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DanFromGoogle
Community Manager
Community Manager

What today’s message about Stadia means for players

Stadia players, you may already have seen the message shared on Google’s main blog. This is a short recap of the most important information for players from the main post:    

 

  • You will continue to have access to your games library through January 18, 2023 so you can complete final play sessions and move your progress to alternate platforms where possible.

  • Commerce functionality (the ability to buy games, new subscriptions, add-ons or in-game purchases) on Stadia has now been disabled.

  • Google will offer a full refund of all Stadia hardware purchases (Stadia Controller, Stadia Founder’s Edition, Stadia Premiere Edition, or Play and Watch with Google TV Package) made in the Google Store and all purchases of games and in-game transactions made in the Stadia Store. 

  • The refund process will take us some time to complete, and we expect to have the majority of refunds completed by the middle of January 2023. Please allow us until this time before contacting our support team regarding the status of your refund(s).

  • Stadia Pro subscription payments will not be eligible for refund, but if you are an active subscriber, you will continue to have access to your library without charge during the shut-down period.

 

As we begin the work of processing refunds to customers, Stadia customer service agents will not be able to provide more information to you at this time. For information and updates, please review the information on our Help Center, which will include new information as it becomes available. We’ll also contact players directly via email shortly with more information.

 

We want to thank you for taking this journey with us: in particular, the Founders and fans who have been with us from the beginning. The Stadia team poured the same passion for games into our work building and supporting Stadia as you have shown us each day in your play. 

4 Kudos
476 Replies
Gantz
Stadia Player
Stadia Player

Hi, i got question about getting refund for my games after stadia will be closed. I payed for my games with my old card that is already deactiveted, how I will get my refund? 

0 Kudos
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Gantz 

Google will reach out when automatic payment is not working.

So for now we have to wait until Google contacts us about this. :smiling_face_with_smiling_eyes:

2 Kudos
jlaclare10
Community Member

In the FAQ Stadia is offering refunds on hardware purchased from the google store, but what about the games we purchased? I know the SAS subscription can't be refunded, but I've purchased several games...

0 Kudos
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @jlaclare10,

For games you've purchased, you'll also get a refund.

  • Google will offer a full refund of all Stadia hardware purchases (Stadia Controller, Stadia Founder’s Edition, Stadia Premiere Edition, or Play and Watch with Google TV Package) made in the Google Store and all purchases of games and in-game transactions made in the Stadia Store.

Also confirmed in the Stadia FAQ:

  • Q: Will I get a refund? What is available for a refund?

    • A: We will be offering refunds for all Stadia hardware purchases (Stadia Controller, Founders Edition, Premiere Edition, and Play and Watch with Google TV packages) made through the Google Store and software transactions (games and add-on purchases) through the Stadia store. Stadia Pro subscriptions are not eligible for refund, however you will be able to continue playing your games in Pro without further charges until the final wind down date.

2 Kudos
sumitw
Stadia Player
Stadia Player

I saw the message from Stadia about winding down. It's unfortunate news. I purchased the Stadia founder edition from OfferUp. I was really excited about Stadia and its overall concept of it. but as I see refund policy is not considering scenarios like mine. I want to highlight this so that you can consider the scenario where the previous owner won't be getting a refund twice (one from me and the other from me) and I won't be getting any refund amount. Please help me get the refund. I am sure there will few more cases similar to mine.

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@sumitw Best thing you can do right now is to contact the person you bought the device from and try to work some sort of a deal with them.

------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
sumitw
Stadia Player
Stadia Player

That person is no longer on App, it's an old transaction. We should have a refund based on who is currently having the device.

0 Kudos
MuteEmperor4349
Stadia Player
Stadia Player

So will anyone be able to play after the shutdown or no

0 Kudos
ShadowKnight
Gold Stadia Guide
Gold Stadia Guide

Hi @MuteEmperor4349,

No the entire stadia service will be shutting down. That means after January 18th 2023 you will not be able to play on Stadia.

There is a refund going out by closure that google says will be for game add-ons and game purchases that should happen by January 18th as well

-Shadow
I am just a volunteer here on the forums
1 Kudo
Tagman01
Stadia Player
Stadia Player

What happens with refunds if a game was purchased using a google play gift card? I was given Google play gift cards specifically to buy games on Stadia. I don't want the refund as Google play balance because I won't use it now that Stadia is no longer available. Will I get refunded into my account instead?

Tags (1)
0 Kudos
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Tagman01,

In your case it seems you just need to wait for an email from Google:

  • Q: I no longer have the form of payment I used to make the purchase, how will I get a refund?
    • A: Keep an eye out for an email from us, we’ll provide you with instructions on how to choose a new form of payment.
  • Q: I paid with a gift card and have since thrown it away, how do I get my refund?
    • A: Keep an eye out for an email from us, we’ll provide you with instructions on how to choose a new form of payment.

Hope this helps!

1 Kudo
BHii420
Stadia Player
Stadia Player

Ik heb al me spellen gekocht via play store.

Maar ik heb niks aan 560 euro aan playstore te goed.

Koop er liever een console van.

Kan ik het ook op me rekening krijgen de plaats als play store te goed?

0 Kudos
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @BHii420,

Do you mean that you bought Stadia games or Play Store games for 560 Euro in the Play Store?

If you mean Stadia games that you've purchased in the Stadia Store, those will be automatically refunded by Google, because Stadia shuts down. Processing can take until January though, see here: What today’s message about Stadia means for players

If you are referring to Play Store games like Apps or in-app purchases made in the Play Store, you can request a refund via this workflow in the helpcenter. Here is some more info as well: Learn about refunds on Google Play

Hope this helps!

1 Kudo
BHii420
Stadia Player
Stadia Player

It was with stadia.

I buy the games with play store 

But i want the money on my bank account is that possible? Because i can do nothing with that amount of play Store money

 

0 Kudos
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Yeah if you have used Google Play gift cards or Google Play Balance you just need to wait for an email from Google:

  • Q: I no longer have the form of payment I used to make the purchase, how will I get a refund?
    • A: Keep an eye out for an email from us, we’ll provide you with instructions on how to choose a new form of payment.
  • Q: I paid with a gift card and have since thrown it away, how do I get my refund?
    • A: Keep an eye out for an email from us, we’ll provide you with instructions on how to choose a new form of payment.

Hope this helps!

1 Kudo
Bespatter
Stadia Player
Stadia Player

I have the same problem, they're going to refund me to google play credit, but there is nothing that I would want that play credit could be used for.

I'd happily change it to google store credit (or cash), so I could buy some new hardware, perhaps put it to a pixel phone... but thats not what they've said.

 

I'm going to end up with £300 play credit to spend on what? (I've looked and I don't like the possibilities)

0 Kudos
jmw
Community Member

Hi. I actually have 2 questions - 1) Does anyone know why Google has decided to shutdown Stadia? And 2) Is there a similar platform we can use?

I subscribed to Stadia Pro because my computer can't handle Steam; and I don't have the money to try and upgrade to a gaming computer.  So I'd like to be able to continue accessing my games through an online platform like this one

0 Kudos
BHii420
Stadia Player
Stadia Player

Yes there is,

You can go to Ubisoft + 

And later jou be able to get youre stadia safegames and put them in Ubisoft +

0 Kudos
SEROX
Stadia Player
Stadia Player

Does the refund of Stadia hardware purchases and purchases of games will be executed automatically or do I have to request for it?

0 Kudos
___ALF___
Stadia Player
Stadia Player

Dear Stadia Support,

With regards to  Stadia service wind down and refund policy would like to check one issue related to Stadia hardware purchases. If I bought two kits of Stadia controllers with Chromecast Ultra (2 boxes), but did it not in Google Store, I bought it on another market, how I can refund my money in this case?

I have two full sets - boxes, controllers, chromecasts, serial numbers an so on :), so I can prove it using videoconference or send you a photos of all these staff...

Thanks in advance!

0 Kudos
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

@___ALF___ you would need to wait for more information from Google if there's a way to get refunds for these purchases too. Currently they only commited to refunds for Google Store purchases.

1 Kudo
___ALF___
Stadia Player
Stadia Player

Dear Chufu,

Thank you for the feedback I am really appreciate it.

Could you please give me a favor and forward/redirect this request to the appropriate team/department for further consideration... I will looking forward good news ;).

Can I count on you that you will inform me as you will have news?

0 Kudos
poisedanubis85
Stadia Player
Stadia Player

I just want to know when they will refund me as I’ve spent nearly two and a half grand on games and would like them to move there are preferably before Christmas….not bloody likely 

0 Kudos
calum24
Stadia Player
Stadia Player

hello I have been refunded and the wrong amount and everything has came to big fat £0.00. I don't think anyone is gonna get refund. Unless google stadia will refund me the £700 odd f]refund they are due to me. 

0 Kudos
Marine
Stadia Player
Stadia Player

Hi

Some game refunds missing and hardware refunds .

Are refunds coming in different times and amounts .

Had £800 worth but more missing

0 Kudos
MrGringo
Stadia Player
Stadia Player

For those reading, do note that purchases made from within a game, like Destiny 2's "Silver" and Expansion Packs, are not eligible for a refund.

Screenshot (79).png

However, if you've purchased the same items from the Stadia store directly, instead of from within the game's shop, then the items ARE eligible for a refund...

Screenshot (78).png

Order numbers that start with GCC will be refunded. Meanwhile, orders that start with CDC will not.

Screenshot (77).png

0 Kudos
Stadybl00dy
Stadia Player
Stadia Player

How can i take my savepoints from the Assassin's Creed Odyssey Stadia to the Assassin's Creed Odyssey Xbox Series X?

0 Kudos