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DanFromGoogle
Community Manager
Community Manager

What today’s message about Stadia means for players

Stadia players, you may already have seen the message shared on Google’s main blog. This is a short recap of the most important information for players from the main post:    

 

  • You will continue to have access to your games library through January 18, 2023 so you can complete final play sessions and move your progress to alternate platforms where possible.

  • Commerce functionality (the ability to buy games, new subscriptions, add-ons or in-game purchases) on Stadia has now been disabled.

  • Google will offer a full refund of all Stadia hardware purchases (Stadia Controller, Stadia Founder’s Edition, Stadia Premiere Edition, or Play and Watch with Google TV Package) made in the Google Store and all purchases of games and in-game transactions made in the Stadia Store. 

  • The refund process will take us some time to complete, and we expect to have the majority of refunds completed by the middle of January 2023. Please allow us until this time before contacting our support team regarding the status of your refund(s).

  • Stadia Pro subscription payments will not be eligible for refund, but if you are an active subscriber, you will continue to have access to your library without charge during the shut-down period.

 

As we begin the work of processing refunds to customers, Stadia customer service agents will not be able to provide more information to you at this time. For information and updates, please review the information on our Help Center, which will include new information as it becomes available. We’ll also contact players directly via email shortly with more information.

 

We want to thank you for taking this journey with us: in particular, the Founders and fans who have been with us from the beginning. The Stadia team poured the same passion for games into our work building and supporting Stadia as you have shown us each day in your play. 

4 Kudos
476 Replies
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@chaders Fifa points are considered as add-ons/DLC. Did you purchase the Fifa points through Stadia store? If yes then it would get refunded as well.

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Stadia Guides are not employed by Google. Opinions are my own.
2 Kudos
herfen
Founder
Founder

Does the same apply to RDR2 Gold Purchases?

herfen.com
0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@herfen Did you buy the gold through Stadia? If that's the case then yes.

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Stadia Guides are not employed by Google. Opinions are my own.
0 Kudos
herfen
Founder
Founder

Jup it says Gold Bar stadia on the Google Pay Receipt

herfen.com
0 Kudos
EnolaG360
Community Member

Wie bekomme ich nun eine Rückerstattung für Wolfenstein!? 

 

0 Kudos
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @EnolaG360,

Du kannst versuchen entweder manuell eine Erstattung hierüber zu beantragen (klick auf "Erstattung beantragen" rechts neben dem Spiel) oder du wartest einfach ab, denn da Google das Produkt Stadia geschlossen hat, werden gekaufte Spiele automatisch rückerstattet, was allerdings bis Januar 2023 dauern kann.

  • Google will offer a full refund of all Stadia hardware purchases (Stadia Controller, Stadia Founder’s Edition, Stadia Premiere Edition, or Play and Watch with Google TV Package) made in the Google Store and all purchases of games and in-game transactions made in the Stadia Store.
  • Souce: What today’s message about Stadia means for players

Hoffe das hilft.

1 Kudo
SamFdz
Founder
Founder

Does anyone know if Google has plans to update the Stadia controller to convert it into a common Bluetooth controller? I want to know if I'm going to be able to use it vía Bluetooth in the future, or if it will end in the trash can.

Thanks in advance!

Tags (2)
9 Kudos
Pingu9420
Stadia Player
Stadia Player

I have same question, it would be nice if they "unlock" it with some final firmware update or something. then it comes usable to all devices. otherwise it will be just some more ewaste. So far being CO2 neutral google.

3 Kudos
Rio425ee
Stadia Player
Stadia Player

The time to demand they fix this is now

1 Kudo
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@SamFdz A lot of people have been asking about it the past two days. No official confirmation whether they'll do it or not. If that doesn't happen, you can still use it with wired connection. If you really hate cables, then maybe bring it to a recycling center rather than putting it in trash can.

Or frame it and display it on the wall. Reminder for the future, or something.

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
buckysrevenge
Stadia Player
Stadia Player

Another thing we can do (since I have no idea if they read these forums) is to send feedback through the Stadia app. I did, you should, too!

0 Kudos
Timalay
Community Member

I'm in the same bind, I got a free Premiere Edition a while back, so I didn't pay anything for it.  I'm giving my 4k Chromecast to a friend after I upgraded to Google TV with Chromecast.  I have no use for my laptop as I already have two Xbox One controllers. 

I'd much rather they'd take it back, and recycle it themselves.  

0 Kudos
LitneoSpark
Stadia Player
Stadia Player

In regards to the Stadia Shutdown, I can get a refund for the Hardware - understood.

