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DanFromGoogle
Community Manager
Community Manager

What today’s message about Stadia means for players

Stadia players, you may already have seen the message shared on Google’s main blog. This is a short recap of the most important information for players from the main post:    

 

  • You will continue to have access to your games library through January 18, 2023 so you can complete final play sessions and move your progress to alternate platforms where possible.

  • Commerce functionality (the ability to buy games, new subscriptions, add-ons or in-game purchases) on Stadia has now been disabled.

  • Google will offer a full refund of all Stadia hardware purchases (Stadia Controller, Stadia Founder’s Edition, Stadia Premiere Edition, or Play and Watch with Google TV Package) made in the Google Store and all purchases of games and in-game transactions made in the Stadia Store. 

  • The refund process will take us some time to complete, and we expect to have the majority of refunds completed by the middle of January 2023. Please allow us until this time before contacting our support team regarding the status of your refund(s).

  • Stadia Pro subscription payments will not be eligible for refund, but if you are an active subscriber, you will continue to have access to your library without charge during the shut-down period.

 

As we begin the work of processing refunds to customers, Stadia customer service agents will not be able to provide more information to you at this time. For information and updates, please review the information on our Help Center, which will include new information as it becomes available. We’ll also contact players directly via email shortly with more information.

 

We want to thank you for taking this journey with us: in particular, the Founders and fans who have been with us from the beginning. The Stadia team poured the same passion for games into our work building and supporting Stadia as you have shown us each day in your play. 

4 Kudos
476 Replies
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @UsernameTaken 

The Ubisoft+ subscription is managed by Ubisoft.

So no Ubisoft+ will not be free unless you opted in for a free period in advance. Also be sure to cancel Ubisoft+ at their website just to be sure. 

1 Kudo
UsernameTaken
Stadia Player
Stadia Player

Thanks for that info!

1 Kudo
ANDROMEDA
Stadia Player
Stadia Player

Now that Stadia closes, will games be automatically refunded or will I have to request a refund? 

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

Hi @ANDROMEDA  they will refund everything other than Pro subscription. Please take a look at the article below for more details

https://support.google.com/stadia/answer/12790109  

Q: Will I get a refund?  What is available for a refund? 

A:  We will be offering refunds for all Stadia hardware purchases (Stadia Controller, Founders Edition, Premiere Edition, and Play and Watch with Google TV packages) made through the Google Store and software transactions (games and add-on purchases) through the Stadia store. Stadia Pro subscriptions are not eligible for refund, however you will be able to continue playing your games in Pro without further charges until the final wind down date.

 

Q: Do I have to return my hardware to get a refund? 

A:  Most hardware purchases (Stadia Controller, Founders Edition, Premiere Edition, and Play and Watch with Google TV packages) made directly from Google will not need to be returned. More details on how to obtain a refund for your Stadia hardware purchases will be posted here in the coming weeks. 

 

Q:  How/When will I get my refund?

A: We are working through this process now and will keep this article updated as we define the process for each of the countries and different situations. Our intent is to have the majority of refunds processed back to the original payment by January 18, 2023.  

 

Q: Are you refunding my Stadia Pro subscription? 

A: We will not be refunding Stadia Pro subscriptions. Players who held an active Stadia Pro subscription as of September 29, 2022 will not be charged for access to their Pro library or other subscription entitlements during the shut-down period.

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Stadia Guides are not employed by Google. Opinions are my own.
2 Kudos
Aruma
Stadia Player
Stadia Player

Hace tiempo compre Cyberpunk 2077 y Disco Elysium en Stadia. Me gustaría saber si me harán una devolución o podrán traspasar el juego a otra plataforma como Steam por ejemplo. 

0 Kudos
Blackgem
Stadia Player
Stadia Player

Anuncio del cierre de #Stadia para inicios de 2023

https://blog.google/products/stadia/message-on-stadia-streaming-strategy/

https://support.google.com/stadia/answer/12790109?hl=es

Es la informacion que tenemos por ahora hasta que envien correos u otros comunicados para temas de devoluciones. Dinero, no te darán keys ni semejantes (eso generaria mercado de segunda mano y jaleos de gente que no usa Steam y tal).

---
El conocimiento es poder, úsalo bien, pues su mal uso conlleva la destrucción.
"Stadia Gameplay", my channel of choice for Stadia 4K HDR content.
1 Kudo
Pasterofmuppets
Community Member

Dear Community,

I am quite upset about the recent communication regarding the decision to close the service permanently in January next year. As a founder, I feel really sad about the decision and for not having fully believed in the service by completely failing on the communication and marketing strategy. I hope that in the future the service can rise from its ashes by meeting a public more ready to welcome a revolutionary technology ahead of its time.

Translated with www.DeepL.com/Translator (free version)

1 Kudo
Chiram
Founder
Founder

https://s.team/p/dmc-dfw/BNTRKQQW

Peace Out :victory_hand::heavy_heart_exclamation:

 

 

¸¸.•*¨ What you walk by is the standard you accept¸¸.•*¨*•
0 Kudos
ChrisGrant
Community Member

Please let's say we're going to do something, do it right and stick with it for once. Google home is a mess, voice/messager/meet/hangouts/duo is a mess and now you destroyed stadia instead of fixing what was broken. Get your $&## together Google.

