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matzy
Community Member

reopen game to play

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Whenever I try to start a game through Chrome, I am presented with a box stating that I must reopen the game to play - I am booted back to the home-page, and then the same thing happens when I try to play. Any suggestions? I have logged out, logged in, restarted, cleared internet history etc.
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Best Response
maeh1989
Founder
Founder
I have to allow the use of Pop-ups. Than the Game opens immediatly.

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vinzp
Stadia Player
Stadia Player

I had the same issue on my main computer until now. I disabled my adblocker and it worked. Hope this will help.

 

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13 Replies
Murmeltier
Community Member
Try to play in incognito mode ( CTRL + SHIFT + N). If it works in incognito mode, you may want to check your chrome extentions for any, that may block the stream. (e. g. AdBlock Plus has been reported to sometimes block the stream)
3 Kudos
maeh1989
Founder
Founder
I have to allow the use of Pop-ups. Than the Game opens immediatly.
7 Kudos
matzy
Community Member
That was it thanks - google pops up a log-in it seems before starting up. Cheers again!
0 Kudos
Tree
Community Member

Thanks for this!

tree.gg
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Hmaal
Community Member

I had this happen to me recently. I was unable to play Destiny at all, it just wouldn't start, get stuck on the placeholder image screen, and then the popup would show.

I'm not entirely sure what caused it to start working again, but I did try and open another game then go back and try Destiny and it worked.

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UncleJeff
Community Member

I was running into the same problem ("Reopen game") pop-up after connecting effort appeared to time out.

Google Support had me try some things, but none of them helped.  But I have finally figured out what was the cause of the problem for me.  Your mileage may vary.

For me, it was a Google Chrome extension for "Private Internet Access", my VPN service of choice.

Once I went into "chrome://extensions" and flipped the slider to disable the extension, then closed all browser windows, and opened a new one, Stadia worked.  I could get into a game and play.

Please note.  You do not need to remove the extension (if you have this one), but you need to disable it.

Also, it doesn't matter if you are actively using the PIA VPN.  As long as the PIA extension icon shows up at the top of your Chrome browser, Stadia is not going to work.

I have not tried other VPN services, but if you use ANY VPN, you may want to try disabling if you have a similar connection issue.

I have reported this to Google's Stadia support team.

2 Kudos
AgentJay
Community Member

I'm also having this issue. 

 

Windows 10 Pro

Chrome (other browsers are blocked anyway)

 

I've tried adding the google domains to chromes whitelist for pop-ups - didn't work

I am certain it's a network issue. I have a VPN. If I use the VPN the game will open but the performance is slow and unplayable. If I don't use it, the game will open approximately 3% of the time and then works perfectly. Having to re-try continuously is absolutely infuriating. 

I suspect it's a range of IP's and/or ports that are blocked at the ISP level... Probably something to do with some poorly configured spam filters they use to speed up the internet. 

 

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AgentJay
Community Member

I fixed my issue by changing the DNS in my router to the google DNS:

8.8.8.8

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LordLOC
Community Member

So I've been trying to play anything via Stadia, but get the reopen the game to play error every single time I try it. I've disabled ad blockers, even extensions that might interfere I've disabled. I've tried it in incognito mode. Tried it in the Chrome app (even tho it's not really an app mind you), and I've now tried it on Chrome and Chromium just in case. I've set my DNS to Google, flushed DNS, and now I can't think of anything else to try. 

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Jeb
Community Member

I had this problem today after I signed up.

For me, turning WebRTC on fixed my problem.   Some Ad Blockers, VPN clients, (and other Extensions) have an option to disable WebRTC (for greater security).  Once I set them to Enable/Allow WebRTC, the problem went away, and the game started immediately after a page reload.   No more "Reopen the game to play" dialog loops.

To be clear, setting my various Extensions to NOT disable WebRTC is what worked.

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pagzamaphone
Community Member

View all settings in the PIA extension -> disable block webRTC IP detection worked for me

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vinzp
Stadia Player
Stadia Player

I had the same issue on my main computer until now. I disabled my adblocker and it worked. Hope this will help.

 
0 Kudos
JamesFromGoogle
Community Specialist
Community Specialist

Hello everyone,

 

To prevent this topic from getting too convoluted, we're going to go ahead and lock it. If anyone has any questions or concerns on the subject, please feel free to create a new post. Our community is always here to help!

 

Thank you,

James

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