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agoNY718
Stadia Player
Stadia Player

Outriders constantly freezing

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I am having a major issue playing Outriders on my account. The game freezes and tells me I have encountered a glitch, then kicks me out of the game. I have tried everything from router reset to even playing on ultra Chrome cast, or PC. No matter what I try the freezing will still happen and kick me out of the game. I notice it's only on my account because when I try a family members account it runs perfectly. What can I do to resolve this issue since it seems to be account based? 

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Best Response
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @agoNY718,

I am afraid we cannot help you with your problem here on the community board.

Best thing you can do is contact Square Enix support about this problem.

Of course you also contact Stadia support, but I am not sure they can help you because it is a game related issue.

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7 Replies
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @agoNY718,

I am afraid we cannot help you with your problem here on the community board.

Best thing you can do is contact Square Enix support about this problem.

Of course you also contact Stadia support, but I am not sure they can help you because it is a game related issue.

1 Kudo
Orgin
Founder
Founder

Wild guess, but you (Your account) might have been assigned a bad server instance that needs to be reset.

Try switching to another game or wait a few days to release your account relation to the server instance. Also, make sure you provide feedback in the stadia UI.  

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WuShin
Stadia Player
Stadia Player

Lately game is only glitching when i'm playing a specific class. I don't understand it. Also it seems to glitch out right about the same time every time.

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RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

I am having the same issue.
Looks like the game really needs a good quality patch. :face_with_rolling_eyes:
Again best thing we can do is inform Square Enix about these issue. 

2 Kudos
Khajjo
Stadia Player
Stadia Player

I am now having this problem. It's only with Outriders and I've tried all the things. I contacted Square Enix first after seeing this post and they're claiming it's not an issue on their end. At this time i can't finish a single expedition without being kicked off. your game had a glitch.jpg 

1 Kudo

We need more visibility here as this started happening to me the last two weeks. It is constant every day i load up it will happen (I play a technomancer). It seems to only happen in expeditions though.

1 Kudo
Khajjo
Stadia Player
Stadia Player

just an update on this:
I've been in circles with Stadia and Square Enix on this and both are pointing fingers at each other. 
At least Stadia exhausted some troubleshooting with me to rule out anything to do with my computer or wifi. 
After Square Enix told me it's not on them i sent them a screenshot of Stadia support's final analysis. 
After that, Square Enix gave me the run around that they've sent all this info to the big boys and we'll see...
So far i've heard nothing back. 
stadia troubleshooting end.jpgsquare enix blaming stadia.jpg
By the way don't let them tell you it might be your internet or wifi if you are getting the "Your Game Had A Glitch" error message.
I have explained this to Square Enix already: it's not wifi.jpg
 

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