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Community Member

Mouse is jumping / teleporting - this paid product is unusable to me right now

Hi everyone,
as a few here I also have the issue in stadia (not in a particular game) that my mouse movement won't get translated correctly.

When I move the mouse in the destiny menu the cursor teleports and skips large areas of the screen completely. The consequence is that destiny is unplayable with the mouse.

I am very frustrated by this since I am under the impression I paid for a Beta product. If it would have been marketed / communicated by google as such it would be ok, but as you all know it wasnt. Close to the release many features weren't ready which almost made me my founders order cancel. Now I waited and wanted to look for myself. 

I tried to use the chrome dev version, which oddly at first got rid of the mouse input bug, now its back. Now I read that it could help to reduce the polling rate of the mouse.
This is not the experience I hoped for and I wont install extra software to configure my mouse everytime I wanna play on the stadia platform.

I feel ripped of at this point to be honest. I posted videos about this bug, searched in my own time for fixes and found nothing working so far. A compensation is the least I expect at this point and I hope that anyone from the google staff will read these lines and get back to me since I got no response regarding this issue with video proof via tweet, feedbackform or discord message.

I really tried to reach out and get help. This post is my last attempt to get help solving this since my time, as yours, is more valuable to me at this point than trying to help one of the biggest companies on our planet to get their well marketed product right.

 

EDIT

FOUND MY FIX

i installed the software for my mouse and decreased the polling rate from 1000 to 125.
Now the mousejumping is gone.

4 Kudos
18 Replies
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Stadia Guide
Stadia Guide

@Solano 

Seen a few instances of this now.

Most likely incorrect flags have been set in Chrome.  Navigate to the URL chrome://flags/ then check that both the following are set to Enabled

  • Hardware-accelerated video decode
  • Hardware-accelerated video encode

If that doesn't address the issue, just click the Reset all to default button, restart Chrome and you should be in good order.

This appears to resolve the issue of very jerky stuttering mouse movement.

Kudos appreciated if deserved.
1 Kudo
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Community Member

Hi, im having the same problem. I have already restored the chrome flags to defaults but the problem with de mouse and keyboard still there. Destiny 2 is unplayable. Any other solution?? Thanks!!
0 Kudos
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Community Member

@Mad_dog this, unfortunately didnt do the trick, but thanks for your hint and idea.
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Stadia Guide
Stadia Guide

@Solano OS, Processor type, Mouse type and driver version?

Kudos appreciated if deserved.
0 Kudos
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Community Member

Windows 10 intel i7 4790k mouse is a steelseries rival 310 what driver do you mean? gefroce 441.20 for my rtx 2080 my monitor is oldschool with 1920 x 1080 @60hz
0 Kudos
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Community Member

Think I can help you out. Try setting this to enabled in Chrome://flags Enables pointer lock options This is disable any acceleration in the Chrome window. THis has had a positive effect on my experience with mouse and keyboard.
2 Kudos
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Community Member

It's Seems to be lot better with pointer lock

0 Kudos
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Community Member

@KayZey78 

unfortunately not for me...

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Community Member

@Mad_Dog_Bravo@KayZey78You guys just helped me a bunch. Both your replies pointed me in the right direction. I'm on Ubuntu 19.10 on an intel NUC and it's been laggy for with Mouse and Keyboard, but not with wired stadia controller.

I'm on chrome 78 and I changed these flags:

Accelerated 2D canvas: Disabled

Enables pointer lock options: Enabled

No noticeable input lag now. Thanks a bunch!

1 Kudo