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mk11 server connection problems

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just now started mk11 and had no player data displayed.  i restarted and still no player data.  as i was pulling up stat pages to take pictures a message in the bottom left corner said error connecting to mk11 servers.  some player data may be incorrect or unavailable.  who's available to handle this issue?

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Matthew Thomas
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I received an email from WBGamesupport this morning explaining that.  They didn't say what the caused problem, but said they had fixed it and for me to exit the game and relaunch it to restore communication with the servers.

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Matthew Thomas

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ShadowKnight
Gold Stadia Guide
Gold Stadia Guide

Seems to be a more wide spread issue as even players on xbox is having the same issue

https://www.twitter.com/WBGamesSupport

You will see a retweet from xbox there and that shows the same thing

-Shadow
I am just a volunteer here on the forums
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I received an email from WBGamesupport this morning explaining that.  They didn't say what the caused problem, but said they had fixed it and for me to exit the game and relaunch it to restore communication with the servers.

Screenshot_20210428_105601_com.android.chrome.jpg

Matthew Thomas
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another game i play is having the same problem of not connecting to the game server.  this it's pac-man mega tunnel battle.  i have already opened a support ticket with bandi namco, but why are devs or creators consistent with monitoring servers?  I've had stadia since day 1 and have never had a single connection issue until now.  what gives?

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Matthew Thomas
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unfortunately the people at bandi namco weren't as helpful as WBGames.  they seem to think it's my settings or my setup.    all my connections have cat 6 or 8 insulated gold tipped ethernet cords. from modem to wifi to Chromecast ultra.  only controller is wireless.

oh well!

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Matthew Thomas
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ShadowKnight
Gold Stadia Guide
Gold Stadia Guide

Hi @WakandaDrgnLord,

I highly suggest making a new thread for pac-man as well. Just so it doesn't get hidden by your mk11 issue.

I understand what you are saying with Bandi Namco as I had a similar experience with ubisoft support and uno where I had everything unlocked but I was missing a piece of the club features. The solution was to change in game language for that the game was played at for a bit then change it back

-Shadow
I am just a volunteer here on the forums
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Mrdevlin007
Stadia Player
Stadia Player

Is there any way to find out if there’s a new problem or something my mk11 hasn’t been working for about 3 days now it’s really annoying since it’s one of the few things I play on stadia and now it doesn’t even work my data is messed up I can’t open premium shop towers of time krypt online and AI battle and my variations keep resetting  also don’t have my coins souls hearts etc

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JamesFromGoogle
Community Specialist
Community Specialist

Hi everyone,
Since this issue should be solved for most everyone and since this is an older post, we're going to go ahead and lock it now. Thanks for being a fan and please feel free to reach out in a new post if you need anything else!
Best,
James

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