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DanFromGoogle
Community Manager
Community Manager

What today’s message about Stadia means for players

Stadia players, you may already have seen the message shared on Google’s main blog. This is a short recap of the most important information for players from the main post:    

 

  • You will continue to have access to your games library through January 18, 2023 so you can complete final play sessions and move your progress to alternate platforms where possible.

  • Commerce functionality (the ability to buy games, new subscriptions, add-ons or in-game purchases) on Stadia has now been disabled.

  • Google will offer a full refund of all Stadia hardware purchases (Stadia Controller, Stadia Founder’s Edition, Stadia Premiere Edition, or Play and Watch with Google TV Package) made in the Google Store and all purchases of games and in-game transactions made in the Stadia Store. 

  • The refund process will take us some time to complete, and we expect to have the majority of refunds completed by the middle of January 2023. Please allow us until this time before contacting our support team regarding the status of your refund(s).

  • Stadia Pro subscription payments will not be eligible for refund, but if you are an active subscriber, you will continue to have access to your library without charge during the shut-down period.

 

As we begin the work of processing refunds to customers, Stadia customer service agents will not be able to provide more information to you at this time. For information and updates, please review the information on our Help Center, which will include new information as it becomes available. We’ll also contact players directly via email shortly with more information.

 

We want to thank you for taking this journey with us: in particular, the Founders and fans who have been with us from the beginning. The Stadia team poured the same passion for games into our work building and supporting Stadia as you have shown us each day in your play. 

4 Kudos
476 Replies
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Ich denke auch eines der Hauptprobleme war, dass die "großen" AAA games nicht auf der Plattform erschienen ist und dass auch das Konzept an sich (z.B. Stadia Pro) anders war als Leute es anfangs interpretierten ("Netflix" of games).

Aber gut, jetzt ist es eh zu spät um über die Gründe zu spekulieren, aber ich find's auch schade, dass Stadia nun geschlossen wird.

0 Kudos
worldsuntold
Stadia Player
Stadia Player

What do we do with the hardware after the servers are shut down. Will they be collectors items or will it just be a nice paper weight.

Tags (1)
0 Kudos
JohnZoidberg
Gold Stadia Guide
Gold Stadia Guide

Hello @worldsuntold 

Chromecast Ultra and Chromecast with Google TV units will still function as streaming video devices. The Stadia controller will still work as a wired controller via USB. There is a grassroots campaign to convince Google to implement Bluetooth functionality in those devices, but it's far from clear yet whether that will happen. So, no, I don't think they'll be paper weights just yet. Whether they become collectors items or not is a question only time will answer. I have a Dreamcast in my basement somewhere. I don't know if it's considered a "collectors item" or not. This isn't all that different.

Why not Zoidberg?
1 Kudo
Samas
Silver Stadia Guide
Silver Stadia Guide

Best game controllers I've ever used. They nailed the feel better than Nintendo; I wish I could play those games with Stadia controllers now! Alas

1 Kudo
Samurai2001
Stadia Player
Stadia Player

Warum sollen die Stadia Server am 18 Januar 2023 herunter gefahren werden und nicht mehr online gehen ich habe bereits für stadia spiele bezahlt das finde ich nicht gerade gerecht das am 18 Januar 2023 die stadia Server offline geschaltet werden Store in der stadia App kann man nicht mehr benutzen deswegen und man bekommt nur Geld zurückerstattet aber kann die stadia spiele dann nicht mehr spielen das macht mich sauer die stadia Server sollten für immer aktiv bleiben und nicht offline gehen das macht mich sehr traurig und sauer 

0 Kudos
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Samurai2001 

Please read this FAQ: https://support.google.com/stadia/answer/12790109

You will get all your bought games and DLC refunded automatically.

1 Kudo
RonaldChingoBat
Stadia Player
Stadia Player

Hey, I have a question, will Google continue with the triple A gaming like Destiny 2, or will Google create a Gaming Console that can be used to play games that you downloaded or even stream on the cloud? In fact, will Google continue with cloud gaming?

- Ronald Vera         9/30/2022

0 Kudos
Schmole
Community Member

No

0 Kudos
Viridian3965
Stadia Player
Stadia Player

I would never support google again on anything. Google could of just made this a pro only service but nope just like google its gone. 

1 Kudo
Samas
Silver Stadia Guide
Silver Stadia Guide

This is a bit harsh. They have their work cut out for them to keep trust on some aspects now for sure, but to be honest this kind of thing is par for the course with a lot of Google's products and services. You need a bit of a thick skin.

0 Kudos
RANDYCHAN
Community Member

Hi

I asked others to help me to bought Stadia Premiere Edition in Google store around a year before. That person I did not have contact anymore. I just afraid that the refund will pay to he directly. Since the announcement said "We expect to be able to automatically issue refunds for a substantial portion of transactions as a credit to the form of payment used to make the purchase."

What can I do to prevent this? Is there any ways I can update google about the way to get the refund. Thanks!

0 Kudos
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @RANDYCHAN 

I am afraid there is nothing you can do. The purchaser of the Stadia hardware in the Google store will get the refund.

