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BMLatina
Community Member

premier edition free offer

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I keep getting "Sorry, you're not eligible for this offer. This offer is not currently available in your region." even though I am in the USA. I checked to see if somewhere in my account stated a different location. How can I fix it?

2 Kudos
Best Response
GraceFromGoogle
Community Member

Hi everyone, 

The plan was to have this promo active while supplies last. We're now out of supplies for this promotion in the US the UK.  We are planning on launching this promo in some other countries early next week.  As always these are while supplies last.   

 

With this being said, we hope to deliver more great promos like this in the future!

 

- Grace

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1 Kudo
14 Replies
ShadowKnight
Gold Stadia Guide
Gold Stadia Guide

@BMLatina did you have youtube premium before nov 6th and it was not a trial?

-Shadow
I am just a volunteer here on the forums
0 Kudos
BabyPoopSoup
Stadia Player
Stadia Player

lol love this answer because like cmon you really gotta ask that?

 

same thing has been happening to me and I love how there is absolutely no answer yet 

0 Kudos
frknM3R0
Community Member

This is also happening with me. I've been a longtime YT Premium Family  ($14.99 plan) subscriber in the U.S.

0 Kudos
sekuza009
Stadia Player
Stadia Player

Same thing for me, I've been with Youtube ever since it was Youtube Red, and It's saying my region isn't valid for this offer.

0 Kudos
mirrion
Community Member

Same. Premium since red. US account and location, showing ineligible.

0 Kudos
tlogank
Stadia Player
Stadia Player

Same here, wondering if they already ended the promo or cancelled it early.

0 Kudos
Bigspudz
Community Member

It's the Same in the UK 

0 Kudos
jtbec405
Stadia Player
Stadia Player

same here... what gives :[

0 Kudos
Crankypest
Community Member

Same here have had YouTube premium for a bit and it keeps saying not eligible. 

0 Kudos
jtkammerud
Stadia Player
Stadia Player

Same. Co-worker signed up at 7:30pm on 11/11 fine. I was getting the message by 9:30pm. Premium for years!

0 Kudos
dubhsithe
Stadia Player
Stadia Player

My sister ran into this as well. I just had a chat with Google support, and apparently there was a limited supply that has run out. Don't ask me why the message says not available in your region instead of no more available period. The confusion cost me a couple of hours at least.

1 Kudo
GraceFromGoogle
Community Member

Hi everyone, 

The plan was to have this promo active while supplies last. We're now out of supplies for this promotion in the US the UK.  We are planning on launching this promo in some other countries early next week.  As always these are while supplies last.   

 

With this being said, we hope to deliver more great promos like this in the future!

 

- Grace

1 Kudo
romeromr85
Stadia Player
Stadia Player

When will google start shipping the controller and chrome cast ultra?

 

 

0 Kudos
JTS
Stadia Player
Stadia Player

This is the reply I got when I messaged them on Facebook about the offer                 

Hello! Due to high volume, we're just a bit delayed in responding. If you are contacting Stadia support in regards to the free Stadia Premiere Edition with the purchase of Cyberpunk 2077 promotion, please note that we are now out of supplies. If you purchased Cyberpunk 2077 on Stadia prior 4 PM PT on December 13 (Canada Only: 5PM PST on 12/10) you qualified for this promotion and will receive an email with redemption instructions within one week of when your form of payment was charged.

0 Kudos