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Tjax_
Founder
Founder

Why are people that ordered FE in October getting their units and codes before those that purchased

Months ago. I got a confirmation yesterday that my stadia device has shipped and I won’t get it until next week but where is the code?

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3 Replies
davidking
Stadia Player
Stadia Player

I think Google shared there was an issue with the order that has been fixed now but you should get your activation code after getting the shipping notice. From a lot of posts I've seen on here and Reddit, Stadia support are saying it may take 3-5 business days and to contact them if you still haven't received the code by the end of the week.

0 Kudos
oztrich
Community Member

Not good enough.

Founders Edition should have been ring-fenced once it had sold out.  Those who purchased it should get the hardware and the access before anyone else.  Or what was the point?

To see people who purchased PE months later happily playing now while FE purchasers sit on unusable equipment is galling to say the least.

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sangdrax8
Community Member

I agree, the FE was sold with the idea being that when ever the release date was, you would have access to be the first on the system to reserve your gamer tag.  They literally gave that as a selling point.

I don't care if the hardware was delayed, all founders should have had access day 1.  When ever they wanted to send out PE after that, would be fine.  even if hardware got somewhat out of order, at least give access to the service as you described when selling the FE.

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