This forum software seems to be from 10 years ago.
who on earth made the decision to use Khoros and why? Can't be money, right?
I'm not going to defend Khoros as being the greatest platform in the world. But, if the alternative was the support.google.com community forum, this is a better option. Stadia would have ended up looking like the Nest Community over there, with a single giant message board and tag-style categories. That platform doesn't have real threading either – just posts and sequential replies. I would expect things to evolve here as well.