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Community Member

4k and HDR not supported

Is any other stadia pro subscribers having issues with 4K resolution and HDR not being available. I own a LG 55in 4k UHD tv model 55UJ6300 that supports 4k resolution and HDR. Up until recently I had my account set to play in 4k, but now it dropped down 1080p and says my TV doesn't support 4k or HDR. I am really confused as to why, this is happening. 

6 Kudos
14 Replies
Stadia Player
Stadia Player

Since yesterday all my friends, including myself, are not getting 4k on Chromecast and is really noticeable the drop in resolution! Only shows "HDR 5.1" and haven't tried with HDR off! Don't know if is the same issue as you... 

1 Kudo
Community Member

Yeah for some reason it's not giving me to option to used 4k or HDR and saying the my TV doesn't support it. When I was already using 4k just the other day. HDR I haven't gotten the chance to used since it's a new feature Google added. But I know that both are supported by my TV. 

2 Kudos
Community Member

yes i have the same isue in the stadia app is  says it works only whit  stadia pro and i have stadia pro. 

1 Kudo
Stadia Player
Stadia Player

Same here with a brand new 60" 4k TV.

Options say device doesn't support 4k or HDR. Really?

1 Kudo
Community Member

Same here, I did get a restricted due to network load but I have no idea why they disabled the HDR.

0 Kudos
Community Member

Could likely be throttling because Covid has taken a toll on internet bandwith everywhere.  

Here is a copy and paste:

"To reduce load on the internet, we plan to roll out a temporary feature that changes your default data usage setting from Up to 4K to Up to 1080p. Stadia Pro subscribers can change this setting back to Up to 4K at any time."

I would check the settings in your account and see if the max resolution has been changed.  You should be able to pull up your account on the web and just change it back to 4K

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Community Member

Is HDR still disabled??????

0 Kudos
Community Member

It is still disabled and hdr option is greyed out. On stadia pro account. On 4k hdr tv with chromecast ultra. 

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Community Member

@SinisterSanatra -hello, are you still there? Are you still having this issue? Am I the only one who's still having this issue?

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Community Member

I am having the same problem and my 4k option is just outright missing. Feels a little cruddy to still be paying full price for have the product. 

Screenshot_20200908-185102.png

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Community Member

So if you try to change it on your phone you will no longer see that option because no phone can play at 4k (that I know of at least.) You have to manually change it in the menu when playing stadia on your TV.

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Community Member

My tv supports 4k and I just tried what you said and the actual option is greyed out for 4k. Its definitely plugged into the correct hdmi outlet too. SO I am not really sure what the issue could be here. 

Thank you though. 

 

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Community Member

Apparently there is a issue running everything through the sound bar instead of running the chromecast through you arc HDMI port (if you have one) and then running the surround sound through the normal HDMI. So there's that work around or if you so feel inclined you can talk to the manufacturer of your surround sound system. 

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Community Member

I had this problem. Plugged into my sound bar. All I had to do was unplug the power to the sound bar and plug it back in. Fixed the problem. 

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