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LunAlpha
Community Member

Why did I receive a Premiere Edition account for my Founder Edition order?

I have been in contact with Google Support Sweden and USA over phone, smtp and web-chat over the span of a month. I have asked why my order for a Founder Edition erroneously showed up as Premiere Edition one day when I was, by pure coincidense, checking my Google store order history. I confirmed with tech. through referral by Support staff that the order indeed was registered correctly even though it showed up incorrectly on my Store purchase status and I did this more than a few times to reassure myself that I wasn't going to let it go or forget about it and settle for Premiere over this random technical issue but thus far I have been promised to get calls back, e-mails and solutions within a day or two and I keep getting these confirmations that the problem is escalated or forwarded to this and that specialist but nothing is being done about it. I ordered and paid for - and got confirmation on mail - a Founder Edition package, I don't care how subtle the differences are. I feel like this is ruining my entire experience and my impression of Google is starting to change, I feel unfairly treated and somehow the enormousness of a large premiere release like this where mistakes happen and staff is overwhelmed but then I shouldn't be offered to be able to purchase Founder Edition if solving problems that are completely due to Google's tech. and staff. I need my money for things I need and want just like Google and I used my money , that means it's your turn to use your resources to fulfill our legally binding business and thus I cannot be made to sympathize with anything less than a fully working support staff and crew that communicates as efficient as they solve problems and prepare for more. I know this is a community forum but I have turned to every openly viable route to the Stadia/Google Support staff and it's simply poor style to make statements and assurances in costumer relations and correspondence simply to ignore or casually drag it out - this is a particularly time-sensitive issue seeing as it's the launch - so if anyone know a way to push the right buttons to get someone to actually get involved "hands on" and help me, perhaps someone with a direct or less formal contact that actually follow up on issues, any kind of help or information of where I find it would be greatly appreciated.
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3 Replies
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

I am very sorry what happened to you, it must be frustrating to order a founder's edition and then get a premiere edition.

Though I understand your frustration, I still think the Google support is the only one who can help you in this case (if it is even fixable, I have no idea).

All we can do in the community forum, is giving you a shoulder massage and say "everything will be fine". :grinning_face_with_smiling_eyes:

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Bakken
Founder
Founder

Sorry, without breaks this was hard to get through on my sub-par work monitor. Did you actually recieve the Premiere Edition when shipped and a premiere account?

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LunAlpha
Community Member

Yes. And I have spent 3-6 hours on phone and in chats to get someone to upgrade my account or send me a new KEY. I have screenshots and logs of everything, and it's kindof weird to get a "Your Founder Edition is now sent .." and then followed by a Prem. Edition invitation key. What's weirder than that is how many days and mails, chats and calls I've had over the span of at least a month about this to avoid it before it happend and then to fix it when it happened anyway.
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