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SomeGuy
Founder
Founder

Poor performance (need help troubleshooting)

Hi team, I have two monitors. On my first monitor, Stadia works well. On my second monitor, Stadia is unusable. The first monitor is a 4k monitor and Stadia is just ugly until 4k is enabled over Chrome so I need to be able to use this second monitor. It is a 1080p monitor, backed by a GTX 1080 TI plugged in via DVI-D using the latest NVIDIA graphics drivers and the latest version of Chrome. It is important to note that this is not a Stadia specific problem, and it occurs with any full screen video when Hardware Acceleration is turned on in Chrome (only on second monitor). There is a grey overlay and the video is very choppy. When I look at chrome:gpu, I do see "protected_video_decode" as a problem, but I am not sure if that is related. If I disable hardware acceleration in Chrome, the overlay goes away and the video is acceptable, but input lag and choppiness makes it unusable. I need a way to keep hardware acceleration enabled and troubleshoot the issue on this second monitor. I hope the other information I provided helps narrow down the problem. Currently Stadia is a bad experience on either monitor until this is resolved.
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1 Reply
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

In this case, as it might be a monitor problem with your second monitor, I would recommend to ask your manufacturer if there's a problem or you could also leave feedback in the Stadia App, to make the developers aware of an issue with Stadia on that specific monitor. Normally you don't get an answer to your feedback, but it's reviewed by the developers and then they can take action on the problem or address this.

But if you only have this problem with that specific monitor, might be also that this is not working properly with Stadia in general (who knows why).

Hope the best that it'll be fixed soon for you!

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