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jeangag
Stadia Player
Stadia Player

Latency problem, What is happening?

Hi everyone! I was trying Stadia yesterday but I'm not able to play any games because the controlers and the image isn't responding : Latency problem. I tryed F1 2020 and SniperElite4 on my PC computer  with Windows 10 and both games didn't work. So, i wired my connextion, i tryed the private navigation to be sure that no extension blocked the game, I putted the zoom on the recommand 100% and i'm only using one screen. I putted the performance level on Stadia on 720p (the lowest level). After all this, I tried Stadia on my cellphone (LgV30), guess what? Everything was all right!! So it is not my internet connexion. Can it be my laptop? May may laptop is too old to perform Stadia games? It probalby 6 to 8 years old but I never had problems with.

If you have any advises, thanks to tell me.. 

(Sorry if my sentence isn't the best, i'm usualy speak french! :slightly_smiling_face: )

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2 Replies
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @jeangag,

Sorry to hear that Stadia doesn't work properly on your laptop.

You mentioned already that it's running well on your phone, so this indicates that the problem is either your laptop or the Chrome Browser on your laptop. You can still try though to reset your router or try another router (if available) to see if it is a problem with the connection from your laptop to the internet.

I would recommend to first try the troubleshooting steps mentioned in the helpcenter.

Here are also some Chrome TS steps in this case to see if one of them fixes the issue:

  • Check that you have the most recent Chrome version.
  • Delete the cache & cookies of Chrome.
  • Check that your Chrome Browser is not blocked by any Malware (check here step 5).
  • Check your PC if there is any Malware/Virus installed that might cause issues in your browser. Try to just run an antivirus-programm to isolate this.
  • Check if you have experimental Features (Chrome flags) activated:
  1. Go to chrome://flags.
  2. Search a specific theme to your problem with the search bar and check if you can disable this feature, e.g. "enables pointer lock options" or "hardware accelerated video decode".
  3. If you can't find those, click on "reset to standard" in the top right corner to enable the standard-settings of the browser.

If nothing helps, you can also try contacting the Stadia support for further help in this case. If that it also unsuccessful, it might be a good idea to check out with the manufacturer of your laptop if anything needs to be improved/repaired.

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purple1976
Stadia Player
Stadia Player

The same thing happened to me too, I noticed that in the last few days the performance on Chrome has deteriorated, while on Chromecast Ultra or Android App there are no problems.

The PC with Chrome is used only and exclusively to play with Stadia. So it's a Google problem.

From what I know thousands of users have encountered the same issue.

This is especially noticeable when using controllers. I have all kinds of controllers, including the official Stadia one. The Google Stadia Team will be good to intervene.

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