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HANMALIK
Stadia Player
Stadia Player

my 2k21 wont connect to server it says my user profile is unable to sync and i cant play my career any feed back?

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Best Response
JamesFromGoogle
Community Specialist
Community Specialist

Hello and happy Thursday Stadians!

Our team has been working on getting all of you back into shooting hoops as quickly as they can. We did just get word that a few players have been able to play NBA2K21 once again. Please let us know if you are still experiencing the issue or if you're able to get back into the game. Thanks for everyone's patience and keep us posted.

Best,

James

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10 Replies
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@HANMALIK I checked the server status tracker and it looks like all servers across all platforms are up and running.

https://www.nba2k.com/gamestatus 

Which country are you playing from? It could be a regional datacenter issue and we can keep track and see if others are also having the same issues. When did you notice the issue start to appear? I suggest try again in the next few hours and see if the issue resolves iteself.

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Stadia Guides are not employed by Google. Opinions are my own.
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HANMALIK
Stadia Player
Stadia Player

thanks man but do you know why it would tell me that it cant sync my user profile data it sucks bcus i put money into this game 

 

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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@HANMALIK Yeah that's definitely not good. When was the issue start happening?

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Stadia Guides are not employed by Google. Opinions are my own.
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HANMALIK
Stadia Player
Stadia Player

About 3 days ago and it hasn’t changed 

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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@HANMALIK So I did a bit of research and found out some other people experiencing the same in this Reddit post

https://www.reddit.com/r/Stadia/comments/x9edus/lost_nba_2k21_game_progress/ 

Apparently people are saying that it's pretty usual around this time for servers for older games to be turned off.

I did a bit of research and found out that for NBA 2K20 servers (and not just for Stadia), the server was shut off December 31, 2021.

https://twitter.com/nba2k/status/1467939398843088897 

So for 2K21, if it's following the same trend, the server will be turned of end of 2022. I'm guessing they turned off the server early. I will do more research and get back to you if I find anything more convincing.

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Stadia Guides are not employed by Google. Opinions are my own.
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WireSpy
Stadia Player
Stadia Player

Maybe if you’d done your research in the first place. This is why we need actual Google staff answering questions. Relying on any old rando volunteer shows how much Google doesn’t care about Stadia. 

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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@WireSpy This occurrence is game specific, and since I don't play the game, it didn't occur to me right away that the server will be shut down after two years. Even after research, which you probably missed after my follow up reply, it shows that previous games had until end of year before the server is taken down, in which case, 2k21 should have a few more months.

I deeply apologize for not giving the right answer right away. I will try to do better next time :slightly_smiling_face:

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
WireSpy
Stadia Player
Stadia Player

They always shut down their servers after 2 years to make way for the new version. Sorry, it happens on all versions. 

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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@HANMALIK I've seen report that server is back up and progress is accessible again. Can you please confirm?

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Stadia Guides are not employed by Google. Opinions are my own.
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JamesFromGoogle
Community Specialist
Community Specialist

Hello and happy Thursday Stadians!

Our team has been working on getting all of you back into shooting hoops as quickly as they can. We did just get word that a few players have been able to play NBA2K21 once again. Please let us know if you are still experiencing the issue or if you're able to get back into the game. Thanks for everyone's patience and keep us posted.

Best,

James

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