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DanFromGoogle
Community Manager
Community Manager

What today’s message about Stadia means for players

Stadia players, you may already have seen the message shared on Google’s main blog. This is a short recap of the most important information for players from the main post:    

 

  • You will continue to have access to your games library through January 18, 2023 so you can complete final play sessions and move your progress to alternate platforms where possible.

  • Commerce functionality (the ability to buy games, new subscriptions, add-ons or in-game purchases) on Stadia has now been disabled.

  • Google will offer a full refund of all Stadia hardware purchases (Stadia Controller, Stadia Founder’s Edition, Stadia Premiere Edition, or Play and Watch with Google TV Package) made in the Google Store and all purchases of games and in-game transactions made in the Stadia Store. 

  • The refund process will take us some time to complete, and we expect to have the majority of refunds completed by the middle of January 2023. Please allow us until this time before contacting our support team regarding the status of your refund(s).

  • Stadia Pro subscription payments will not be eligible for refund, but if you are an active subscriber, you will continue to have access to your library without charge during the shut-down period.

 

As we begin the work of processing refunds to customers, Stadia customer service agents will not be able to provide more information to you at this time. For information and updates, please review the information on our Help Center, which will include new information as it becomes available. We’ll also contact players directly via email shortly with more information.

 

We want to thank you for taking this journey with us: in particular, the Founders and fans who have been with us from the beginning. The Stadia team poured the same passion for games into our work building and supporting Stadia as you have shown us each day in your play. 

4 Kudos
476 Replies
PDXcub
Stadia Player
Stadia Player

@Ivan  I didn't pay for it, bahaha got it on promotion... I'm more concerned on the mass amounts of trash google continues to add to this earth. The entire nest product line is extremely waist full. Now we have this ? .... Crazy:anguished_face:

1 Kudo
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@PDXcub It seems the majority of what I wrote above was somehow hidden for some reason. You can still use Stadia controller to play games on supported platforms with cable. I'll also add that the Chromecast can be used to cast other things, which was the main functionality before Stadia was launched.

If you really care about the environment, bring the hardware to your local recycling center. I'm sure they'd be more than happy to process them for you.

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
PDXcub
Stadia Player
Stadia Player

@Ivan such a corporate response lol. Put the responsibility on the consumer. 

 

Got it ☺️ 

1 Kudo
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@PDXcub There's nothing corporate about that. I just was just expressing my opinion. We're allowed to do that right?

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Stadia Guides are not employed by Google. Opinions are my own.
2 Kudos
Dano2point0
Stadia Player
Stadia Player

Would Google still refund the hardware if they unlocked it so that a small minority use it on another platform? I doubt it. It's best to just let this sleeping dog lie so that everyone is refunded the cost of the controller. 

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Dano2point0 based from the info we get so far, it sounds like the only thing that matter is if you bought the game from Google store. It probably won't even matter whether if you still have the controller or not.

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
msivyi
Founder
Founder

Since Stadia is going away will I get a refund for the games I purchased? I didn't an answer to this on the announcement board.

0 Kudos
ShadowKnight
Gold Stadia Guide
Gold Stadia Guide

Hi @msivyi,

Check this forums post by DanFromGoogle

https://community.stadia.com/t5/Stadia-General/What-today-s-message-about-Stadia-means-for-players/m...

 

The answer you are looking for is in the bullet points

-Shadow
I am just a volunteer here on the forums
1 Kudo
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @msivyi,

Yes for the games you purchased, you'll get a refund:

  • Google will offer a full refund of all Stadia hardware purchases (Stadia Controller, Stadia Founder’s Edition, Stadia Premiere Edition, or Play and Watch with Google TV Package) made in the Google Store and all purchases of games and in-game transactions made in the Stadia Store.
  • See here: What today’s message about Stadia means for players

Hope this helps.

1 Kudo
Wolfys
Stadia Player
Stadia Player

How about peoples who wroite reviews or streamer who got keys? i mean sur they have amoney and can buuy the games again but at the end they added hard work to promote the game and stadia. at least i watched a few videos always before buying the game on stadia or steam.

0 Kudos
krm452
Stadia Player
Stadia Player

Hi, 

Will there be a link to go to to process our refunds due to Stadia winding down.

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@krm452 The details will be given to us in upcoming months. What we know right now:

https://support.google.com/stadia/answer/12790109 

 

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
MadeForTheOccas
Stadia Player
Stadia Player

When google issues refunds for stadia will I still get my refund even if I no longer have the card I used to make the purchase? It was an old gift card that I threw away afterwards does anyone here know what  I should do? If possible I'd like to just receive my refund in google play credit 

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@MadeForTheOccas you can specify different payment method. Keep an eye for the email in the upcoming weeks/months. More details below


https://support.google.com/stadia/answer/12790109 

Q: I no longer have the form of payment I used to make the purchase, how will I get a refund?

A: Keep an eye out for an email from us, we’ll provide you with instructions on how to choose a new form of payment.

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
MoMo82
Community Member

also i would like to know the same information thanks. 

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@MoMo82 Please take a look at my reply above.

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Stadia Guides are not employed by Google. Opinions are my own.
0 Kudos
Retrogamer88
Community Member

Hey gutted your going I spent like £800 on games over the last thew years, will it be one lump sum in a refund 

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Retrogamer88 we don't know much about the details yet. Keep an eye on your email the next few weeks or months for further instruction. What we currently know right now can be found in the following article 


https://support.google.com/stadia/answer/12790109 

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
Legamer
Stadia Player
Stadia Player

Remboursement de jeux stadia

0 Kudos
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Legamer

because Stadia is closing, Google is offering refunds for all purchased games automatically. So all you need to do is wait, Google mentioned it probably takes some time, but should be done the latest in January 2023.

See here: What today’s message about Stadia means for players

1 Kudo
Maztop
Stadia Player
Stadia Player

Hey Google... "Enable Bluetooth connectivity on my stadia controller before the service ends in January next year"

Please. I like the controller and don't want to have to get a refund for it. 

 

4 Kudos
ExtraRen
Stadia Player
Stadia Player

The exact thing i came here.

0 Kudos
buckysrevenge
Stadia Player
Stadia Player

They will give you a refund regardless, and you get to keep the controller, but let's hope they enable Bluetooth connectivity, it's a really nice controller that I'd like to use wirelessly with my TV PC 

0 Kudos
Tech89
Stadia Player
Stadia Player

Hello,

I would like to know if the in-game transactions will be refunded, in my case I am interested in refunding the purchase of FIFA Points.

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Tech89  they will refund everything other than Pro subscription. Please take a look at the article below for more details

https://support.google.com/stadia/answer/12790109 

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
LitneoSpark
Stadia Player
Stadia Player

In regards to the Stadia Shutdown, I can get a refund for the Hardware - understood.

Can I get a refund for the games I purchased outright on Stadia too? I spent £60 on cyberpunk 2077 and it sucks that I would have spent money for DRM which I can no longer play.

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

Hi @LitneoSpark   they will refund everything other than Pro subscription. Please take a look at the article below for more details

https://support.google.com/stadia/answer/12790109 

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
Nexuss
Stadia Player
Stadia Player

hi, unfortunately being that stadia is now about to close to receive refunds of the games purchased we players have to make some requests, or is it all automatic?

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Nexuss we don't know what yet. Make sure to keep an eye of your email inbox in the upcoming weeks/months for further instructions. What we know right now can be found in the article below 

https://support.google.com/stadia/answer/12790109

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
sxdjay
Stadia Player
Stadia Player

why is the stadia app shutting down and how do i get my refund if i dont have the credit card i originally   bought the game with 

0 Kudos