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Lilly2
Community Member

playing

i cant play any games on stadia on my pc, what can i do best

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6 Replies
codesplice
Gold Stadia Guide
Gold Stadia Guide

@Lilly2 Sorry that you're having issues, but we're not going to be able to assist you unless you provide some details about what's actually going wrong. What happens when you try to play a game? Have you been through the troubleshooting steps described here?
https://support.google.com/stadia/answer/9595943

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Lilly2
Community Member

When i open a game i see the begin sreen and then it becomes black but i still hear the music

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codesplice
Gold Stadia Guide
Gold Stadia Guide

@Lilly2 try opening stadia.com in a Chrome Incognito window to see if that makes any difference. That might help to rule out an interfering extension.

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Matt1
Founder
Founder

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codesplice
Gold Stadia Guide
Gold Stadia Guide

Thanks @Matt1 ! Quoting the relevant comment here to see if it might help @Lilly2:

I had the same issue which seems to be connected to the hardware decoding (I have an old laptop Nvidia gpu card) as going into chrome://flags and setting Hardware accelerated video decode to Disabled fixed the problem.

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Tobonaut
Gold Stadia Guide
Gold Stadia Guide

Hi @Lilly2 ,

what’s the actual problem? :slightly_smiling_face:

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