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fyll
Founder
Founder

Unable to play FinalFantasy anymore

After about 20 hours with "Final Fantasy 15" a bug occurred that makes it impossible to save anymore:
"Could not save data. Play will continue, but current settings are not saved."

Screenshot_20191125_151908_com.google.stadia.android.jpg

 

It seems, PC users as well as PlayStation-users had the same issue from time to time.
Unfortunately, on Stadia i'm unable to fix anything.

Even starting a new game is not possible anymore, so i cannot play this game at all (well i could, but without saving, this will be some hard days).

The 1st-level-support just told me "that this is a game bug, so i have to contact SquareEnix - the Stadia-Team can't to anything here".
So here I am now, with 25% of his whole game-library on stadia unplayable. :disappointed_face:

1 Kudo
14 Replies
codesplice
Gold Stadia Guide
Gold Stadia Guide

So what was SquareEnix's response when you contacted them about this issue with their game?

0 Kudos
Mad_Dog_Bravo
Community Member

@codesplice :

why should users contact Square Enix with regards to the issue? Its not like SE can do anything with the Stadia servers they don’t manage them.  If the issue is affecting FFXV running on Stadia then IMHO, it should be Google that raise this issue with SE. They can put considerably more pressure on SE to investigate when Google indicate that the issue is effecting their customer base of however many thousand users. If a user contacts SE, what can they do really? Whereas Google will have account managers, service managers and a myriad of folks that should be managing their technical relationship with games publishers. After-all Google is in a financial/contractual relationship with SE already. 

Kudos appreciated if deserved.
3 Kudos
codesplice
Gold Stadia Guide
Gold Stadia Guide

@Mad_Dog_Bravo From the description of the issue in this thread, this sounds like something that will have to be addressed by SquareEnix - particularly since it seems to be / have been an issue on other platforms as well. This doesn't appear to be anything Stadia-specific so there isn't much (if anything) that Google can do from their end. 

Just like with the crash bug on GRID, the best way to ensure that the problem gets fixed is to engage with the game's developer directly.

0 Kudos
Mad_Dog_Bravo
Community Member

@codesplice : Understood, but I still think that Google should be managing their technical relationship with their partners and not putting the onus on the end users who are paying for a service/subscription with Google. To just accept the money and then not support the service properly just stinks imho.

Just imagine how that would fair with Netflix if they turned round to their customers and said that if a film doesn’t play properly on Netflix you should go talk to the production company or the the film studio instead...

Kudos appreciated if deserved.
1 Kudo
Skelly022782
Founder
Founder

This is 100% accurate. I haven't run into these problems with Destiny or Tomb Raider but Google needs to manage that relationship with their developers to make sure the games are running smoothly on their platform. We shouldn't be expected to reach out to the developers to find out why.
1 Kudo
fyll
Founder
Founder

I also think that it's not our responsibility to contact the developers.
What's next? 1st-level-support of Square telling me, that "Hokamura" was reponsible for the "save-function" and now I have to contact him via WhatsApp?

Of course, this is not googles fault.
But if I buy e.g. a toaster on amazon and it is not working, I contact Amazon instead of the chinese company that produced it - I don't even care about the name of that toaster-company at all. All I want is a working toaster.

1 Kudo
Fhero
Community Member

0 Kudos
levelboss
Community Member

same here. I started getting that message last night (about 20 his in) and it's still happening. until it gets resolved it's unplayable. (ಠ_ಠ)

I've contacted square and an waiting for a reply.

update: I loaded the game just to see if anything has changed and my save files are gone. literally gone. there's one autosave still there but it's back a ways from where I was. but the manual saves I had are now blank.

0 Kudos
levelboss
Community Member

I heard back from square enix support.

 

"We apologize for the trouble and inconvenience you have been experiencing. Unfortunately we are not able to assist further as your concern may be better suited for Google Support. We recommend for you to go through the Google Help Center for further assistance with this issue. As the Google Stadia is a separate service, managed by Google, we cannot provide any assistance for it."

 

so there's that. (ಠ_ಠ)

0 Kudos
BinaryJay
Gold Stadia Guide
Gold Stadia Guide

Sorry you're getting the runaround.  Do contact Stadia support and explain the situation and hopefully they'll be able to refund the game given the circumstances.

0 Kudos
levelboss
Community Member

latest update, i contacted Stadia via chat. their representative informed me that it is up to Square to resolve the issue. "We are aware of the issue and the developers as well. They are currently working to fix the issue." is the exact quote. i expressed my frustration because both sides have claimed it's the other's responsibility and the rep said that "The games that are included in Stadia are still based on the developers. But don't worry we are giving time for hem to fix it." she went on to say "Marc, this is the update the we have. They are already sorting it out. So lets give it a day or 2. It may also work after a few hours." it doesn't really get me or anyone else with the issue anywhere in the meantime. but it certainly shines a light on an unforeseen problem with a service such as Stadia, especially when in 3 months when, or if, you're paying for the pro plan. presumably what your paying for works. i guess we'll see how that plays out. in the meantime i guess i'll play Steam. *ahem*
0 Kudos
fyll
Founder
Founder

Someone on reddit found a workarround :

https://www.reddit.com/r/Stadia/comments/e10wt7/comment/f8ulkie?context=3

 

Unfortunately this dir not work for me, so i am still not able to play this game - for 5 days

 

0 Kudos
Bakken
Founder
Founder

Sounds like a horrific experience! Just as a Quick comment though, it's not like Sony went out of their way to fix save issues for Skyrim on Playstation. 

If it's a game related bug enabled by the fact the Stadia is a new platform they should, and probably are working with SE. If it's an issue on several platforms, of course it a game related bug and not a Stadia-specifik issue.

I don't mean to come of harsh here, I just think the platform-developer might not be at fault on every issue.  Just a thought.

0 Kudos
SHI
Community Member

100% a Square Enix responsibility. The problem exists on other platforms as well. It's not at all surprising that they did a lazy port of the Windows version, and ported everything including existing bugs. Classy bureaucratic runaround with Square Enix support passing the buck back to Google and vice versa. No one wants to claim accountability -- and no one wants to give you your money back for a defective product.

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