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Bennifer
Stadia Player
Stadia Player

Mystery account on my laptop

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Somehow stadia was downloaded on my chromebook. I have checked my play store, and it was never downloaded to my account. I can't seem to find a way to uninstall it. I've powerwashed my laptop, but it still pops back up as a preloaded app.

 

My ex boyfriend used to use my laptop and his android was at one time synced to it, could that be what is causing this even if it has already been disconnected ? How do i fix this ? Please help. Thanks

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1 Kudo
Best Response
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Bennifer 

On your Chromebook it probably is a webapp and not a android app.

Aren't you able just to right click and remove it?

According to this news Stadia shortcut is installed by default and has nothing to do with earlier installs.

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1 Kudo
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Honesty21 You will need to have access to the Stadia account, so you will need to access Stadia through a web browser (preferable through PC/ laptop). You can follow the steps below to delete a Stadia account:

https://support.google.com/stadia/answer/9617647 

Please make sure you understand the consequence when deleting a Stadia account. Here's a snippet from the article:

What happens when you delete your Stadia account

When you delete your Stadia account:

  • You'll permanently lose access to your games and all other purchases made in Stadia. Your games and other purchases cannot be downloaded or moved to another Google Account.
  • Deleting Stadia from your account will immediately terminate any active Stadia subscriptions. You won't be refunded for any unused remainder of your subscription period.
  • Your game progress and achievements will be permanently deleted.
  • Your list of friends, chat history, and other activity within Stadia will be permanently deleted.
  • Your full player name will be permanently deleted. You will not be able to use this name if you sign up for a new Stadia account.
  • Your saved screenshots and clips will be permanently deleted.
  • This will not delete your saved live stream videos, which will still be available in YouTube.
  • This will not delete any data collected or stored by publishers of the games you’ve played.
  • This will not delete any Google Assistant data.
------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.

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1 Kudo
12 Replies
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Bennifer 

On your Chromebook it probably is a webapp and not a android app.

Aren't you able just to right click and remove it?

According to this news Stadia shortcut is installed by default and has nothing to do with earlier installs.

Tags (1)
1 Kudo
Honesty21
Stadia Player
Stadia Player

I actually have a question since you're talking about extra accounts.  How do I delete a stadia profile I have two I only use one I didn't realize I made a second one does anyone know how to delete that?

@Honesty21
0 Kudos
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Honesty21 

Are you using Chrome? If so it has to do with logged in Google Accounts within Chrome.
If you sign out the account over there it wont show within Stadia. :smiling_face_with_smiling_eyes:

0 Kudos
JamesFromGoogle
Community Specialist
Community Specialist

Hello @Honesty21,
Just wanted to check in here to see if you were able to see @RXShorty's response? Do you still need help? Let us know when you can.

Thanks,
James

0 Kudos
Honesty21
Stadia Player
Stadia Player

Yes I still need help.  I have another stadia account under my other Gmail which I don't need and I've tried to delete it but I can't. When I have time when I'm not working I'm going to contact stadia help or come back on here and figure this out. 

@Honesty21
0 Kudos
JamesFromGoogle
Community Specialist
Community Specialist

Hey @Honesty21,

Like @RXShorty mentioned, when playing Stadia on a browser, it simply depends on which account you have logged into your browser. You'd have to more than likely go into the browser settings to delete the account you don't want anymore. Keep us posted if this works or not.

Thank you,

James

0 Kudos
Honesty21
Stadia Player
Stadia Player

Not playing through a browser. I play through the Chromecast on my TV. 

@Honesty21
0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Honesty21 You will need to have access to the Stadia account, so you will need to access Stadia through a web browser (preferable through PC/ laptop). You can follow the steps below to delete a Stadia account:

https://support.google.com/stadia/answer/9617647 

Please make sure you understand the consequence when deleting a Stadia account. Here's a snippet from the article:

What happens when you delete your Stadia account

When you delete your Stadia account:

  • You'll permanently lose access to your games and all other purchases made in Stadia. Your games and other purchases cannot be downloaded or moved to another Google Account.
  • Deleting Stadia from your account will immediately terminate any active Stadia subscriptions. You won't be refunded for any unused remainder of your subscription period.
  • Your game progress and achievements will be permanently deleted.
  • Your list of friends, chat history, and other activity within Stadia will be permanently deleted.
  • Your full player name will be permanently deleted. You will not be able to use this name if you sign up for a new Stadia account.
  • Your saved screenshots and clips will be permanently deleted.
  • This will not delete your saved live stream videos, which will still be available in YouTube.
  • This will not delete any data collected or stored by publishers of the games you’ve played.
  • This will not delete any Google Assistant data.
------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
Honesty21
Stadia Player
Stadia Player

I have two Stadia accounts. One needs to go, the other I'm keeping. I'll try your advise.

 

@Ivan 

@Honesty21
0 Kudos
Honesty21
Stadia Player
Stadia Player

It worked! Thank you @Ivan 

@Honesty21
0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

Glad to hear that it worked @Honesty21 !

------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.
0 Kudos
Honesty21
Stadia Player
Stadia Player

@Ivan thanks

@Honesty21
0 Kudos