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DanFromGoogle
Community Manager
Community Manager

What today’s message about Stadia means for players

Stadia players, you may already have seen the message shared on Google’s main blog. This is a short recap of the most important information for players from the main post:    

 

  • You will continue to have access to your games library through January 18, 2023 so you can complete final play sessions and move your progress to alternate platforms where possible.

  • Commerce functionality (the ability to buy games, new subscriptions, add-ons or in-game purchases) on Stadia has now been disabled.

  • Google will offer a full refund of all Stadia hardware purchases (Stadia Controller, Stadia Founder’s Edition, Stadia Premiere Edition, or Play and Watch with Google TV Package) made in the Google Store and all purchases of games and in-game transactions made in the Stadia Store. 

  • The refund process will take us some time to complete, and we expect to have the majority of refunds completed by the middle of January 2023. Please allow us until this time before contacting our support team regarding the status of your refund(s).

  • Stadia Pro subscription payments will not be eligible for refund, but if you are an active subscriber, you will continue to have access to your library without charge during the shut-down period.

 

As we begin the work of processing refunds to customers, Stadia customer service agents will not be able to provide more information to you at this time. For information and updates, please review the information on our Help Center, which will include new information as it becomes available. We’ll also contact players directly via email shortly with more information.

 

We want to thank you for taking this journey with us: in particular, the Founders and fans who have been with us from the beginning. The Stadia team poured the same passion for games into our work building and supporting Stadia as you have shown us each day in your play. 

4 Kudos
476 Replies
theolayos
Community Member

Hello -

I just read through the email notification on the sunset of Stadia.  What is unclear is how to submit for the refund of Stadia equipment that we've purchased (controllers).

Can someone direct me to where this should be submitted so I can start the process?

 

Thanks,
Daniel Olayo

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

Hi @theolayos  they will refund everything other than Pro subscription. No need to submit anything. Please take a look at the article below for more details

https://support.google.com/stadia/answer/12790109 

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
ERS1
Community Member

I had recently closed my subscription with plans to return. There was a game Monster Boy that I would love to finish that was a part of my Pro subscription. I am willing to buy this game as I was close to finishing.  Is there any way I can get this game back.  If not I understand.  Thank You guys for a great service.  I really hate it is being discontinued.  Hope you guys give it another try at some point.

 

Thanks Stadia!! 

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@ERS1 Unfortunately it's no longer possible to get a new sub to Stadia Pro or buying a game, since the store transaction is closed. You may want to reconsider purchasing the game on other platforms.

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
Jay4
Stadia Player
Stadia Player

Now that stadia is shutting down how will I get my money back 

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Jay4   they will refund everything other than Pro subscription. Please take a look at the article below for more details

https://support.google.com/stadia/answer/12790109 

Q: Will I get a refund?  What is available for a refund? 

A:  We will be offering refunds for all Stadia hardware purchases (Stadia Controller, Founders Edition, Premiere Edition, and Play and Watch with Google TV packages) made through the Google Store and software transactions (games and add-on purchases) through the Stadia store. Stadia Pro subscriptions are not eligible for refund, however you will be able to continue playing your games in Pro without further charges until the final wind down date.

 

Q: Do I have to return my hardware to get a refund? 

A:  Most hardware purchases (Stadia Controller, Founders Edition, Premiere Edition, and Play and Watch with Google TV packages) made directly from Google will not need to be returned. More details on how to obtain a refund for your Stadia hardware purchases will be posted here in the coming weeks. 

 

Q:  How/When will I get my refund?

A: We are working through this process now and will keep this article updated as we define the process for each of the countries and different situations. Our intent is to have the majority of refunds processed back to the original payment by January 18, 2023.  

 

Q: Are you refunding my Stadia Pro subscription? 

A: We will not be refunding Stadia Pro subscriptions. Players who held an active Stadia Pro subscription as of September 29, 2022 will not be charged for access to their Pro library or other subscription entitlements during the shut-down period.

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
HolisticMethod
Stadia Player
Stadia Player

I purchased cyberpunk2077 and to find out that stadia is closing down i want a refund for the game.

0 Kudos
SteveScotland
Stadia Player
Stadia Player

Read the Stadia FAQ, you will get a refund, when they get around to processing it. No shortcuts, just have to be patient.

2 Kudos
Nastbrute
Stadia Player
Stadia Player

What if I didn't buy my stadia controller through the Google store? Will I still get a refund?

0 Kudos
ac23
Stadia Player
Stadia Player

I just read the announcement about Stadia shutting down :crying_face:

It said refunds would be available for hardware purchases. What if I purchased my controller second hand? Can I still get a refund?

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@ac23 Only controllers purchased directly from Google store are eligible for refund.

https://support.google.com/stadia/answer/12790109 

Q: Will I get a refund?  What is available for a refund? 

A:  We will be offering refunds for all Stadia hardware purchases (Stadia Controller, Founders Edition, Premiere Edition, and Play and Watch with Google TV packages) made through the Google Store and software transactions (games and add-on purchases) through the Stadia store. Stadia Pro subscriptions are not eligible for refund, however you will be able to continue playing your games in Pro without further charges until the final wind down date.

