Had this piece of junk for about 4 hours, controller does not update. That's what makes buying an Xbox or a ps so good...they work from the box. Anybody had a problem updating their controller so they can actually use it. I read that you have to take it to Starbucks and connect it to their free WiFi to make the controller begin the download... I kid you not.
This is a shameful piece of technology and I assume Google are giving it away for free to YouTube premium members as they can't sell this junk and they need more users as they can't compete with the ps5 or Xbox offerings.
Hey @Cotbdevon,
two other players got the same problem like you (that the controller is stucked in the updating process), I recommend them to do a reset and otherwise try to contact the Stadia team (see here). I would recommend the same for you.
Hope this helps!
Thanks, will get in touch with stadia support.
I remember when I had a Xbox 360 mess up an update and rendered my Xbox useless and had to get fixed.
Point of the story: all electronic parts aren't perfect and sometimes crap happens no matter what brand is stamped on the unit.
I know this is unfortunate and frustrating but what I can tell you however, is that in my experience the stadia support team is excellent and will look after you and get you sorted out.
I'm having the same issue, I've had my stadia for 4 days and haven't been able to play it yet. I've spoken to online chat went through 3 different agents and the 3rd ones best advice was to connect it to a phone hotspot to do the update and they would send a replacement if that didn't work.
It didn't work and I'm now 2 days waiting for an email to sort a replacement or any other solutions.
This probably isn't your issue, but my brother had an issue setting up his stadia controller because he was somehow using the wrong email. Very bizarre but it uldated correctly when swotching to the right one.
I think I tried using the controller without mobile phone and stadia app. It didnt work. Think u need mobile phone with stadia app, wifi bluetooth chromecastultra on hdmi and controller. Without these I could not set up the stadia on tv.
After initial short setup, it works with just a stadia controller from there on.