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Banshee-7042
Stadia Player
Stadia Player

Certain games won't launch

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Hello,

I have a problem which is that certain games like Cyberpunk 2077 and Ghost Recon: Breakpoint aren't launching. What I mean by this is that whenever I click on the game to play it, it loads for a second and then it fades to black but nothing else happens. I find this rather annoying because I payed for these games and I would like to play them. I have this problem on both my PC and my laptop. I do not have this problem on my mobile phone. Is there some setting wrong on my computers. I would like to know.

Sincerely,

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Best Response
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Banshee-7042 

Could you try running Stadia in Chrome incognito window? If this helps something is causing issues like a plugin cookies/offline files.

 

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Tsu
Stadia Player
Stadia Player

If Stadia cannot connect to a WebRTC server that’s for chat, you also get thrown out of any game. Try blocking your microphone for stadia.com!

https://community.stadia.com/t5/Getting-Started-With-Stadia/cannot-start-any-games/m-p/41892#M1789

(I resorted to using Discord for voice-chat with friends.)

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6 Replies
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Banshee-7042 

Could you try running Stadia in Chrome incognito window? If this helps something is causing issues like a plugin cookies/offline files.

 

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Banshee-7042
Stadia Player
Stadia Player

This didn't help, the problem still occurs at the exact same games.

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MrVacca
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Banshee-7042  When you are using your mobile phone, are you also using the same wifi network as your PC and laptop or is it using cellular data to connect? If its working on your phone when not connected to wifi, then my guess is that it's your network causing the certain glitches, but I'm not sure. 

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Banshee-7042
Stadia Player
Stadia Player

I am connected to the same network. The problem isn't with my network a few months ago it still worked and we haven't changed anything about the network since then. 

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SKRAJEWS79
Stadia Player
Stadia Player

Hi there!

I have been trying to reach stadia support for the past three days to no effect...

All the games that I bought recently won't open. There isn't even a play button on the screen. Also I noted missing equipment.

What is going on with the support here? I worked for several companies, and ALWAYS our policy was to provide our clients with a response withing 24 hours time frame. 

1 Kudo
Tsu
Stadia Player
Stadia Player

If Stadia cannot connect to a WebRTC server that’s for chat, you also get thrown out of any game. Try blocking your microphone for stadia.com!

https://community.stadia.com/t5/Getting-Started-With-Stadia/cannot-start-any-games/m-p/41892#M1789

(I resorted to using Discord for voice-chat with friends.)

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