I got an E-Mail today for the YouTube Premium promotion, but after giving all my data it says I'm only able to get the 1 free month trial.
I never had Stadia, so I'm a bit confused.
Hi everyone,
Sorry if you are still having this issue. If you still haven't been able to get your 3 months Stadia Pro subscription with the YouTube Premium promo, then please reach out to our support team. They will be able to help confirm eligibility and grant the code if eligible. Let us know if you have any additional questions. If there isn't anything else, we'll close this thread in another 24 hrs or so.
Thank you,
James
I have the same issue. I did have stadia for a couple of months earlier, but it seems according to the rules I'm still eligible for the 3 free months.
Same situation here and their online chat support is nonexistent.
@SirChokk @Brokenlink @haunter90 @ do you currently have Stadia Pro membership? I found the help page article and it mentioned that the promo is only available for new Pro subscribers, or if you currently don't have an active Pro subscription. Also for selected countries only. Please take a look at the article below for full details:
https://support.google.com/stadia/answer/10693693
I read the rules, and I currently do not have a pro subscription.
I did in the past but think that shouldn't matter
@Ivan No I never had Stadia Pro
No. Having one in the past matters. I, however, have never had a stadia subscription and I do have YouTube premium, and located in u.s.a. so what gives? It only leads me to the 1 month when I try to claim the promo.
I have also been affected by this glitch. I've never had Stadia before and it only gave me 1 month instead of the 3
Hi everyone,
Sorry if you are still having this issue. If you still haven't been able to get your 3 months Stadia Pro subscription with the YouTube Premium promo, then please reach out to our support team. They will be able to help confirm eligibility and grant the code if eligible. Let us know if you have any additional questions. If there isn't anything else, we'll close this thread in another 24 hrs or so.
Thank you,
James
Hi again,
We'll go ahead and lock this post now. Please reach out in a new post if anything else comes up.
Thank you,
James