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Stan
Stadia Player
Stadia Player

4k not supported on PC with 1080ti and 4k displayport monitor

Stadia does not allow me to set the performance tier to 4k despite having a pro subscription and playing on a PC that supports VP9 decoding and reports a 4k resolution in the OS and through the browser.

 

I've checked chrome://gpu and see vp9 decode support.

I've used websites that display your current resolution that show 2160p.

 

Not sure what to do at this point.

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10 Replies
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey Stan,

sorry to hear you're unable to set 4K in your Performance options, let's quickly check the requirements again:

  • You need a Stadia Pro subscription > this you have already you mentioned
  • You need a network speed of 35 Mbps or greater
  • Your computer needs to support VP9 hardware decoding. > this you checked already
  • You need a 4K monitor > you mentioned you have one, which one exactly?
  • Check that your cable that combines the monitor with the PC is a HDMI 2.0 (or greater) cable
  • If you are using two monitors, make sure the Chrome Browser is running on the monitor that is able to play 4K

Hope this helps!

 
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Tomhndrx
Founder
Founder

I have the same problem with my HP S270n display. I have 2 monitors connected (1 HP S270n in 4K resolution with Displayport & 1 1080p resolution monitor with HDMI).

But it says that 4K is not supported by my hardware...

Any idea why?

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NeuroVX
Stadia Player
Stadia Player

Do a "chrome://gpu" analysis, check for VP9 enabled type messages. If you have an older chipset you might get something dreaded like : "VP9 decoding is too slow on Intel Broadwell, Skylake, and CherryTrail616318
Applied Workarounds: disable_accelerated_vp9_decode"                                                                 

  That's my unfortunate situation. Try Microsoft's Chromium based browser the Edge. It cleared up a bunch of deal killers for me. And open up its ability to use the chrome web store get the "Stadia Enhanced" extension. That one can restore your ability to play in 4K. 

You're welcome.        

Robert

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Stan
Stadia Player
Stadia Player

I can play in 4k on my chromecast, both are on wired connections and my down is 480mbps.

My monitor is connected via displayport 1.2. It's a 4k SEIKI pro 40". I've used this monitor to play in 4k on my chromebook as well using HDMI 2.0. It's the only monitor I have connected at this time.

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Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey Stan,

thank you for confirming those requirements. From those I get the feeling this might not be the issue, even though it's weird that you're still unable to choose 4K in the Stadia settings.

Can you try one thing to isolate the issue a bit further: If you try running Stadia in an incognito window of Chrome, does this solve the issue for you?

If this solves the issue for you, it's most likely one of your extensions installed in the Chrome Browser who avoid you setting the 4K setting in Stadia. In that case, you need to disable them and activate them again one by one to find out which one is causing the issue.

If this still doesn't help, here are some more Chrome Browser steps you could try:

  • Check that you have the most recent Chrome version.
  • Delete the cache & cookies of Chrome.
  • Check that your Chrome Browser is not blocked by any Malware (check here step 5).
  • Check your PC if there is any Malware/Virus installed that might cause issues in your browser. Try to just run an antivirus-programm to isolate this.
  • Check if you have experimental Features (Chrome flags) activated:
  1. Go to chrome://flags.
  2. Search a specific theme to your problem with the search bar and check if you can disable this feature, e.g. "enables pointer lock options" or "hardware accelerated video decode".
  3. If you can't find those, click on "reset to standard" in the top right corner to enable the standard-settings of the browser.

If this is also unsuccessful, I recommend to try and contact the Stadia team, maybe they have further Troubleshooting steps or specific ideas on how to solve this issue for you.

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Vodzafakamen
Stadia Player
Stadia Player

Hello,

for me help only incognito window

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Conan
Stadia Player
Stadia Player

Incognito mode worked for me as well.

I managed to make it work without incognito by clearing the site data for stadia.google.com:

  1. Visit stadia.google.com
  2. Right click and choose "inspect"
  3. Select the "Application" tab
  4. Choose "Storage" in the left menu
  5. Click "Clear site data"

Now reload the page and sign in!

 

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cactusbrandy
Stadia Player
Stadia Player

Did you solve this, @Stan ? I have pro subscription too and my PC refuses to let me select 4k. Overlay confirms 1440p max resolution when playing.

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DrCentz
Founder
Founder

This is a stupid but needed reply.. Make sure you changed your Stadia settings to support 4k once you upgraded your monitor and/or video card. Mine was still set at max 1080, which is how I ended up here before figuring out my mistake :grinning_face_with_smiling_eyes:

Regards, Dr Centz
#Stadia Gamer #Youtuber
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Orgin
Founder
Founder

You can also use Stadia Enhanced chrome addon. It can force higher resolutions.

The stadia built in resolution detection is somewhat disfunctional unfortunately.

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