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Chris90
Stadia Player
Stadia Player

Poor Performance in Cyberpunk 2077, Refund not possible

Hi, yesterday i bought Cyberpunk 2077 for Stadia to play it on my Windows Laptop. 

However, i had a terrible user experience such as

-Terrible Input lag (feels like 400ms, im a musician and i can tell that its not your average 10-20ms) with Xbox Controller, PS4 Controller, Mouse& Keyboard.

-Terrible Color Banding Issue , especially in dark areas (or as some people call it blocky / square shadows)

-Low Resolution even with Pro Sub and Forced 4K through various Extensions or Incognito Mode  (or other snakeoil solutions) looks Like 720p with Resolution scaled down 5o%.

-Visual Mode has even worse Input lag than performance mode, (which looks like complete garbage, comparable to Nintendo Wii Graphics i would say)

So in short, its just not possible to play this game.

Now, i have the fastest Internet Connection available here in Germany, 1000mbits. I've tried  to play with Lan Cable to my Router, 5ghz / 2.4 Ghz wifi, all the same outcome.

Now after trying to fix the horrendous situation for hours, i came to the conclusion that i want a refund.

However, ive been in the game for more than two hours and no longer eligible for a normal refund.

Google, how to get a refund? Even The publisher is offering a refund for ps4 and Xbox players!

 

 

 

 

 

Tags (2)
1 Kudo
13 Replies
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Chris90,

you get a refund for it at the moment on PS4 and on Xbox because there it's not really an experience, people often can't even run the game there, so there it's definitely necessary.

On Stadia though it's different, sure there are some issues, but overall I heard also from some players that it's playable.

You can still try by using the troubleshooting steps mentioned in this article if you experience is getting better on Stadia. Or you can also contact the Stadia support about the issue to receive more help.

If you still want a refund though and it doesn't work the normal way anymore, you can try to contact the Stadia support and ask for a refund.

0 Kudos
Chris90
Stadia Player
Stadia Player

Hey @Chufu , Thank you for your help.

Generally, I think it is relative to the observer what constitutes as "playable" - however i would argue that a First Person Shooter  with Input lag does not constitute as "playable".

I would also argue that a title that promised to be visually stunning and then does not deliver, also does not constitute as "an experience".

It could be the game itself though, i tried several other games on Stadia now and they dont have this terrible input lag.

 

Lets hope for the best, i would really love to play this game on Stadia!:slightly_smiling_face:

0 Kudos
Vodzafakamen
Stadia Player
Stadia Player

Hello, 

i have the same experiences with playing CyberPunk 2077 on the Stadia like Chris90. 

1 Kudo
cladstriff
Stadia Player
Stadia Player

Hi,

 

FYI, after a LOT of discussion with stadia support and after I tried everything, they told me it's an issue with cyberpunk and that game developer already acknowledged the issue and working on a fix. 

 

Hope it's true.

1 Kudo
Chris90
Stadia Player
Stadia Player

I dont know if that is true. Support told me that a specialist will now look into my case and i have been advised to not play Cyberpunk anymore, because that would lower my chances of getting a refund.

It is strange, i tried Dead by Daylight yesterday and it seems to run perfectly fine, the input lag is barely noticable. 

However, im starting to think that my expectations of Cyberpunk on Stadia have been too high from the beginning, people say that it runs best on Chrome Cast Ultra. I looked at Youtube videos where people show the CCU Version and it looks the same on my PC - blurry and pixelated with color banding. Its sad to see that a game that is suppused to be visually stunning cant live up to its promises on Stadia.

I mean - the 4K Option of the Pro-Sub - are we all gonna assume it will just look as crisp as it would on the "real" PC Version? To me the Stadia Version looks like Nintendo Wii Graphics. I cant help but think that people who play this game on stadia are blind or too stubborn to accept the fact that it just does not look and feel good.




0 Kudos
Chris90
Stadia Player
Stadia Player

 

Just a few screenshots so other people can see what i mean and what stadia looks like in "4K PRO MODE". Look at the transitions between dark and bright areas, skin tones and you will get the idea. Google" Color Banding" to see reference. Visual Mode.

 

Update 1.05 did not fix the issue for me.

 

 

Banding in CarBanding in CarBanding in Menu,Banding in Menu,Banding all overBanding all overLook at the Skin tones, and general sharpnessLook at the Skin tones, and general sharpness

0 Kudos
cladstriff
Stadia Player
Stadia Player

Same issue, 1.05 didn't solved anything. Stadia & Cdprojekt told me they are working on a fix...

2 Kudos
Moitah
Stadia Player
Stadia Player

How do you display that statistics popup over Stadia ?

0 Kudos
Chris90
Stadia Player
Stadia Player

@Moitah Thats a Chrome Extension Called "Stadia Enhanced"

 

0 Kudos
Moitah
Stadia Player
Stadia Player

Thanks, I have it installed, but it took me a while to understand that their configuration interface was integrated into Stadias. I guess I didn't find anything related to that overlay in there! I'll search for it, thanks.

0 Kudos
Chris90
Stadia Player
Stadia Player

Update 23.12

I got a refund today from Google. Im happy it worked out!  The Support was very friendly, helpful and understanding. 

 

Hopefully, the actual issue will be fixed at some point though. 

0 Kudos
stefan1123
Stadia Player
Stadia Player

Banding is currently the main issue for me...it looks really bad in dark areas (also in other games)...same problem exists on GFNow platform - Stadia team should really find a way to solve this issue.

I have Pro subscription and I forced 4k output and VP9 using "Stadia Extended". It looks sharp in quality mode (similar to https://www.youtube.com/watch?v=03Uwau1McEw), it's very important to turn off all post-processing effects (especially chromatic aberration and depth of field effect). Framerate mode is of course quite blurry...
I have a feeling that version 1.05 made the game a bit sharper. https://www.youtube.com/watch?t=120&v=1bL0IfN02rc&feature=youtu.be

Unfortunately banding and blocking artifacts in dark areas/gradients (also visible on movie above - check out sky...) look really bad...

0 Kudos
Stove
Community Member

What's weird is how this game at launch ran pretty good on Stadia, but ever since that Aug 2021 patch it looks and runs horrible. Wish I could get a refund for the game being totally different than what it was when I bought it.

0 Kudos