@GoogleStadia stadia what a product! If it actually worked recieved my stadia premiere edition on the 26th of december after 2 hours the chromecast ultra failed called customer support who sent a link that didnt work 6 days later they still ain't fixed the issue! and wont refund my money as they say this is faulty? google love the money but clearly dont want to help there customers when they have issues
@lawsons : Contact support again. If the Ultra is faulty they can trigger a product return and then issue a replacement.
I agree that it shouldn't be difficult, but sometimes things just go wrong, not that that helps in your case obviously.
@lawsons : Contact support again. If the Ultra is faulty they can trigger a product return and then issue a replacement.
I agree that it shouldn't be difficult, but sometimes things just go wrong, not that that helps in your case obviously.
@Mad_Dog_Bravo contacted customer support twice a day for the last 6 days and they can not update me with what is wrong with there email get the same line each time I will call you back and no one ever does. the case has been escalated but no one knows why it hasn't been resolved a company this big should be able to replace a faulty product for free. I have now taken the decision to cancel my subscription and get a refund as the customer service has been terrible
@lawsons Keeping a cool head on your end can also help the situation. Throwing a fit and saying the customer support is a failure does nothing at all to help the situation. There was probably some miscommunication between teams that would've eventually been solved with some patience.
I've had plenty of successful interactions with support. They're people like you and I. Treat them as such and you'll have a better time.
@lawsons Hmm, were you provided a reference number after your first interaction with support? If not the confusion may be coming from multiple instances being opened up about your case and people being on different stages of support when they try and help you.
I'd recommend starting over from complete scratch and at the end of the conversation if they say they'll get back to you ask for a reference number that way next time you contact support instead of starting from scratch they can resume the conversation and they'll be able to see what was talked about in the past.
That's the only thing I can think of suggesting. I'm sorry this all happened to you. I can imagine the frustration. I hope you'll reconsider the refund and try to get it sorted out. The service is really amazing if you can get all the pieces working together.
@lawsons Try Twitter next. If you tweet and them and say you desperately need help and are getting frustrated they will talk to you in a DM and hopefully that'll get you sorted out. I think the people that handle the twitter account are a little bit higher up on the support chain.
That sucks bruh.... I’ve had nothing but top notch customer service but I only have contacted them twice.... but nothing to do with stadia or chrome cast performance, everything has ran completely flawlessly