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Drogozz12
Stadia Player
Stadia Player

Fix the stuttering and frame-skipping when moving your mouse during a match in PUBG

I don't know why but every time I am shift running and move my cursor left or right or whatever it stops my sprinting so I have to click shift again. It is so **bleep** annoying even moving my mouse in general throughout the game is like if it were frame-skipping and its so difficult to play. Fix this!

1 Kudo
11 Replies
Modo
Community Member

I'm so glad you posted this. I recently started experiencing the same! I started playing PUBG with other friends about 1 months ago. I started experiencing what you just described since about a week ago. It was all fine before that.

I normally play on Chrome on Windows 10. Since I started having the issue I have tried Chrome Dev, Chrome Canary, the New Edge, Bravo browsers, incognito modes, cable ethernet, different wifi adapters or even using my phone as a wifi puck. None of those worked! Same frame-skipping...my character would randomly stop and I have to press the key again...mouse movement is super choppy...almost unplayable.

The only solution I found worked was using my laptop which runs Linux Mint. I installed Chronium on there and Stadia works almost flawlessly on the same network with my Windows 10 machine.

Please fix it issue!

2 Kudos
kraZer
Community Member

I have the same issue with my Chromebook + external mouse and keyboard. With internal trackpad and keyboard everything is fine.
If I use my desktop computer I can use the same mouse and keyboard in the same network without any issues.

0 Kudos
Fuchsel
Community Member

same issue on my macbook pro with chrome... 9ms / 60fps but the movement is stuttering since one week. before everything was just perfect and I changed nothing :disappointed_face:

@StadiaTeam  please fix!!!

0 Kudos
simpucker
Community Member

To me, it seems this is the same problem that I have described in detail here:

https://community.stadia.com/t5/Stadia-on-Chrome/Bug-Exit-Fullscreen-Mode-prompt-quot-X-quot-when-mo...

Maybe you can check if Google Chrome's grey "X" overlay prompt appears at the top of your screen when your movements in PUBG are stuttering. This could help us narrow down the root of the problem. BTW, I am now making a new test, switching from Chrome to the new Edge with Chromium support.

Post Scriptum edit: Yup, switching to the new Edge Browser fixed it for me.

0 Kudos
Dratster
Founder
Founder

Yes it is very annoying.  A few weeks ago I found I could play Stadia on my very old chromebook (Dell 11 3120) with M/KB even through wifi, whereas in the past it was always very jerky.  Then about a week ago, it become unplayable again, lots of button presses missed, very jerky. I wish the stadia team could get a seat on the google chrome team to make sure they don't break our marvellous but frustrating game platform.

0 Kudos
Fuchsel
Community Member

I found a solution for the problem... uncomfortable but is works. Somehow is seems that the stuttering is related to the mouse. I changed from my good gaming mouse to a very cheap old narrow laptop mouse and the stuttering has stoped. I don't understand why this helps but it does. I did a crosscheck with a brand new gaming mouse but even there the issue is back. It works only with the "simple" mouse. I would like to know if this is an issue of my hardware, Stadia or Pubg :confused_face: 

0 Kudos
Pink_bikini
Stadia Player
Stadia Player

I unfortunately have the same exact issue where if i use my hyperx gaming mouse the stutter and lag is unbearable but if i use a cheap generic mouse from ebay it works fine. Such a strange issue and I think Google really need to investigate this.

0 Kudos
ChrisFromGoogle
Community Specialist
Community Specialist

Hi there! Thanks for compiling this feedback for us. The best way to get your ideas in front of the Stadia team is to submit this as feedback within the Stadia app. To find this, open the Stadia app on your mobile device, then tap your profile icon in the top-right corner of the screen. From there, navigate to the "Feedback" button below. Make sure to be as descriptive as possible. Thanks again for being a fan!

0 Kudos
Dratster
Founder
Founder

I am pretty convinced this is about how stadia handles sending updates back to the server.  You have a massive data stream coming down to your computer with the graphics which stadia needs to decode and display, and stadia also needs to find time and low bandwidth to send mouse/kb back to the server.  Gaming mice have very high polling rate, I think stadia is trying to send an update every time it gets a signal from the mouse, which seems to swamp the system in many cases. A cheaper mouse has a lower polling rate so less updates, less load on the system. I wonder why stadia can't collect all the mouse info and send back at 60Hz to match the screen refresh...

Now about 3 weeks ago stadia started to work perfectly on my old chromebook with m/kb, but now it has gone stuttery again, I don't know if this is because of a change in stadia or in the chromeOS.  I live in hope one day all will be smooth

1 Kudo
Ebomb45
Founder
Founder

For anyone out there googling this problem. I have a Logitech Gaming mouse and when i lowered the report speed down to 250hz from 1k it fixed the problem. The people in this thread figured it out. I think the 1k reporting frequency is messing with the controls. 

0 Kudos
mezo
Stadia Player
Stadia Player

same here on my chromebook... i can lower the polling rate of my mouse as much as i want, the problem doesnt go away.

on my desktop pc (with better hardware obviously) it works fine.

 

i reported this issue many times over the last year...

0 Kudos