So I am afraid you are out of luck on the hardware refund part.

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@RANDYCHAN from the FAQ we're told that the refund will go to the original payment method, so in this case it looks like it will go to the person that sold you the hardware. I'm not sure if there a way to prevent that from happening at this point.

Can you try get in touch with the person that sold you the hardware and explain the situation?

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Stadia Guides are not employed by Google. Opinions are my own.
0 Kudos
RANDYCHAN
Community Member

@Ivan Thanks for your reply. To be honest, it is purchased by purchasing agent. So i think it is not possible to ask them to pay me back.

0 Kudos
RANDYCHAN
Community Member

There is a sentence in the announcementsaying "For purchases that we are not able to automatically refund, you will receive an email with details on how to obtain your refund." I hoep I can use this way...

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@RANDYCHAN That only applies if you bought the hardware directly from Google store, and your method of payment is no longer valid.

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
Adriano_84
Stadia Player
Stadia Player

hello to all guys and good afternoon. I tried to request a refund for my purchased games, but instead of having the "get refund" option, I have the "get help" option. Is this perhaps due to the fact that I made my purchases with a bank account that is closed today? how can i solve? Thanks for the replies

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Adriano_84 The process is just starting, so you will need to wait for a bit before being able to get refunds for your previously purchased games. Check out the FAQ below for more details

https://support.google.com/stadia/answer/12790109 

Q:  How/When will I get my refund?

A: We are working through this process now and will keep this article updated as we define the process for each of the countries and different situations. Our intent is to have the majority of refunds processed back to the original payment by January 18, 2023.  

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
Adriano_84
Stadia Player
Stadia Player

ok thanks for the reply. So can I transfer my refunds to a Hype virtual card? because my old account is closed

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Adriano_84 No idea at the moment. Please wait for the email for further instructions.

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Stadia Guides are not employed by Google. Opinions are my own.
0 Kudos
Adriano_84
Stadia Player
Stadia Player

Thanks for all

0 Kudos
catchymango
Stadia Player
Stadia Player

How will I get refunded? I can’t seem to find a way to update method of payment, or contact someone about updating the method through which I should be refunded?

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@catchymango Please take a look at the faq below:

https://support.google.com/stadia/answer/12790109 

Q: I no longer have the form of payment I used to make the purchase, how will I get a refund?

A:  Keep an eye out for an email from us, we’ll provide you with instructions on how to choose a new form of payment.

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Stadia Guides are not employed by Google. Opinions are my own.
0 Kudos
Yosuke
Stadia Player
Stadia Player

Pague todos mis juegos de la plataforma con códigos de Google Play, y ahora me he enterado que Stadia cierra y Devolverá el dinero, mi pregunta es, como me devolverá el dinero, o ingresará en mi cuenta?

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Yosuke You'll be given option for the refund to go through different payment method. Just pay attention to the email coming in the next few months

https://support.google.com/stadia/answer/12790109 

Q: I no longer have the form of payment I used to make the purchase, how will I get a refund?

A:  Keep an eye out for an email from us, we’ll provide you with instructions on how to choose a new form of payment.

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Stadia Guides are not employed by Google. Opinions are my own.
0 Kudos
Matt1
Founder
Founder

It’s such a shame Stadia is closing, I’ve loved every minute of it for 3 years….and I’m also sorry for all the great people at Google who have helped us all along the way to make sure Stadia has been a great experience. Thanks team Stadia and to the Stadia Guides who have committed their own time to help everyone here.

Now a quick question regarding Stadia Pro, the announcement said there would be no further charge until the platform closes. Should I be cancelling my Pro subscription or will this mean I lose access to my Pro games? Or can I just leave it active and I won’t be charged in that period? I assume the latter but thought someone might know.

4 Kudos
HatDroid
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Matt1 Just leave it open, you won't be changed anymore and you can continue to use it until the servers closes

You can find more on the official FAQs about the server closing:
https://support.google.com/stadia/answer/12790109

Q: Will I get a refund?  What is available for a refund? 

A:  We will be offering refunds for all Stadia hardware purchases (Stadia Controller, Founders Edition, Premiere Edition, and Play and Watch with Google TV packages) made through the Google Store and software transactions (games and add-on purchases) through the Stadia store. Stadia Pro subscriptions are not eligible for refund, however you will be able to continue playing your games in Pro without further charges until the final wind down date.




3 Kudos
Samas
Silver Stadia Guide
Silver Stadia Guide

Perversely, I loaded up stadia.com this morning and found a Claim All for October's Pro games. I didn't expect it to work, but...now I can play those games too. Sigh

1 Kudo
feisalm123e2142
Stadia Player
Stadia Player

Hi I wanted to ask will give more free games on stadia pro . Is that it. Hoping you could make fifa 23 as pro game for now I wanted to pre order never got the chance ?

0 Kudos
AndroiFy
Platinum Stadia Guide
Platinum Stadia Guide

Hi @feisalm123e2142 

I do not think so, but never know will be only until 18th January.

0 Kudos