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
ac23
Stadia Player
Stadia Player

@Ivan This is unfair.

The hardware was purchased through the Google store, just not by me.

There should be a way to claim a controller in order to prevent the refund from automatically going to the original purchaser.

1 Kudo
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@ac23 I don't know what else to tell you. I don't make the rules.

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Stadia Guides are not employed by Google. Opinions are my own.
0 Kudos
ac23
Stadia Player
Stadia Player

@Ivan You seem connected to those who do make the rules. I'm hoping my sentiments will reach the policy makers and inspire them to consider revising the refund policy (since it's still in flux) to make it more equitable.

1 Kudo
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@ac23 I actually don't. Stadia Guides are not employeed by Google. We're just regular Stadia users that happens to enjoy helping each others in the forum.

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Stadia Guides are not employed by Google. Opinions are my own.
0 Kudos
ac23
Stadia Player
Stadia Player

@Ivan Can you help me get a refund for my controller? :winking_face::grinning_face::folded_hands:

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@ac23 I can help by pointing you to this article, which you somehow conveniently ignored in my first reply

https://support.google.com/stadia/answer/12790109 

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Stadia Guides are not employed by Google. Opinions are my own.
0 Kudos
ac23
Stadia Player
Stadia Player

@Ivan I read the FAQ before I started this thread. The absence of any info on the FAQ about refunds for used equipment is why I posted the question here.

The FAQ doesn't say that refunds won't be given for used equipment. It does say, "More details on how to obtain a refund for your Stadia hardware purchases will be posted here in the coming weeks."

Maybe someone at Google will notice this thread and add something to the FAQ to clarify the situation for second hand equipment owners?

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@ac23 Let me post the whole Q & A section of the part you quoted. I feel this should be clear enough. If you think this should be interpreted otherwise then let's wait and see for the actual instructions.

Q: Do I have to return my hardware to get a refund? 

A:  Most hardware purchases (Stadia Controller, Founders Edition, Premiere Edition, and Play and Watch with Google TV packages) made directly from Google will not need to be returned. More details on how to obtain a refund for your Stadia hardware purchases will be posted here in the coming weeks. 

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Stadia Guides are not employed by Google. Opinions are my own.
0 Kudos
ac23
Stadia Player
Stadia Player

Oh @Ivan, you make me sad :crying_face: I wish you would sympathize with me and all the other Stadia players who might lose money because they purchased used equipment. Ironically, I purchased my controller used in order to save money.

Also, key word in the FAQ quote: most.

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@ac23 I'm sorry that you're sad. Frankly we're all sad here. Maybe I'm just numb because this is not the first time I had to go through this mess (I was a big user of Google+). Was just trying to purely form my opinion based on the information given to us.

But yeah, I have sympathy for you, for others, for myself? I don't even know anymore.

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Stadia Guides are not employed by Google. Opinions are my own.
0 Kudos
redhempdead
Community Member

what will happen with games i purchased

 i bought Cyberpunk2077 and Borderlands3

 

 refund ?

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

Hi @redhempdead  they will refund everything other than Pro subscription. Please take a look at the article below for more details

https://support.google.com/stadia/answer/12790109 

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
SteveScotland
Stadia Player
Stadia Player

The Stadia closedown FAQ mentions refunds for hardware but only for those that purchased directly from Google.

what happens to those of us that did not purchase direct from Google?

will there be anything for us?

seems a little harsh.

Tags (3)
0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@SteveScotland you can reach out to whoever sold you the devices for a refund. This is just how things work in general. Chromecast will still work and the Stadia controller can still be used on other platform using cable so it's not like they're suddenly useless.

At least you're still getting refunded for the games.

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Stadia Guides are not employed by Google. Opinions are my own.
3 Kudos
SteveScotland
Stadia Player
Stadia Player

We have a term in uk consumer law, “not useful for the intended purpose”, this very much falls into that category.

so I’m screwed. You ultimately benefited from the sale of this device and are leaving  me with a device that is no use for the purpose it was purchased for.

your likely going to be sued for this, you do know that?

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@SteveScotland well I don't work for Google so I'm pretty sure I won't get sued. 

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Stadia Guides are not employed by Google. Opinions are my own.
2 Kudos
MrTuesday
Community Member

What will happen to the games I have on there? Will I have to rebuy borderlands 3 or is there a way to get the actual game off there 

0 Kudos
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @MrTuesday,

The games you purchased on Stadia will be refunded by Google.

This would mean in your case, if you want to continue playing Borderlands 3, you would need to purchase it on another platform and then play it there (example platforms are Steam, Xbox, Playstations, whereever the game is available).

More infos about what happens to games on Stadia you can find here:

Hope this helps!

0 Kudos
Dynamik
Founder
Founder

You were and are an incredible innovation! You showed me the benefits of cloud gaming.
NO DOWNLOADS of the games or patches!
You can be used on any screen!
Anytime, anywhere access to my library!

Usability was your first sign!


There were many ups and downs in this 3 years. Unfortunately it is now coming to an end.

I'll be driving through Night City for the last few hours on the last day. Looking for a nice view in the last moment! Thanks to you, I've played as much as I haven't in years.

Stadia my friend - I will miss you!

4 Kudos