delay is still there if i connect my CC via ethernet cable
* The delay is still there if i use the TV speakers (without 5.1 AV receiver)
* The delay is gone if i use a headset (via controller jack).
* The delay is gone if disable the "gaming mode" on my TV, but then i have a terrible input lag
* When i try some video/audio-sync testvideos on YouTube via my CC then everything is fine (in sync)


Any ideas?

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I don't think there's any more tests to be done. Combine all the tests everyone here made already and we have exhausted everything. We need Google's help now.

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I’ve noticed others saying the delay isn’t there when using headphones plugged in to the Stadia controller. I tested this last night and the delay is still very much there for me. It’s a joke watching the cutscenes in MK11!
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I can add a little something to the issue.

My TV is connected to both my Chromecast Ultra and my gaming PC.  If I play Stadia through Chrome on my gaming PC, then I get zero audio delay.  If I play Stadia through the Chromecast Ultra, then I get the same massive delay as everyone else.

This rules out any settings or configuration issues on the TV or receivers.  It is purely how the Chromecast Ultra processes audio and video.  Since it is in sync with zero latency on my PC than the Chromecast Ultra should be able to do the same.

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Update:

I Just noticed if i enable the "A/V Sync" Feature on my TV und/or AV Receiver, then the audio delay is (almost) gone. But therefore i have a massive input lag.

So now i can choose between input lag or audio delay. Yay! 😞

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It's almost as-is the CCU has intentional audio delay built-in, Google knowing most folks don't run their TV with game mode on.....

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Nothing to add except for "me too". Just want to add to the count.

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I also experience the same audio delay with CCU and 5.1 sound system.

Plugging the earplugs into the remote solves the problem.

I got in touch with the Stadia customer service and the operator replied that the CCU has issues with 5.1 surround and escalated this to the higher tier.

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Chromecast Audio has issues perioid. Not just 5.1, but TV audio directly as well. I really hope they are aware. The fact that the agent specified to you 5.1 audio makes me worried.
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Any progress/news?
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Nope. Sadly with no acknowledgement from Google to this day I feel like they are sweeping this critical issue under the rug. 😞
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Shame. I've actually stopped playing Stadia because now I've noticed the issue I can't not notice it, and it bugs the hell out of me.
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Update: After talking to the official Stadia support I was suggested to connect the Chromecast to the AV receiver instead of directly to the TV. And indeed: The sound delay has disappeared! The TV still runs in "Gaming Mode", so I don't have any input delay. Apparently my TV (Sony XG95) always produces a sound delay when running in "Gaming Mode" and passes it to the AV receiver. But since I have connected the Chromecast directly to the AV receiver, the sound is outputed immediately (independent of TV). I also had the same problem with my PS4. The sound was delayed when I connected it to the TV. I had first solved the problem with an extra toslink (optical) cable for the sound from the PS4 to the AV receiver. But now I connected the PS4 directly via HDMI to the AV receiver just like the Chromecast and the sound delay disappeared! Now there are no other HDMI devices connected to the TV directly (except the AV receiver via eARC). Unfortunately I still had to buy a new AV receiver, because my old (Sony STR-DH550) could not pass 4K HDR signals via HDMI from Chromecast or PS4 to the TV via eARC. I've now bought the Sony STR-DH790 (and good HDMI cables!), and everything is finally working as expected: * 4k * HDR * 5.1 sound * No input delay * No sound delay
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Thx for the update which does not explain why everything else is working wirhout audio delay on my sony tv. Even wirh the chromecast connected to the tv (for example youtube). No audio delay. Ps4 on TV via arc to my denon TV although no Audio delay. In my opinion googles answer is more then unsatisfying. And a lot of people tried it already and on there reciever and still got the audio delay oder huge input lag....
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I fear the "gaming mode" of some TV manufacturers is the real problem here.

In order to avoid a delay in the input of video games, the picture is displayed much faster than in other modes of the TV. Unfortunately, the sound is not adjusted, it is still output at the "normal" time.

For example, if I play a YouTube video in "Gaming Mode", it is asynchronous, just like in Stadia. But as soon as I choose another mode, the sound matches the picture again.

Unfortunately we are dependent on the "Gaming Mode" for Stadia. 😞

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My Chromecast ultra is also connected directly to my sound bar, and I still suffer with this delay. It's also worth noting that I'm using some ridiculously expensive arc HDMI cables that the guy in the TV store roped me into buying so the feed between the TV and the sound system should have extremely good latency.

Regarding the comment about game mode, I sort of agree, I don't think it's necessarily game mode itself that is to "blame", but it must have some connection to the root cause.. Game mode simply turns off the fancy extra processing that creates input lag in the first place (not just stadia but any gaming platform). However, turning it off does sync the audio and video up, its just EVERYTHING is then horribly delayed and the input lag is horrendous, because it achieves the sync by delaying the video feed.. Having said that I tried turning on game mode whilst streaming to netflix and the audio was still in sync. For me, it's still only Stadia that has this issue.. Interestingly enough, I just happened upon a youtube review of Stadia that actually shows this issue in action, and he doesn't even realise it!

https://youtu.be/5T4RaPp6-iE?t=198

No input lag but very obvious audio delay when he fires his weapon!

 

EDIT: Oh and just to update that I'm STILL waiting for something back from google following my support request.

So far I've tried, tweeting the official Stadia twitter account (twice), sending a DM to the Stadia twitter account. mentioning both Grace and Chris from google in this very thread, and now talking directly to google. None of these have resulted in any form of satisfactory reply. Many would have thrown the towel in and sent the whole lot back for a refund by now, its seems the loyal customers are just being ignored.

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Lack of games and lack of customer support are going to be what sinks Stadia, unless both improve really quickly.

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It is indeed pretty shocking that this thread which has more views and pages of replies than almost every other thread still doesn't have a single response from a Google employee saying they are at least looking into it. I've completely stopped playing because of the audio delay and just went back to playing Destiny 2 on PS4 (as a hardcore 2000 plus hour player of that game I just refuse to play it with a sub par audio experience even of the framerate is worse on consoles than Stadia....shame...)
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Same. The delay in cut scenes means I've not gone back to RDR2 since launch day, and don't play anything else on Chromecast any more. I'm waiting and hoping that when Stadia supports inbuilt Chromecast on my TV that will avoid the issue.
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This thread going dead, my support ticket going dead, my Twitter rant going dead, and seemingly everyone else's channels of communication going dead makes me think Google have decided to not bother solving this issue. Ah well. Got a nice ornament in my controller that I can tell people is for the failed Stadia system that Google shipped with unacceptable flaws and then couldn't be bothered to solve. I was so excited for Stadia, but Google's Stadia failing to work on Googles Chromecast Ultra connected over Google WiFi is just pathetic. Was this even tested?
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I've had a few more email exchanges with stadia on both Twitter and over email. I've tried out a few more troubleshooting steps for them, things like updating the controller firmware etc. Still no solution but I've had fairly frequent DM's on twitter assuring me it's still being investigated (unprompted DM's I have to say).

I'll keep you guys updated if I get any tangible information to share. Once the Christmas Holidays are out of the way I'll be pushing for a solution.

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