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Carl1
Stadia Player
Stadia Player

rtc client failed to start and re-open game to play error message

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I haven't used stadia before today but every time i try to load into a game it says rtc client failed to start  and I've checked my extensions I've reset chrome I've allowed pop-ups I've done everything but I keep getting the same message "rtc Client failed to start can someone help me. I also get reopen game to play error message. i havent gotten past the loading screen for any games on stadia it always says the same 2 error messages please can someone help

 

10 Kudos
Best Response
ibsphones
Community Member

Turned out to be my router Parental Control. 

View Best Response in original post

3 Kudos
25 Replies
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Carl1 Have you tried updating Chrome browser to the latest version? If yes, can you let us know which version you have, and which OS are you using?

Also might worth to try - open Stadia through Incognito mode. See if that helps.

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
Carl1
Stadia Player
Stadia Player

@Ivan I am currently running this on windows 10 and i have the latest version of chrome. I tried incognito mode and it still wont get past the loading screen. Ive read the other discussion for this same issue but the solution did not work.

0 Kudos
Carl1
Stadia Player
Stadia Player

this is the version of google im using 

Version 88.0.4324.96

1 Kudo
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hiya @Carl1,

Could you try to run Stadia in the Chrome Canary version?
This version is more of BETA version of Chrome but sometimes comes with some extra features which could help.
So I would advice you to use this browser for Stadia only, ofcourse if it works. :winking_face:

 

 

1 Kudo
HatDroid
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Carl1 in addition to the Incognito mode proposed by @Ivan you can also try the solution posted here: https://community.stadia.com/t5/Stadia-on-Chrome/Solved-Unable-to-start-a-session-at-the-moment-Fail...

0 Kudos
Carl1
Stadia Player
Stadia Player

@HatDroid i have followed that discussion and tried the solution and it did not work for me

0 Kudos
Carl1
Stadia Player
Stadia Player

So does no responses for two days mean its just broken or...   @HatDroid @Ivan 

0 Kudos
junl2004
Founder
Founder

same problem , for ~ 1 week

update chrome to latest not ifx

1 Kudo
Fu3bo
Stadia Player
Stadia Player

Try to disable the VPN connection, if you run one. For me this was the fix, maybe this will help you too.

2 Kudos
Kossak
Stadia Player
Stadia Player

Thank you! It fixed it for me :slightly_smiling_face:

0 Kudos
MELLOWANA
Community Member

fixed it for me :slightly_smiling_face:

0 Kudos
Carl1
Stadia Player
Stadia Player

i do not use a vpn i still havent been able to play anything

0 Kudos
zeusmos
Founder
Founder

Reset your chrome browser settings and clean up.

Tags (1)
0 Kudos
NeuroVX
Stadia Player
Stadia Player

Try using the Chromium based Edge browser by Microsoft. That is working for me for now.

1 Kudo
XS1v3
Founder
Founder

This so far has worked I had to uninstall chrome and just let edge do it's thing. I tried everything talked to Google for a day no solution talked to hp we decided to just reset my pc for the 5th time I was about to give up when I ran across this post thank you  

0 Kudos
Henboy
Stadia Player
Stadia Player

I have the same problem when I try to play on my school network

1 Kudo
Shadowmeister
Stadia Player
Stadia Player

Same @Henboy. i have been trying to enter  a game on my school network which they have a trust certificate which stops games so i use a vpn and i have tried everything, incognito and ect. 

 

pls @Shadowmeister if you find  a solution

0 Kudos
Ibim
Stadia Player
Stadia Player

Me too XD

 

1 Kudo
CaptainAdam8
Stadia Player
Stadia Player

same here XDDDDD

0 Kudos
Major_Goober
Community Member

I can play other games without getting this error.  But sometime, more often than not I keep getting this error "RTC Client  failed to Start"  Here is a screen shot.  I believe it is with the  game itself not my computer set up or with software.  New install for both.  either fix this game or give me  a **bleep** refund

 

Screenshot 2021-05-15 220550.png

1 Kudo
antoniovash
Stadia Player
Stadia Player

I am not able to load my games and I can’t unplug the vpn because the games arent available in my countru

1 Kudo
RoolSands
Stadia Player
Stadia Player

The problem seems to be the WebRTC feature of the browser and if it's disabled or blocked. It is responsible for detecting you IP address so that a connection can be established. Often ad blocker, privacy tools and other security features (e.g. VPN) of browser extensions or on the operation system level (perhaps even Antivirus tools if they support anonymity features) are responsible for that.
See picture of an ad blocker tool that supports this feature:

RoolSands_0-1628340850280.png

1 Kudo
ibsphones
Community Member

Turned out to be my router Parental Control. 

3 Kudos
BtdLegoYT
Stadia Player
Stadia Player

This is happening to me on mac help!!! how do i fix???

 

0 Kudos
JamesFromGoogle
Community Specialist
Community Specialist

Hi everyone,
This is an older post so we're going to go ahead and lock it now. If anyone still needs help after trying the suggestions here, I'd recommend creating a new post so that you can get better visibility in our community.


Thank you,
James

0 Kudos