1 Kudo
Jestun
Community Member

Hello,

My subscription renewed on 9/25 just 4 days before the announcement. The Stadia Announcement FAQ mentions that people who have an active pro sub as of Sept 29th will not be charged during the shut down period. Since I barely started my month, I think it would be fair to get a refund as well.

Thank you

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Jestun Stadia Pro subscription is non refundable unfortunately so there's no way around it. In any case, make sure to cancel your Pro sub (like I did this morning after hearing the news) and enjoy the Pro games until Jan 2023.

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
Jestun
Community Member

@Ivan That's what I thought. In any case, I was able to get a credit on my credit card (Chase), so it's all good.

0 Kudos
pcfascist
Stadia Player
Stadia Player

Since I can't assume there is anything else I can use my stadia controller with, it'd be nice if google/stadia could release some code for the stadia controller so it'd be likely someone would create a way to use it with steam or retro pi.

3 Kudos
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @pcfascist 

The Stadia controller works with Steam when plugged in with a cable. :slightly_smiling_face:

2 Kudos
pcfascist
Stadia Player
Stadia Player

Thanks, I'm aware, but I'd rather have support for wireless. Perhaps if the right code were released wireless support would be added for several platforms.

3 Kudos
E7RA
Stadia Player
Stadia Player

now that stadia is shutting down can the stadia controller be unlocked somehow to use with other services?

3 Kudos
WatchingLeader
Stadia Player
Stadia Player

Google has to makf it bluetooth-able.

Until now i was able to use it outside of stadia, when i started i game from Stadia and then quit the game. The stadia controller was still on and i could use it outside stadia.

0 Kudos
DimDIm
Stadia Player
Stadia Player

Same question from my side. Very unfortunate though because, as of the articles written on the Web, Google with its high financial /tech knowledge but specially all those endless resources, couldn't make it once again the right way, with one of their services. I like the stadio controller a lot and it would be great if Google would open up all its futures and possibilities, so we can at least find a use. 

0 Kudos
far987
Stadia Player
Stadia Player

is there chance if you bring fortnite on stadia you going to get so many players coming to stadia just to play fortnite then stadia never going to winding down anymore then all the players will come stadia just to play fortnite or any other game on stadia store please bring it back @StadiaTeam 

Tags (1)
0 Kudos
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Since Google has officially announced that they will shut down Stadia, they will definitely not bring Fortnite to the platform ^^ 

But even if they did, I doubt that this particular game would have saved the platform itself? Just speculation at this point though, shut down means shut down.

1 Kudo
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@far987 I honestly wouldn't expect more to be honest. I understand where you're coming from, but it's now time to move on from Stadia. Make sure to cancel your Stadia Pro subscription if you're currenly subbed, and let's enjoy the Pro games and whatever games you currently own until the server is finally turned off in January.

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
Brbttrdcod
Stadia Player
Stadia Player

Will the controllers get a software update to make them atleast Bluetooth usable for computers or phones for other gaming. 

1 Kudo
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Brbttrdcod we don't know yet. A lot of requests, but at this point we'll just have to wait and see.

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
Brbttrdcod
Stadia Player
Stadia Player

It would be a should a shame to have all of this perfectly nice bricks laying around now that stadia is shutting down

1 Kudo
Lampadina_17
Stadia Player
Stadia Player

hello. aproximately one year ago i bought Red dead redeption 2 on stadia and i received the controller, the cromecast and is nice psu with ethernet. recently i discovered that stadia wants shut down. since my controller was opened for removing microphone, i don't know if i should keep my controller or i should forcedly give back for refound. in my opinion since was given for free if you bought any eligible game, i think when i ask refound i should get the game price back.

thanks

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Lampadina_17   they will refund everything other than Pro subscription. Please take a look at the article below for more details

https://support.google.com/stadia/answer/12790109 

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
Lampadina_17
Stadia Player
Stadia Player

still doesn’t respond to my specific question. if i want keep my disassembled controller im still eligible to only game refund?

edit

Lampadina_17_0-1664529554436.png

 

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Lampadina_17 The screenshot you provided, which was included in the link I gave you above specifically said

Most hardware purchases (Stadia Controller, Founders Edition, Premiere Edition, and Play and Watch with Google TV packages) made directly from Google will not need to be returned.

It's definitely up to interpretation what they mean by 'most' (they also sold random stuff like the claw), but safe bet that they won't care about your disasembled controller, considering you're not required to return it.  You will get the refund either way. The only thing that matter is that you have proof that you purchased the hardware through Google store.

 

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
Lampadina_17
Stadia Player
Stadia Player

Thanks for clarification. i still have receipt of payment

0 Kudos
Blûdhâvên
Stadia Player
Stadia Player

Okay so I used multiple different payment methods to buy the games I have on stadia so I have two questions will the DLCs I bought be refunded and number two some of the payment methods I used I no longer have who would I contact to see about this could I have a prepaid credit card sent in the mail or something?

1 Kudo