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martskull
Stadia Player
Stadia Player
‎01-05-2021 08:54 AM

Google Chrome app hash during playing

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Hi,

Since yesterday, I've got a lot of troubles with Google Chrome when I play on stadia. The game start. I can play normally and suddenly, Chrome crashed and get closed. 

 

My Chrome version is 87.0.4280.88 

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Best Response
Chufu
Platinum Stadia Guide
Platinum Stadia Guide
‎01-06-2021 11:29 AM

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Hey @martskull,

are you playing on a PC in the Chrome Browser or on mobile in the Chrome Browser app?

If you play on a mobile phone, I recommend to install the Stadia app and launch games via that app, that works better.

If you have the problem on a PC in the Chrome Browser you can try the following steps (check after each step if that solved the issue):

  • Check that you have the most recent Chrome version.
  • Disable all extensions in the browser and check if that solves the issue.
  • Delete the cache & cookies of Chrome.
  • Check that your Chrome Browser is not blocked by any Malware (check here step 5).
  • Check your PC if there is any Malware/Virus installed that might cause issues in your browser. Try to just run an antivirus-programm to isolate this.
  • Check if you have experimental Features (Chrome flags) activated:
  1. Go to chrome://flags.
  2. Search a specific theme to your problem with the search bar and check if you can disable this feature, e.g. "enables pointer lock options" or "hardware accelerated video decode".
  3. If you can't find those, click on "reset to standard" in the top right corner to enable the standard-settings of the browser.

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1 Reply
Chufu
Platinum Stadia Guide
Platinum Stadia Guide
‎01-06-2021 11:29 AM

Jump to Best Response

Hey @martskull,

are you playing on a PC in the Chrome Browser or on mobile in the Chrome Browser app?

If you play on a mobile phone, I recommend to install the Stadia app and launch games via that app, that works better.

If you have the problem on a PC in the Chrome Browser you can try the following steps (check after each step if that solved the issue):

  • Check that you have the most recent Chrome version.
  • Disable all extensions in the browser and check if that solves the issue.
  • Delete the cache & cookies of Chrome.
  • Check that your Chrome Browser is not blocked by any Malware (check here step 5).
  • Check your PC if there is any Malware/Virus installed that might cause issues in your browser. Try to just run an antivirus-programm to isolate this.
  • Check if you have experimental Features (Chrome flags) activated:
  1. Go to chrome://flags.
  2. Search a specific theme to your problem with the search bar and check if you can disable this feature, e.g. "enables pointer lock options" or "hardware accelerated video decode".
  3. If you can't find those, click on "reset to standard" in the top right corner to enable the standard-settings of the browser.
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