cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

Poor network performance via Chromebook

Hello, My Stadia works perfect via chromecast. I tried to play on my brand new Acer r13 Chromebook but no joy. I got an error message as per this first link; https://photos.app.goo.gl/EMCBbQow31aT1NQdA I've checked my connection via m-labs as per the google speed test search and the result i get is as per the following link; https://photos.app.goo.gl/u8u7kj6kry9JrCba9 For reference, i carried out the Stadia speed test and got the follow result; https://photos.app.goo.gl/8Pp5pXfVJmpg8Y2w5 Could you point me in the direction of where i'm going wrong please? Thank you very much.
2 Kudos
28 Replies
Stadia Guide
Stadia Guide

@Shyloc are you able to test with a wired connection to see if that makes a difference?

0 Kudos
Community Member

Hi, I've tested a wired connection and the performance is exactly the same, initially the connection symbol is green then it changes to the red exclamation mark. I've also checked 2 windows laptops in the home and they both have good performance, no issues at all, both over WiFi and wired. Could my Chromebook be faulty?
0 Kudos
Stadia Guide
Stadia Guide

@Shyloc perhaps, but let's see if we can rule out anything else first.

Can you try logging into your Chromebook as a guest to see if that makes any difference? That would help to eliminate problems specific to your user profile. 

Do you have any of the experimental chrome://flags configured?

0 Kudos
Community Member

Same here. I own a Lenovo S330 and have exactly the same issues. Stadia starting the games , then red blinking connection symbol, then game is aborted. Also happening while sitting 1cm from the router. Its 5ghz Network, 250mbit connection, and every other thing on the chromebook works just fine. Additionally even older devices working flawless with stadia, but the chromebook doesnt. I would appreciate any suggestions to solve this issue Thanks!
0 Kudos
Community Member

Same here. Trying to run it on a Acer R 13.

Chrome Version is the latest staple (78.0.3904.106). 5Ghz wifi connection @ 150Mbit down/ 100Mbit up.

On the first try I got the messages above. After that the game keeps on saying "connection is being checked" (translated from german).

After about 2 minutes a message appears telling me to restart the game if I want to play on.

 

Experimental chrome/flag are disabled or default.

0 Kudos
Community Member

Try opening a Guest session and log into stadia.google.com from there.

0 Kudos
Community Member

Doesnt work for me....same problem and even inconvenient. i appreciate any suggestions to solve this problem, but i would like to hear also some official statement regarding this issue, since its obviously not related to the mediatek cpu in my chromebook like i thought it is. greetings
0 Kudos
Community Member

@TheRealDenno :  It might be worth contacting the support folks directly, via https://support.google.com/stadia 

You should have the choice of a callback or chat with a specialist etc.

Good luck, and if you do get a working solution it would be very helpful to share it.

Kudos appreciated if deserved.
0 Kudos
Community Member

@Shyloc
Try turning on "Use hardware acceleration when available" in your Chrome Browser settings.
Worked for me.

1 Kudo
Community Member

here's a short update: when running in inkognito-mode the game starts. But it's extremely laggy. Like 1 second delay... now trying to change the settings in chrome. didn't found "Use hardware acceleration when available" until now. Is it in settings or chrome/flags?

edit: i don't have the "system" section on chromebook-chrome-browser. It's there on my notebook...

0 Kudos
Community Member

@moDeluxe :

Some items that I've picked up this week include:

1. Reset Chrome flags - go to the URL chrome://flags , select "Reset all to default", restart Chrome and try again.

2. Run Chrome and use an Incognito window and see if that helps, disable any extensions that might have been added.

3. Reduce refresh rate on mouse pointer (usually a feature on some mouse drivers).

4. Access Chrome flags and enable the feature "Enables pointer lock options".

5. On Windows 8 run Chrome in Windows 7 compatibility mode. 

These are some of the suggestions that I've seen that have addressed the issue for some users.  Can't hurt to give them a try and see if it resolves any of your issues.

Kudos appreciated if deserved.
1 Kudo
Community Member

Non of those tips have worked. My Speed is 38 Mbits download and 20 ms ping. Tried running Stadia on Asus transformer mini tablet.. This is incredibly disappointing. Is it a hardware issue?? What is it? Why is it? It should work perfectly fine shouldn't it? Google needs to address this issue with tablets!!! 😞
0 Kudos
Community Member

@Mad_Dog_Bravo 

thanks for your effort. tried everything but did not work

meanwhile i found the flag-setting to turn off hardware accellerations. it's "Hardware-accelerated video decode"

but didn't work neither...

