Leaving the flowery language out of this one, I guess.
Keep getting booted out of all Stadia titles every 5 minutes due to an Unstable Network connection.
I have performed all of the Stadia troubleshooting, basic and advanced, as well as performed the following things:
-cleared all cookies and browsing data
- re-installed most recent version of all browsers that can run Stadia
- bypassed my WiFi Router (Google WiFi) and connected to my Cable modem directly with Ethernet
- replaced my cable modem
- verified with ISP that traffic is not being blocked or throttled
- had them 'reset' my connection as suggested by Senior level Google Stadia support
- increased my data service to 400Mbps from 100Mbps
...as well as four days of other troubleshooting.
Attached are various screenshots of speeds and ping times
If you are on Macos you can try to disable location service, since it does a location scan over wifi disconnecting internet for a couple of seconds every 5 minutes
That is one of the troubleshooting steps Stadia recommends, which I have done. This is occuring on Windows 10 and Chromecast as well.
Thank you for your reply, though.
Just to exclude an ISP issue, have you tried at a friend or at another place with your account?
On Day 5 and now I'm invested in this solution:
I've tried 4 different houses in two different towns with 3 different computers on two other Google accounts and they all experienced the same issue.
I further tried to eliminate ISP issues and have tried my work VPN, two paid premium VPNs, and a free VPN on two different OSes with no change in service.
Consistently getting 100-400Mbps on these various connections (except for the free VPN, when I get 25 MBps cause lol).
@Google - where y'all at? There's nobody else left to hold this bag - tell me what's going on.
Hiya @NotAGyrados,
Which devices are you using?
Multiple? Or just one?
Just to be sure it isn't a hardware limitation with a WiFi card for example?
How about playing on your mobile?
Here is a list of the devices I've attempted to use:
- 2020 MacBook Pro M1 running BigSur (using WiFi and ethernet through both a docking station and simple USB-C Ethernet adapter)
- 2016 Asus RoG 17" laptop running Windows 10 (Using WiFi and on-board ethernet)
- Chromecast Ultra (WiFi and Ethernet)
- Google Pixel 3 (Using WiFi and Mobile Data)
- Google Pixel 5 (Using WiFi and Mobile Data)
I have eliminated potential causes from my ISP by running through VPNs of various flavors (paid and free), as well as running off-VPN at 4 different houses in two different towns. If my ISP was throttling QUIC or WebRTC, the VPN would circumvent that.
I do experience the issue when running on my Mobile Data - which is probably unrelated as I don't typically get greater than 10Mbps over my LTE connection.
I have eliminated every potential cause from my client software all the way to my ISP.
From Google Support:
You’re connected with agent Chris.
8:46 PM
C
Hi Warren. I can see you're having issues with your connection on Stadia, is that correct?
Chris · 8:47 PM
Correct.
8:47 PM
C
I also see here that you've talked to one of my colleague, let me check your case number. Kindly stay online
Chris · 8:49 PM
Yep.
8:49 PM
C
Looks like we've received your email with the information and troubleshooting steps asked by my colleague. This case is still being reviewed as of the moment.
Anyway, I will put a note that you've reached out to follow-up on this.
Chris · 8:53 PM
Hi @NotAGyrados, thank you for the extremely detailed recount of your troubleshooting steps. Could you let me know which region you occupy?