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Jesdude
Founder
Founder

Widespread Stadia Server Issues?

Just wanted to get a feel for how many people are affected by this and hopefully get some feedback from the Stadia team. There are a few posts around the web regarding the inability to play anything on Stadia because of a "Please check your connection" error. Now before everyone starts trying to give out tech support tips, please read through to the end, as this is a weird issue that doesn't appear to be on the user's end. This appears to be an issue between an ISP and the Stadia servers.

So I've been playing Stadia since launch and haven't experienced anything like this before. This issue has persisted over 2 days now for me personally. I am able to start and play games perfectly fine with no noticable loss in resolution or abnormal latency, HOWEVER, each game forces me to exit within 5 minutes of starting it up after giving me the please check your connection message. The weird thing? My game is playing perfectly fine in the background behind this message that forces me to exit out of the game. When I check the connection status from the Stadia menu it is red and lets me know the game might stop soon (this status is displayed as soon as the game is started and never improves despite performance being fine). Stadia runs fine on my phone over my 4g T-Mobile connection, but any device I have over WiFi or ethernet (Pixel 3xl, iPad pro 12.9 on stadium, HP Spectre x360, and chromecast ultra) all have this same exact behavior with the same duration of timing out. This is what leads me to believe that it isn't a router or bandwidth issue, because the connection error message is far too consistent.

For the sake of logging information and starting a paper trail to figure out the issue, I will post some info on the internet setup that I have and the location that I'm at.

Location: Reno Nevada, United States

ISP and Plan: Spectrum, 400Mbps down, 20Mbps up

Modem: Arris TM1602A

Router: Asus ROG GTX AX-11000 (up to date firmware for over 2 months)

Devices: See above. Devices behave the same on ethernet, N, AC, and AX bands.

Links to users with similar issues:
https://www.reddit.com/r/Stadia/comments/k8wvl1/keep_getting_kicked_off_stadia_says_my_connection/?u...

https://www.reddit.com/r/Stadia/comments/k8wn0f/unstable_network_error_message/?utm_medium=android_a...

https://www.reddit.com/r/Stadia/comments/k9m8ez/anyone_else_experiencing_network_problems_trying/?ut...

https://community.stadia.com/t5/Stadia-General/Stadia-keeps-booting-me-for-unstable-connection-when-...

https://community.stadia.com/t5/Stadia-General/Connection-Issues/td-p/42606#.X9Btl1LTgPs.link

A couple people even confirmed with me that they are in the same city/area and experiencing the same issue. It seems like it was working the morning of Dec. 8th but the issue is back again as of this evening. @GraceFromGoogle  @ChrisFromGoogle  can we potentially have somebody look into this issue please, it's a huge letdown that it's happening so close to the Cyberpunk launch. Hopefully we'll have things back to normal by tomorrow at 4 :D.

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3 Replies

Yup, all kinds of bandwidth and can't open a game. Not on my end. I think Stadia is overwhelmed with the new game launch and want us to believe it is our problem, not theirs.

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TheTerror
Founder
Founder

I have the same problem and I'm also on Spectrum (200Mbit), but in NYC. Speedtest.net and the Google speed test show my full speed, but the Stadia speed test only gives me 6Mbit! It's no surprise that my stream quality keeps dropping until the connection drops entirely. I've also tested with a VPN to see if my connection was being throttled, but I get the same results.

I'm on a wired ethernet connection, I've tested with numerous devices, and my router (a Google WiFi puck) says my connection speed is the full 200Mbit.

While I'm always suspicious of Spectrum throttling Stadia, the VPN test has me thinking that Stadia itself is struggling.

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TheTerror
Founder
Founder

So I thought I had the same problem and wrote a big rambling post about everything I've tested, but it turns out that disabling hardware acceleration in Chrome fixed my problem for the most part. I was still having problems with dropped connections as Cyberpunk first released (also on CCU) but then switched to playing on my PC for the mouse and keyboard accuracy, where I was having consistent problems with the stream. It would consistently and constantly bounce between "fair" and "excellent" connection status, mostly being a blurry mess on "fair." Disabling hardware acceleration fixed it, despite that having nothing to do with the network connection. Makes no sense to me and it feels like I need a special installation of Chrome just for Stadia to work properly.

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