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chomolungma
Founder
Founder

Unable to play any game in switzerland

Hey,

I have been a stadia subscriber since the founders edition. Everything has been working fine and I have purchased a number of games. But today when I try to start any game it says the game is not available in my country. (Switzerland)

I just noticed it only works on 4g, but when I choose to play via wifi it doesnt work.

I have tried a number of random games
I have also tried to reset the router (I will try and contact UPC to see if they are blocking something)

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13 Replies
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@chomolungma it does sound like the network may be the issue. Are you on VPN by any chance when trying to play the game on Stadia?

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
chomolungma
Founder
Founder

No VPN,  I just reset my router to the factory settings.

Still getting the same issue

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chomolungma
Founder
Founder

@Ivan


Originally I was using a VPN to connect to Germany but don't have that setup anymore.
Testing on both Laptop and via android TV (mibox)

Laptop - forever waiting on checking your connection
Mibox  - error about not available in my conutry

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chomolungma
Founder
Founder

Screenshot_20220818-172607.png

 same on pixel 3XL

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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@chomolungma on your laptop can you try with Incognito or Edge browser for example? Sometimes some extensions are causing issues. If it works with Incognito then you can start disabling extension to see which one is causing the issue.

Is your device mibox 3 or 4? If yes then it should be supported. Have you make sure the app has the latest update? 

Just want to confirm, yor Google account and your current location is Switzerland right?

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Stadia Guides are not employed by Google. Opinions are my own.
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chomolungma
Founder
Founder

@Ivan 
Tried with chrome incognito, same issue

I am using my gmail account and based in switzerland

I think its a mibox 3, I have been using it for the last couple of years so not much has changed

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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@chomolungma The official support for Stadia is Mibox 3 and 4 so if you're using other than that it may have issues now and then. But in any case, it doesn't explain the issue with your browser. Since you're able to play using your phone, I'm thinking your ISP provider is doing something to prevent you playing on Stadia.

Have you tried tethering your phone to your laptop or Mibox and see if you can connect?

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Stadia Guides are not employed by Google. Opinions are my own.
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Blackgem
Stadia Player
Stadia Player

Try looking at https://www.whatismyip.com/es/ what country you get and if it is from your operator. Also look at mobile with 4G to compare.

Try connecting those devices via 4G and let us know if they all work.

So we can see directly if it is a matter of the devices or more oriented to your network.

It's rare... but sometimes the operators could use cgnat, internal vpn or some strange redirection that can affect certain services that are not so common or priority.

If you have the possibility, contact someone who uses your operator to compare what data they also give you when looking at external ip and try the service on them (you can connect with chrome remote desktop to check in a few minutes with your account or ask them to make an account free in a moment). Then try the same with someone from another operator.

With all these tests you can possibly see some difference to isolate the problem and see how to solve it.

---
El conocimiento es poder, úsalo bien, pues su mal uso conlleva la destrucción.
"Stadia Gameplay", my channel of choice for Stadia 4K HDR content.
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chomolungma
Founder
Founder

@Blackgem 
```
¿Cuál Es Mi IP?
Su IPv6 público es: Not Detected
Ubicación: Zurich, ZH CH
ISP: Sunrise GmbH
```
Looks like I am based out of zurich on wifi (also switzerland for 4g)
I guess it has something to do with UPC my ISP. I will try and call them

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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@chomolungma Please remove your public IP address from your post. IP address is considered personal information, so it will be best for it to not float around in a public community.

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Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
Chiram
Founder
Founder

I was in Bern Switzerland for business last year. It worked fine from VPN, even worked from the hotel WIFI. This was from the Laptop though. 

¸¸.•*¨ What you walk by is the standard you accept¸¸.•*¨*•
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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Chiram Just curious, was there any reaon you were using VPN to use Stadia? Stadia has been officially launched in Switzerland so technically there's no need to use VPN to play games.

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Stadia Guides are not employed by Google. Opinions are my own.
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JamesFromGoogle
Community Specialist
Community Specialist

Hey y'all,
It appears like this thread hasn't been updated recently, so we'll go ahead and lock it in 24 hrs. Please let us know if you need any additional assistance.

Thank you,
James

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