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nana
Stadia Player
Stadia Player

don't work mousepad on chrome browser

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hello, 

i have a problem.

my mousepad don't work on chrome browser

but on my cellphoen touchpad works well.

 

0 Kudos
Best Response
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@nana I understand that you're using VPN for work, but can you turn it off when using Stadia? Just to make sure it's not the problem.

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Stadia Guides are not employed by Google. Opinions are my own.

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1 Kudo
11 Replies
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@nana Do you mean your mouse? Are you using regular mouse or touchpad?

Can you inform us which game you're playing, and which mouse are you using? Have you tried with a different mouse and see if it works? Just want to make sure there's no issue with the mouse itself. Also if you can, try to upgrade your mouse drivers. It would be great if you can provide us with more info, since as of now there can be many things causing for the issue to happen.

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
nana
Stadia Player
Stadia Player

regular mouse. I use DeLux brand.

I don't have another devices of mouse, but on other cloud platform (like GFN) my mouse works well.

On Stadia I try to play The Elder Scrolls Online, Toma Raider. And my mouse don't work.

I think the problem is not in drivers.

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@nana are those the only games you can't use your mouse? Sometimes there needs to be certain interaction in order for the mouse to be working. 

I found this following article about getting mouse to work in ESO Stadia. Can you give it a shot and see if if solves your issue? 

https://help.elderscrollsonline.com/app/answers/detail/a_id/51146/~/what-do-i-do-if-my-mouse-isnt-wo....

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Stadia Guides are not employed by Google. Opinions are my own.
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nana
Stadia Player
Stadia Player

Don't work mousepad and keyboard on all Stadia games I have. When I start any game in fullscreen my mousepad and keyboard don't work in the game.

I try all steps in elder scrolls link. But its not help me.

Maybe this problem from my VPN?

0 Kudos
ShadowKnight
Gold Stadia Guide
Gold Stadia Guide

Hi @nana,

Your VPN could be causing a problem, that is possible.

I would try alt tabbing out of stadia and then back in before we even consider the vpn being a problem

-Shadow
I am just a volunteer here on the forums
1 Kudo
nana
Stadia Player
Stadia Player

alt tabbing also don't help me

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@nana VPN may cause issue with Stadia, but I've never heard about it causing issue with mouse. Is it possible to use Stadia with VPN? Why are you using VPN in the first place if I may ask.

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
nana
Stadia Player
Stadia Player

I using VPN in many times. For my work

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@nana I understand that you're using VPN for work, but can you turn it off when using Stadia? Just to make sure it's not the problem.

------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
nana
Stadia Player
Stadia Player

Yes. It comes from my VPN (( Thank you very much! 

1 Kudo
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@nana Glad you're able to fix it and thanks for letting us know the cause!

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo