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DanFromGoogle
Community Manager
Community Manager

What today’s message about Stadia means for players

Stadia players, you may already have seen the message shared on Google’s main blog. This is a short recap of the most important information for players from the main post:    

 

  • You will continue to have access to your games library through January 18, 2023 so you can complete final play sessions and move your progress to alternate platforms where possible.

  • Commerce functionality (the ability to buy games, new subscriptions, add-ons or in-game purchases) on Stadia has now been disabled.

  • Google will offer a full refund of all Stadia hardware purchases (Stadia Controller, Stadia Founder’s Edition, Stadia Premiere Edition, or Play and Watch with Google TV Package) made in the Google Store and all purchases of games and in-game transactions made in the Stadia Store. 

  • The refund process will take us some time to complete, and we expect to have the majority of refunds completed by the middle of January 2023. Please allow us until this time before contacting our support team regarding the status of your refund(s).

  • Stadia Pro subscription payments will not be eligible for refund, but if you are an active subscriber, you will continue to have access to your library without charge during the shut-down period.

 

As we begin the work of processing refunds to customers, Stadia customer service agents will not be able to provide more information to you at this time. For information and updates, please review the information on our Help Center, which will include new information as it becomes available. We’ll also contact players directly via email shortly with more information.

 

We want to thank you for taking this journey with us: in particular, the Founders and fans who have been with us from the beginning. The Stadia team poured the same passion for games into our work building and supporting Stadia as you have shown us each day in your play. 

4 Kudos
476 Replies
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@sxdjay The team will reach out by email at later date for information for alternative payment method. More details below

https://support.google.com/stadia/answer/12790109 

Q: I no longer have the form of payment I used to make the purchase, how will I get a refund?

A: Keep an eye out for an email from us, we’ll provide you with instructions on how to choose a new form of payment.

 

As for the reasons on why it's being shut down:

https://blog.google/products/stadia/message-on-stadia-streaming-strategy/ 

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
sxdjay
Stadia Player
Stadia Player

thank you for notifying me of why its shutting down, its a sad but i now fully understand why its shutting down. maybe sometime in the future google will one day create a console and re-advertise the stadia app. 

0 Kudos
Renard888
Founder
Founder

Hi Stadia team, have you been thinking about à Google store Credit for those who want to get a new phone or gadget. 

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Renard888 you'll be given option to set alternative payment method for refund. Just pay attention for instruction email in the coming weeks/months. More info below 

https://support.google.com/stadia/answer/12790109

 

 

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Stadia Guides are not employed by Google. Opinions are my own.
2 Kudos
razfaz23
Founder
Founder

I'd like to circle back on this long pending request and I am fully aware Stadia devs at this point may have other things to consider since the shocking news for them, partners, external devs, and of course us Stadians, however are their any plans to roll this out by the date Stadia shuts down?

At least to open source the controller hardware/firmware so the dedicated community can keep this alive? Would be really sad to be forced trashing a fully functional and great controller? While I like the design, it is also looking at this from an environmental perspective.

Thanks in advance.

 

Cheers,

raz 

0 Kudos
Orgin
Founder
Founder

Yeah the controllers are amazing really. Would be nice to be able to use them wirelessly going forward.

I don't think they (or whomever the actual manufacturer is) would have any problems selling them as a generic bluetooth controller for other gaming systems.

1 Kudo
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@razfaz23 we don't know yet but surely it's one of, if not the most requested feature these past few days. We'll just have to wait and see, considering Google is most definitely already aware of the need.

Stay tune to this community for the coming weeks/months for more info.

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
Hello123
Stadia Player
Stadia Player

Will I get refund for get like fifa22, when stadia shut down on January 2023

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Hello123 they will refund everything other than Pro subscription. Please take a look at the article below for more details

https://support.google.com/stadia/answer/12790109 

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
Crayzninja9019
Stadia Player
Stadia Player

I cancelled my stadia pro subscription September 24th, I have been a pro member for years, the reason I cancelled was to restart the subscription at the first of month to line up my own personal finances better. Obviously after the closing of stadia subscription service  I can no longer access any of the pro games which accounted for most of my library. Is there any work around so I can re purchase the pro subscription. I have lots of games with partial progress that I would like to finish

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Crayzninja9019 Sorry to hear that. The news announcement was just so sudden, and everything was shut off right away. There's nothing that can be done right now unfortunately. It's really a shame that they didn't give some heads up before everything was turned off (although I do see why they had to do it that way)

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
CaliTank
Stadia Player
Stadia Player

Hi, I was wondering if I can get refunds right now, or should I just wait??

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@CaliTank you will need to wait. More details coming soon. Keep an eye on your email 

What we know for now:

https://support.google.com/stadia/answer/12790109

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
fjesttheferr
Stadia Player
Stadia Player

Ik had de vraag nu stadia stopt ik heb voor mijn gezin alles betaald via mijn creditcard gaat de betaling via die weg ook weer terug of hoe gaat het in zijn werk gaat dat via google account?

0 Kudos
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hoi @fjesttheferr 

Hoe het precies geregeld gaat worden is nog niet helemaal duidelijk.

Maar wat er wel bekend is dat iedereen een email binnen krijgt met details hoe je je geld terug krijgt.

Voor nu dus afwachten op de email van Google. 

1 Kudo
Carlo1
Stadia Player
Stadia Player

Hi all,

I recently bought the stadia controller & chrome cast bundle along with a separate controller on eBay. 
Now that they service is closing it says they will refund all that we’re only purchased on the google store so that means they guy who sold this to me on eBay with earn the money I paid plus the full refund from google this seams crazy to me as I have the hardware I should be able to get some sort of refund. Any advice? 

Tags (1)
0 Kudos
AndroiFy
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Carlo1 

Probably only the direct purchases are considered for refund and not third party selling between two private users. Check FAQ for new updates on this matter from Dan's post.

1 Kudo
jayo2k
Stadia Player
Stadia Player

The guy who sold it to you is the winner... He sold the hardware and get refunded on top of that

1 Kudo
NOLTEMANN
Stadia Player
Stadia Player

You are killing a great project, at least can you let us use the Bluetooth functionality to use it with other devices?

Tags (1)
2 Kudos
brunocalmon
Stadia Player
Stadia Player

Now that Stadia is going to be closed, we have the Controller Issue.

I've heard that maybe the bluetooth connection can't be enabled due to a hardware limitations.

 

BUT, the controller has a wireless capability to connect with Stadia's server, that means if the team create an application to run a local server where the controller would be conneced to it would be possible to use it wirelessly everywehere.

So my suggestion would be to have an app to desktop and android where we can pair the Stadia controller to redirect the connect to a localserver instead of stadia server, this solution would be interesting though.

4 Kudos
DC83
Stadia Player
Stadia Player

Save it, don't waste it!

 

4 Kudos
Timbo
Community Member

I was billed for pro subscription. Why is that? Thought it was free until wind down.

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Timbo the announcement was so sudden, they probably didn't have time to turn off all the automatic subscription. Rest assured it will refunded if you're charged after the announcement .

From help article 

https://support.google.com/stadia/answer/12790109

Q: I just got billed for my Pro subscription, when are you turning that off?

A: We're starting the process to turn off automated billing for your monthly Pro subscription which will trigger cancellation emails to current subscribers and you may still see a bill if your regular billing cycle was in the next few days. Note that all Pro subscription charges anytime on or after September 29, 2022 (midnight PST) will be refunded as our refund process continues.

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
Maxpharo392
Stadia Player
Stadia Player

Google, please reach out to me for refund details. I closed my old cards but I want to get my money back as soon as possible before Stadia servers shutdown. Reach out to me on same mail. I want you to refund the money via new card(s) that I will provide in the future.

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Maxpharo392 They will reach out to you in the coming weeks/months. Keep an aye on your email that you used to sign up for Stadia. There will be an option to specify a different payment method for refund. Please take a look at the following article for full details.

https://support.google.com/stadia/answer/12790109 

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Stadia Guides are not employed by Google. Opinions are my own.
3 Kudos
Maxpharo392
Stadia Player
Stadia Player

Ivan do you work for stadia or are you a robot? Just curious.

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Maxpharo392 No I don't work for Stadia.

Beep boop.

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Stadia Guides are not employed by Google. Opinions are my own.
2 Kudos
babysmokebro
Stadia Player
Stadia Player

to be honest having your money refunded to your google play account  is weird if you could choose your payment form that would be wise because what could you use to buy with a google play gift card any way? nothing since google stadia is being shutdown They could at least allow reimbursement through amazon gift cards or PayPal so you can actually re buy the games on a different platform?

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@babysmokebro There may will be options to specify different payment methods for refunds. Let's wait further istructions on which options are available.

https://support.google.com/stadia/answer/12790109 

Q: I no longer have the form of payment I used to make the purchase, how will I get a refund?

A: Keep an eye out for an email from us, we’ll provide you with instructions on how to choose a new form of payment.

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
chaders
Community Member

So as i understand they planning to refund all purchases plus add ons that have been purchased however what if it is something such as fifa points as these arent exactly an add on and are an in game currency? If they would have announced the shutdown a week earlier i would have canceled my fifa pre order and gone about my life awful timing:(

0 Kudos