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1timer
Community Member

We should know when to blame Google

So, my experience with Stadia is 95 % positive and impressive. The 5 % of problems are sometimes my own fault and sometimes I have determined that the problem is with my ISP. For instance, if I take my laptop too far from the wifi (behind two thick walls) or if I put too much extra pressure on my network, I will have problems with Stadia. A few times I have noticed a radical drop in network quality that may be due to my ISP. So, when to blame Google? We should have tools to analyze our connections more precisely so we would know when to buy a better router, when to call ISP and when to contact Googles customer service. Empowering the customers with this data would also be good for the cloud gaming market in general.
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Northlight
Community Member

@1timer I could not agree more I helped a lot of peoples here and on Reddit and yes 95% of the issues seems to be user or hardware related. 

Games streaming is still a new technology and there is a lot of missunderstanding on how it work and why sometimes it does not. 

With that said I believe more informations should be provided by Google. For exemple they should be a connection quality test available just beside the speed test on Stadia ordering page since from my experience so far it seems to be just has important.

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Content
Community Member

Completely agree. I've had a great experience with Stadia so far, besides one night earlier in the week where everything was pixelated and laggy - completely unplayable. I did all the basics - restarted my chromecast, restarted my router, turned off the rest of the devices in my house, wired my chromecast, etc. No dice. The next step would be to be able to check whatever debugging tools came with Stadia, and I was really surprised that there are none yet. Heck, I don't even think there's a Stadia status page or Twitter bot yet. 

I'm perfectly okay with downtime - I just need to know it's not on my end so I can know not to waste my time debugging.

 

EDIT: Stadia didn't "fix itself" until the next day. No issues since.

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