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Barthandelus
Silver Stadia Guide
Silver Stadia Guide

Stadia performance issue

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Hi everyone,

I am experiencing network stability problem using Stadia and I need some. I'm sure that's the best place to expose what I've tried so far.

Here is my hardware configuration :

  • AMD Ryzen 5 2600X 6 core
  • RAM 16 Go
  • RTX 2070 Super

Here is my network configuration :

  • Wired through ethernet directly to the box (but with a 20m cable)
  • 880 Mbps
  • Average ping on stadia.google.com = 3ms using cmd.exe > ping stadia.google.com -t
  • My router doesn't support QOS
  • While I did test, my device was the only one working on my local network
  • Jumbo Trames is actually disabled
  • Every low energy consumption option on ethernet is disabled
  • Stadia Ports 44700–44899 are open.

Here is my problem :

  • Stadia notify me after 2-3mins of playing that my connexion have problems and the game will shutdown.
  • Sometimes the video blur for a couple of seconds.
  • I wasn't experiencing this problem through CPL but little disconnexion.
  • I wasn't experiencing this problem through WiFi 5GHz but also little disconnexion.
  • No input lag at all, it's only the notification + screen blur
  • The incident is produced in 720p, 1080p, 1440p at the same rate.

Here is my test so far :

  • Wired (ethernet) chromecast on 4K UHD have no problem. It's working fine.
  • I stated that personnal camera systems disturbed Stadia : The first time I did fix my problem (computer + ethernet) was when I disabled thoses system. Thoses haven't been enabled since.
  • I tried disabling Kaspersky, it seems better, for a certain time, but doesn't seems to be the solution.
  • I did use vsync-tester and optimized my computer to reduce at most input lag.
  • I did check the network performance (task manager), the only software using bandwich is Black Desert Online (8000o only)

All thoses tests let me think that Stadia is somehow flanged, but only by my computer, but I don't know what to do more.

Anyone have an idea ? If you need further information, no problem, just ask.

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Best Response
defischerrockt
Silver Stadia Guide
Silver Stadia Guide

Hey @Barthandelus 

 

What I know, kaspersky installs services that affect the network

therefore it can be out if you uninstall kaspersky everything works wonderfully

Unfortunately, I can't tell you how to get Stadia to run with Kaspersky

As I said in the YouTube forum, we always have problems with Kaspersky and the video upload e.g.

 

 

Cheers, Thorsten - German Gold Productexpert Youtube - Please mark posts that helped you to solve your problem as an "Answer" or give "Kudos" to other helpful posts.

Stadia Help Videos in German | Twitter | Youtube | Instagram

View Best Response in original post

2 Kudos
Barthandelus
Silver Stadia Guide
Silver Stadia Guide

Hello @creativeape,

Check your network stability : try launching cmd.exe, ping stadia.google.com -t, if you have less than ~20ms constantly with no drop at 2000ms then your connexion is "stable". (note that it's not necessary stadia.google.com that communicate with your router once the game start, so don't make rules on this domain, it will not change anything)

Then do the Stadia's official speedtest here https://projectstream.google.com/speedtest to check if you have a powerfull enough connexion for Stadia.

Don't forget to open Stadia ports (range 44700 - 44899 (TCP and UDP)).

If your connexion is great and stable, ports open, then it's probably another thing, and it seems like @defischerrockt was right ! It's probably your firewall / anti-virus that is restricting your network. Once I uninstalled Kaspersky, everything works well.

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0 Kudos
6 Replies
Barthandelus
Silver Stadia Guide
Silver Stadia Guide

Here is an example of "screen blur", it's not significant :

V1.png

 

V2.png

 

 

0 Kudos
defischerrockt
Silver Stadia Guide
Silver Stadia Guide

Hey @Barthandelus 

 

From the YouTube forum I like to know that there are problems with Kaspersky, e.g. when uploading a video

Unfortunately, it is not enough to deactivate Kaspersky, you have to uninstall it completely

Could you please test that

Cheers, Thorsten - German Gold Productexpert Youtube - Please mark posts that helped you to solve your problem as an "Answer" or give "Kudos" to other helpful posts.

Stadia Help Videos in German | Twitter | Youtube | Instagram

0 Kudos
Barthandelus
Silver Stadia Guide
Silver Stadia Guide

Hello @defischerrockt,

Sadly I will not be able to try until tomorrow but I think that you're right, there's something to deal about Kaspersky. I've made a test (see below), I'll try to uninstall Kaspersky just to see.

At this moment I made Google Chrome a trusted application in Kaspersky and I've whitelisted every single port used by Stadia but it doesn't change anything.

So I've made a test : Waiting a couple of hours, disable entirely Kaspersky for 30 mins, and try to start Cyberpunk 2077 using Stadia on 1440p, VP9. It worked, no dropframe, no inputlag. After 30 mins, it continue to work. (maybe something to do with DNS, something ? But once the connexion is established with Kaspersky disabled, it works even after enabling Kaspersky back).

When I start Stadia for the first time with Kaspersky disabled it seems to works.

0 Kudos
defischerrockt
Silver Stadia Guide
Silver Stadia Guide

Hey @Barthandelus 

 

What I know, kaspersky installs services that affect the network

therefore it can be out if you uninstall kaspersky everything works wonderfully

Unfortunately, I can't tell you how to get Stadia to run with Kaspersky

As I said in the YouTube forum, we always have problems with Kaspersky and the video upload e.g.

 

 

Cheers, Thorsten - German Gold Productexpert Youtube - Please mark posts that helped you to solve your problem as an "Answer" or give "Kudos" to other helpful posts.

Stadia Help Videos in German | Twitter | Youtube | Instagram

2 Kudos
creativeape
Stadia Player
Stadia Player

I'm having similar issues. As of two ago, I wasn't having any issues. Now it feels like I'm playing a PS4 version of the game. UGH.

0 Kudos
Barthandelus
Silver Stadia Guide
Silver Stadia Guide

Hello @creativeape,

Check your network stability : try launching cmd.exe, ping stadia.google.com -t, if you have less than ~20ms constantly with no drop at 2000ms then your connexion is "stable". (note that it's not necessary stadia.google.com that communicate with your router once the game start, so don't make rules on this domain, it will not change anything)

Then do the Stadia's official speedtest here https://projectstream.google.com/speedtest to check if you have a powerfull enough connexion for Stadia.

Don't forget to open Stadia ports (range 44700 - 44899 (TCP and UDP)).

If your connexion is great and stable, ports open, then it's probably another thing, and it seems like @defischerrockt was right ! It's probably your firewall / anti-virus that is restricting your network. Once I uninstalled Kaspersky, everything works well.

0 Kudos