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chelseafan02
Community Member

want a refund on a game but not sure how to get help

I bought Fifa 22 today and I want a refund even though ive played more than 2 hours on it. Is there any way to contact google without using social media? their online chat doesn't seem to work as I waited for 15 minutes for a chat, clicked away  when no one appeared to come and now I'm not sure how to get back to that chat. it says im still in line but I don't know how to access any chat. any help?

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Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @chelseafan02,

You can try getting a refund via these instructions:

  1. Go to your order history on Google Play.
  2. Click the 3 dots on the right side of the game you want to refund.
  3. Click on "Request refund".

You can also check out this site to find out how to get a refund.

As explained there, if you're unable to get a refund for the game with the instructions above or in the article, then you need to get in touch with the Stadia support. You mentioned after 15 min there was no one in chat, it can be that they're quite busy atm and in that case sometimes the waiting time can be longer than 15 min. But usually once the chat window is open it should tell you something like "You're number XX in the queue." so you should have an indication on how long the wait may be.

If it doesn't work at all, you can also try contacting another Google team and ask if they can transfer you to the Stadia team, but if they're busy, you'll probably have the same outcome (of waiting long).

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