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Peixet
Stadia Player
Stadia Player

Unlink stadia account from ubisoft

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Hi. I have linked my stadia account with that of ubisoft in order to play the demo of Fenix ​​Rysing. Now I want to unlink them. From ubisoft connect I have already done it but it asks me to end the process from the stadia account. And since this I don't know how to do it. Can you help me?

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Best Response
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Not sure how to help you with that.

Did you try logging in at: https://account.ubisoft.com
If you visit your account information you can disconnect accounts on services like Stadia, Facebook etc.

Hope this helps. :beaming_face_with_smiling_eyes:

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GermanBratwurst
Stadia Player
Stadia Player

go to Ubi Connect from Stadia and remember your account name (top right). Then contact ubisoft support chat, they will give you a hint for the used email address for this account. then you can divorce this marriage.

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9 Replies
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Not sure how to help you with that.

Did you try logging in at: https://account.ubisoft.com
If you visit your account information you can disconnect accounts on services like Stadia, Facebook etc.

Hope this helps. :beaming_face_with_smiling_eyes:

0 Kudos
chewbie
Stadia Player
Stadia Player

have YOU tried logging on there with your stadia account? Pro tip: you can't. Google / Stadia needs to fix this.

I have a case with Ubi to unlink a temporary account I created just so I can play the demo too. and now I have to wait for days for them to solve it.

There should be an unlink button in the app

0 Kudos
ElDavi
Stadia Player
Stadia Player

I have same problem but even worse I don't know what account i used to login on Stadia and now my Stadia is linked to an unknown Ubisoft account which I can't log out of.

1 Kudo
WilCin
Stadia Player
Stadia Player

Did you ever solve the problem, im having the same issue 

1 Kudo
GermanBratwurst
Stadia Player
Stadia Player

go to Ubi Connect from Stadia and remember your account name (top right). Then contact ubisoft support chat, they will give you a hint for the used email address for this account. then you can divorce this marriage.

0 Kudos
JamesFromGoogle
Community Specialist
Community Specialist

Hey everyone,

Thank you so much @GermanBratwurst, for this awesome suggestion. @chewbie, were you able to try this out? Let us know when you can.

Best,

James

0 Kudos
Helveticus
Founder
Founder

https://www.ubisoft.com/en-us/help/article/how-to-unlink-a-ubisoft-account-from-google-stadia-and-am...

On the above link it says "Please note that you can only unlink your Ubisoft and Google Stadia accounts once your subscription has been canceled at the end of your current billing cycle. "

So I guess I have to wait 2 weeks until my ubisoft+ subcription expires and then I can go to the Ubisoft Account Management and unlink Stadia. Currently Stadia is not listed in my linked accounts. I only see on Stadia.com that I am linked to Ubisoft+.

Kinda stupid honestly that Stadia doesn't let you unlink until your ubisoft subcription expires...

0 Kudos
chewbie
Stadia Player
Stadia Player

I'm not subbed to Ubi+ yet still can't unlink.. this sucks

0 Kudos
JamesFromGoogle
Community Specialist
Community Specialist

Hi all,
We'll ahead and lock this topic now. If anyone has any other questions or concerns, feel free to create a new post. We're always here to help.

Thank you,
James

0 Kudos