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SirChokk
Stadia Player
Stadia Player

YouTube Premium / 3 months free Stadia Pro

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I got an E-Mail today for the YouTube Premium promotion, but after giving all my data it says I'm only able to get the 1 free month trial.

I never had Stadia, so I'm a bit confused.

3 Kudos
Best Response
JamesFromGoogle
Community Specialist
Community Specialist

Hi everyone,

Sorry if you are still having this issue. If you still haven't been able to get your 3 months Stadia Pro subscription with the YouTube Premium promo, then please reach out to our support team. They will be able to help confirm eligibility and grant the code if eligible. Let us know if you have any additional questions. If there isn't anything else, we'll close this thread in another 24 hrs or so.

Thank you,

James

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0 Kudos
9 Replies
Brokenlink
Stadia Player
Stadia Player

I have the same issue. I did have stadia for a couple of months earlier, but it seems according to the rules I'm still eligible for the 3 free months.

1 Kudo
haunter90
Stadia Player
Stadia Player

Same situation here and their online chat support is nonexistent.

1 Kudo
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@SirChokk @Brokenlink  @haunter90 @  do you currently have Stadia Pro membership? I found the help page article and it mentioned that the promo is only available for new Pro subscribers, or if you currently don't have an active Pro subscription. Also for selected countries only. Please take a look at the article below for full details: 

https://support.google.com/stadia/answer/10693693

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Stadia Guides are not employed by Google. Opinions are my own.
0 Kudos
Brokenlink
Stadia Player
Stadia Player

I read the rules, and I currently do not have a pro subscription. 

I did in the past but think that shouldn't matter

0 Kudos
SirChokk
Stadia Player
Stadia Player

@Ivan No I never had Stadia Pro

0 Kudos
Element
Stadia Player
Stadia Player

No. Having one in the past matters. I, however, have never had a stadia subscription and I do have YouTube premium, and located in u.s.a. so what gives? It only leads me to the 1 month when I try to claim the promo.

0 Kudos
Mazzagatti
Stadia Player
Stadia Player

I have also been affected by this glitch. I've never had Stadia before and it only gave me 1 month instead of the 3

0 Kudos
JamesFromGoogle
Community Specialist
Community Specialist

Hi everyone,

Sorry if you are still having this issue. If you still haven't been able to get your 3 months Stadia Pro subscription with the YouTube Premium promo, then please reach out to our support team. They will be able to help confirm eligibility and grant the code if eligible. Let us know if you have any additional questions. If there isn't anything else, we'll close this thread in another 24 hrs or so.

Thank you,

James

0 Kudos
JamesFromGoogle
Community Specialist
Community Specialist

Hi again,

We'll go ahead and lock this post now. Please reach out in a new post if anything else comes up.

Thank you,

James

0 Kudos