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Community Member

traveling for work - can't play anymore

Hello,

I recently moved from Italy to UAE for job reason. Now every time I try to launch a game I get "Please check your connection" and the game won't start.

Stadia was purchased in Italy, the account is Italian but the payment method is a VISA from a UAE bank.

The internet connection is quite good (150Mbps)

The following is what I tried so far:

  • Launch any stadia game from chrome on Windows PC connected through cable
  • Launch any stadia game from chrome on Windows PC connected through cable using VPN (multiple VPNs in multiple EU servers). The VPN was PIA vpn.
  • Launch any stadia game from mobile app (OnePlus 5T) using Wi-Fi 5 Ghz from very close to the router
  • launch any stadia game from mobile app (OnePlus 5T) using Wi-Fi 5 Ghz and VPN 

every time I get the same error. 

Does anyone have suggestions on what I could try? 

Thanks in advance!

 

 

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Stadia Guide
Stadia Guide

@massimiliano Stadia isn't available in the UAE, and Google uses information including your billing profile to determine your location and thus Stadia availability. I believe you would need to make sure your billing profile (payment method) uses an address in a supported country - in addition to using a VPN which terminates in the same supported country.

https://support.google.com/stadia/answer/9566513

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