 

@all

please try to run stadia in inkognito mode. it's starting. but like i said: the lag is unplayable. I thought the only difference is that there i'm not logged in by default and it does not record my browsing history.

what else is different between the two modes?

0 Kudos
Community Member

ok...last update for today.

the good:

I played destiny for about 5 Minutes without lags!! 

the bad:

1. the graphics were kind of medium.

2. it crashed after 2,5 minutes each time. warning after about 2 minutes, that the game might pause because my connection is unstable (which is not- 150Mbit down/100 up/ 3ms ping)

after another 30 seconds it went off saying that my connection is too bad.

(all translated from german- so your messages might be in other words)

here's what i did: 

running in inkognito mode.

resetting all chrome/flags to default (the option on the head of the flags-page)

 

so still no real solution. but the chromebook is able to run stadia. 

 

 

0 Kudos
Community Member

Its exactly the same here.

 

my guess would be that its linked with the wifi chipset...cant point it out since my chromebook has no ethernet port and i have ordered a dongle for now. will test it

0 Kudos
Community Member

I have the exact dNe issue with my acer r13 chromebook. It checks the connection then asks to restart game and on an ingognito window it will play badly for a couple of minutes then crash out. I have been on stadia support a couple times now and they have been unable to help at all. I have emailed acer also and they have just ignored my questions. It's been seriously irritating as I have waited 5 months for this and can't use it as intended. Support told me there were no other people having the same issues as I was that they knew of. Will keep my eye on this in case someone finds a solution.
0 Kudos
Community Member

i am pretty sure now, that the problem is the mediatek cpu...it isnt capable of vp9 codec and i guess that causes the problem. and this would mean, we all have to get other chromebooks...because i dont think this can be fixed via updates
0 Kudos
Community Member

Hello Everyone, I have having the exact same symptons. I am running a wired 1gb download ethernet, speedtest on Stadia shows 280 MBPS and i still can't run the game. Chromecast runs 4k HDR no problem! The connection keeps jumping from Good -> OK -> Bad -> OK -> Good -> OK.....you get it Anything else i can do ? I am running a Lenovo Z50-75 on Win10, Ethernet card does take 1GB and i have it set to 1GB Thanks
0 Kudos
Community Member

Well I have the Acer R13 and it has a M8173C inside and that can do VP9. I think it's a issue with the wifi chip set. Hope they can find a fix cuz I just got this Chromebook and I love it.
1 Kudo
Community Member

same problem

hp chromebook 14

chromeos v81

games work great on chromecast and pixel phone. but problem on chromebook. problem with starting games.. and sometimes lag.. restart staida a couple of times and then works.

0 Kudos
Stadia Guide
Stadia Guide

If you're having problems on a Chromebook, you might want to try logging in as a guest and seeing if Stadia works better that way. If so, that would suggest there's a problem with your profile - misbehaving extension, experimental flags, data corruption, etc.

https://support.google.com/chromebook/answer/1057090

 

(If the problem is in Chrome on PC, running Stadia in an Incognito Window might be a good troubleshooting step instead.)

0 Kudos
Community Member

same problem, not working on PC

0 Kudos
Community Member

Does anyone use the Stadia controller to play on their computer? If so, how is it wired? I noticed a huge difference when using a dedicated USB-C cable (so with both sides an USB-C connection) instead of a bridge cable ('regular' USB to USB-C).

1 Kudo
Community Member

I had the same issues that you did. Great connection, however I would lose connection for what seemed like no reason.

I did a bit of research and found out that my Chromebook was running a legacy decoder for visuals h264. Google has switched over to a V9 decoder. This excerpt is from Wikipedia:

VP9 is an open and royalty-free[1] video coding format developed by Google.

VP9 is the successor to VP8 and competes mainly with MPEG's High Efficiency Video Coding (HEVC/H.265). At first, VP9 was mainly used on Google's video platform YouTube.[2][3] The emergence of the Alliance for Open Media, and its support for the ongoing development of the successor AV1, of which Google is a part, led to growing interest in the format.

I'll let you finish the equation for what you might need to do from here. I hope this helped.

0 Kudos
Community Member

Had the same issues with my work Chromebook.  A Dell.  It's a hardware issue.  Google needs to make a compatibility list for chrome devices.  My guess is that staida will only work on the higher end Chromebooks

0 Kudos
Community Member

1 Kudo
Community Member

Buy the tp link 

i heard that worked for a lot of people

0 Kudos
Community Member

Use the Stadia controller in wifi mode with the chromebook, it makes an amazing performance improvement.  If you have seen how, load up stadia on the chromebook, click the little controller icon and it gives you a pairing code for the stadia controller.  The difference for me was like night and day.

0 Kudos