Can I get a refund for the games I purchased outright on Stadia too? I spent £60 on cyberpunk 2077 and it sucks that I would have spent money for DRM which I can no longer play.

0 Kudos
DaBaldEagul
Silver Stadia Guide
Silver Stadia Guide

Hey there, as per the FAQ, you'll get a refund for all games you've purchased. Any Stadia Pro payments (before the 29th of September) will not be refunded.

-- Baldy
I am no Google official. My messages and opinions are my own, and should not be used to judge Google or their products. Silver and gold Guides are independent volunteers that like to help out on the forums.
1 Kudo
herfen
Founder
Founder

You should at least read this Thread before you comment in it!

herfen.com
0 Kudos
5ome5tadiaUser
Community Member

Not sure if I misread the FAQs, but when they first announced the closing of Stadia, I am pretty sure I read that Pro would continue till January but no further payments would be taken?

Did anyone else read that?  Or am I just making it up...?

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@5ome5tadiaUser They FAQ has been added since then. The Pro sub billed after the shut down announcement will be refunded eventually

Q: I just got billed for my Pro subscription, when are you turning that off?

A: We're starting the process to turn off automated billing for your monthly Pro subscription which will trigger cancellation emails to current subscribers and you may still see a bill if your regular billing cycle was in the next few days. Note that all Pro subscription charges anytime on or after September 29, 2022 (midnight PST) will be refunded as our refund process continues.

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Stadia Guides are not employed by Google. Opinions are my own.
2 Kudos
Viridian3965
Stadia Player
Stadia Player

So can anyone clear up how the refund will work. I did read all the information from google but its still not clear to me. Will the money just show up into my bank with out doing anything or will i need to do something to get this going.

 

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Viridian3965 No further info other than what's detailed on the FAQ. For now, we should watch out for the instruction email for further instructions.

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
MattAz
Stadia Player
Stadia Player

I paid a lot on this platform, and i won't be able to play in january, so I was asking when and how we will be refund ?

Thanks for answer.

0 Kudos
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @MattAz,

This article already answers your question: What today’s message about Stadia means for players

You'll get a refund for HW purchases from the Google Store + purchases of games. Refund may be processed a bit longer though, could be until Jan 2023.

1 Kudo
MattAz
Stadia Player
Stadia Player

Thank you for answer !

1 Kudo
Makaveli92
Community Member

I bought mk 11 in twenty twenty  the servers are shutting down I have almost no playtime can I get a refund if not good luck google getting me to ever give you any chances in the future.

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

Hi  @Makaveli92 they will refund everything other than Pro subscription. Please take a look at the article below for more details

https://support.google.com/stadia/answer/12790109 

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
Hyde99X
Stadia Player
Stadia Player

Did anyone else here get charged for Stadia Pro this month? I literally just had a payment taken out of my account despite Google saying they wouldn't during the shut-down period.

I didn't bother to unsubscribe because of this, yet they still took my money and aren't giving me a way to get it back. How will Google refund me?

Tags (1)
0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Hyde99X this is explained in the FAQ 

https://support.google.com/stadia/answer/12790109

Q: I just got billed for my Pro subscription, when are you turning that off?

A: We're starting the process to turn off automated billing for your monthly Pro subscription which will trigger cancellation emails to current subscribers and you may still see a bill if your regular billing cycle was in the next few days. Note that all Pro subscription charges anytime on or after September 29, 2022 (midnight PST) will be refunded as our refund process continues.

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Stadia Guides are not employed by Google. Opinions are my own.
3 Kudos
Hyde99X
Stadia Player
Stadia Player

I definitely missed that part. Thank you for hilighting this for me. 

1 Kudo
Fiedlor
Stadia Player
Stadia Player

Same here, got charged for stadia pro on 3rd October 2022 even if they wrote that they won't charge us. :disappointed_face:

1 Kudo
Samas
Silver Stadia Guide
Silver Stadia Guide

Definitely keep an eye on that. It should be refunded (unlike all other prior Pro payments) but you'll have to wait until they ring the "all refunds are complete" bell in the future before calling foul.

0 Kudos
Kuala
Community Member

Buenas a todos.

Compre un mando stadia de segunda mano 1 día antes de que anunciarán el cierre de stadia.. no sé si le devolverán el dinero al que me lo vendio.. o yo podré recuperar parte de mi dinero..

 

Por otro lado, hay muchos juegos en Google Play que requieren de mando para jugar tanto en el móvil como en AndroidTV o GoogleTV lo único que necesitan es el bluetooth, Google ha dicho algo al respecto si lo harán compatible para los juegos del play store?

 

Gracias de antemano y un saludo.

0 Kudos