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NotAGyrados
Stadia Player
Stadia Player

Consistent Stadia Crashing - "Unstable Internet"

Leaving the flowery language out of this one, I guess. 

Keep getting booted out of all Stadia titles every 5 minutes due to an Unstable Network connection. 

I have performed all of the Stadia troubleshooting, basic and advanced, as well as performed the following things:

-cleared all cookies and browsing data

- re-installed most recent version of all browsers that can run Stadia

- bypassed my WiFi Router (Google WiFi) and connected to my Cable modem directly with Ethernet

- replaced my cable modem

- verified with ISP that traffic is not being blocked or throttled

- had them 'reset' my connection as suggested by Senior level Google Stadia support

- increased my data service to 400Mbps from 100Mbps

...as well as four days of other troubleshooting. 

Attached are various screenshots of speeds and ping times

PXL_20210319_234036384.jpgPXL_20210319_234900153.jpgPXL_20210319_234448454.jpgScreen Shot 2021-03-19 at 8.33.26 PM.png

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8 Replies
HatDroid
Platinum Stadia Guide
Platinum Stadia Guide

If you are on Macos you can try to disable location service, since it does a location scan over wifi disconnecting internet for a couple of seconds every 5 minutes

https://www.reddit.com/r/ShadowPC/comments/bl6xnt/psa_macbook_wifi_users_turn_off_location_services/...

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NotAGyrados
Stadia Player
Stadia Player

That is one of the troubleshooting steps Stadia recommends, which I have done. This is occuring on Windows 10 and Chromecast as well. 

Thank you for your reply, though. 

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HatDroid
Platinum Stadia Guide
Platinum Stadia Guide

Just to exclude an ISP issue, have you tried at a friend or at another place with your account?

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NotAGyrados
Stadia Player
Stadia Player

On Day 5 and now I'm invested in this solution: 

I've tried 4 different houses in two different towns with 3 different computers on two other Google accounts and they all experienced the same issue. 

I further tried to eliminate ISP issues and have tried my work VPN, two paid premium VPNs, and a free VPN on two different OSes with no change in service. 

Consistently getting 100-400Mbps on these various connections (except for the free VPN, when I get 25 MBps cause lol).

@Google - where y'all at? There's nobody else left to hold this bag - tell me what's going on. 

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RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hiya @NotAGyrados,

Which devices are you using?
Multiple? Or just one?

Just to be sure it isn't a hardware limitation with a WiFi card for example?
How about playing on your mobile?

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NotAGyrados
Stadia Player
Stadia Player

Here is a list of the devices I've attempted to use: 

- 2020 MacBook Pro M1 running BigSur (using WiFi and ethernet through both a docking station and simple USB-C Ethernet adapter)
-  2016 Asus RoG 17" laptop running Windows 10 (Using WiFi and on-board ethernet)
- Chromecast Ultra (WiFi and Ethernet)
- Google Pixel 3 (Using WiFi and Mobile Data)
- Google Pixel 5 (Using WiFi and Mobile Data)

I have eliminated potential causes from my ISP by running through VPNs of various flavors (paid and free), as well as running off-VPN at 4 different houses in two different towns. If my ISP was throttling QUIC or WebRTC, the VPN would circumvent that.

I do experience the issue when running on my Mobile Data - which is probably unrelated as I don't typically get greater than 10Mbps over my LTE connection.

I have eliminated every potential cause from my client software all the way to my ISP.

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NotAGyrados
Stadia Player
Stadia Player

From Google Support:
You’re connected with agent Chris.
8:46 PM
C
Hi Warren. I can see you're having issues with your connection on Stadia, is that correct?
Chris · 8:47 PM
Correct.
8:47 PM
C
I also see here that you've talked to one of my colleague, let me check your case number. Kindly stay online
Chris · 8:49 PM
Yep.
8:49 PM
C
Looks like we've received your email with the information and troubleshooting steps asked by my colleague. This case is still being reviewed as of the moment.
Anyway, I will put a note that you've reached out to follow-up on this.
Chris · 8:53 PM

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ChrisFromGoogle
Community Specialist
Community Specialist

Hi @NotAGyrados, thank you for the extremely detailed recount of your troubleshooting steps. Could you let me know which region you occupy? 

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