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Amp
Stadia Player
Stadia Player

Constant Disconnections

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Playing on Chrome, ethernet. Strong connection ( 73.992 Mbps, so strong-ish), 1080p

The first couple of weeks on Stadia were brilliant, now I can't go ten minutes in game without it disconnecting.

Anyway to fix this? 

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Best Response
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Amp,

sorry to hear you have constant disconnects in Chrome.

Can you try to use WiFi instead of Ethernet and see if that works better? I heard from some users that sometimes that is causing issues.

Apart from that I would suggest to walk through these steps to try to fix the issue.

If that doesn't help either, can you try to use the Stadia app or your TV (Chromecast) and see if you have constant disconnects then as well? If you don't have them then, it would show that it's a problem with the Chrome Browser in which case I would recommend these steps (try after each step if that one solved the issue):

  • Check that you have the most recent Chrome version.
  • Check that your Chrome Browser is not blocked by any Firewall/Antivirus-software (check here step 5).
  • Delete the cache & cookies of Chrome.
  • Disable all extensions in the browser and check if that solves the issue.
  • Check your PC if there is any Malware/Virus installed that might cause issues in your browser. Try to just run an antivirus-programm to isolate this.
  • Check if you have experimental Features (Chrome flags) activated:
  1. Go to chrome://flags.
  2. Search a specific theme to your problem with the search bar and check if you can disable this feature, e.g. "enables pointer lock options" or "hardware accelerated video decode".
  3. If you can't find those, click on "reset to standard" in the top right corner to enable the standard-settings of the browser.

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1 Reply
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Amp,

sorry to hear you have constant disconnects in Chrome.

Can you try to use WiFi instead of Ethernet and see if that works better? I heard from some users that sometimes that is causing issues.

Apart from that I would suggest to walk through these steps to try to fix the issue.

If that doesn't help either, can you try to use the Stadia app or your TV (Chromecast) and see if you have constant disconnects then as well? If you don't have them then, it would show that it's a problem with the Chrome Browser in which case I would recommend these steps (try after each step if that one solved the issue):

  • Check that you have the most recent Chrome version.
  • Check that your Chrome Browser is not blocked by any Firewall/Antivirus-software (check here step 5).
  • Delete the cache & cookies of Chrome.
  • Disable all extensions in the browser and check if that solves the issue.
  • Check your PC if there is any Malware/Virus installed that might cause issues in your browser. Try to just run an antivirus-programm to isolate this.
  • Check if you have experimental Features (Chrome flags) activated:
  1. Go to chrome://flags.
  2. Search a specific theme to your problem with the search bar and check if you can disable this feature, e.g. "enables pointer lock options" or "hardware accelerated video decode".
  3. If you can't find those, click on "reset to standard" in the top right corner to enable the standard-settings of the browser.
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